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Description
Job Title: Hotel Manager – Airbnb Property Operations Location: Jalandhar / On-Site Industry: Hospitality / Short-Term Rentals Employment Type: Full-time (Night Shift) Job Timing : 7pm-5am Days Working : Monday to Saturday Job Summary As the Hotel Manager, you will be responsible for managing the end-to-end operations of our Airbnb properties. This includes guest communications, housekeeping coordination, maintenance management, listing optimization, and ensuring exceptional guest experiences. You will play a key role in maintaining our reputation and driving occupancy and revenue growth. ________________________________________ Key Responsibilities 🏨 Guest Experience & Communication • Respond to guest inquiries and booking requests across all platforms (Airbnb, VRBO, etc.) • Manage check-ins, check-outs, and guest concerns efficiently and professionally • Ensure all properties maintain a 4.8+ star rating by providing outstanding service 🧹 Housekeeping & Maintenance Oversight • Coordinate turnovers and cleaning schedules with housekeeping teams • Conduct quality checks (virtual or physical) to maintain property standards • Manage maintenance requests and coordinate with vendors for timely resolution 🏡 Property Setup & Onboarding • Assist in the setup of new properties including furniture setup, stocking supplies, and creating listing content • Coordinate professional photography and ensure listings are attractive and optimized 💼 Listing Management • Optimize Airbnb listings for SEO, pricing, occupancy, and calendar management • Work with pricing tools (e.g., PriceLabs, Wheelhouse) to dynamically adjust nightly rates • Monitor competition and suggest improvements to enhance listing visibility 📊 Reporting & Analysis • Track occupancy rates, revenue, cleaning costs, and guest reviews • Provide weekly and monthly performance reports to the leadership team • Analyze data to improve operational efficiency and guest satisfaction 🤝 Team & Vendor Management • Manage and communicate with cleaning crews, handymen, and service vendors • Build relationships with local service providers in different US cities ________________________________________ Qualifications & Skills • Bachelor’s / Master Degree in Hotel Management • Minimum 2-4 years of experience in hotel, hospitality, or Airbnb property management • Strong knowledge of Airbnb platform and short-term rental operations • Excellent communication skills in English (written and verbal) • Highly organized with attention to detail and problem-solving abilities • Familiarity with tools like Guesty, Hospitable, Hostaway, PriceLabs, etc. is a plus • Ability to manage remote teams and vendors across time zones • Willingness to be on-call for urgent guest or property issues ________________________________________ Preferred Qualifications • Experience managing multi-city Airbnb operations in the US & India • Tech-savvy with ability to use CRM, task management, and pricing automation tools • Background in hospitality, real estate, or vacation rentals Show more Show less
