Hotel Manager

Job Description

Job Title: Hotel Manager – Airbnb Property Operations Location: Jalandhar / On-Site Industry: Hotel/ Short-Term Rentals Employment Type: Full-time (Night Shift) Job Timing : 7pm-5am Job Summary As the Hotel Manager , you will be responsible for managing the end-to-end operations of our Airbnb properties. This includes guest communications, housekeeping coordination, maintenance management, listing optimization, and ensuring exceptional guest experiences. You will play a key role in maintaining our reputation and driving occupancy and revenue growth. Key Responsibilities 🏨 Guest Experience & Communication Respond to guest inquiries and booking requests across all platforms (Airbnb, VRBO, etc.) Manage check-ins, check-outs, and guest concerns efficiently and professionally Ensure all properties maintain a 4.8+ star rating by providing outstanding service 🧹 Housekeeping & Maintenance Oversight Coordinate turnovers and cleaning schedules with housekeeping teams Conduct quality checks (virtual or physical) to maintain property standards Manage maintenance requests and coordinate with vendors for timely resolution 🏡 Property Setup & Onboarding Assist in the setup of new properties including furniture setup, stocking supplies, and creating listing content Coordinate professional photography and ensure listings are attractive and optimized 💼 Listing Management Optimize Airbnb listings for SEO, pricing, occupancy, and calendar management Work with pricing tools (e.g., PriceLabs, Wheelhouse) to dynamically adjust nightly rates Monitor competition and suggest improvements to enhance listing visibility 📊 Reporting & Analysis Track occupancy rates, revenue, cleaning costs, and guest reviews Provide weekly and monthly performance reports to the leadership team Analyze data to improve operational efficiency and guest satisfaction 🤝 Team & Vendor Management Manage and communicate with cleaning crews, handymen, and service vendors Build relationships with local service providers in different US cities Qualifications & Skills Bachelor’s / Master Degree in Hotel Management Minimum 2-4 years of experience in hotel, hospitality, or Airbnb property management Strong knowledge of Airbnb platform and short-term rental operations Excellent communication skills in English (written and verbal) Highly organized with attention to detail and problem-solving abilities Familiarity with tools like Guesty, Hospitable, Hostaway, PriceLabs, etc. is a plus Ability to manage remote teams and vendors across time zones Willingness to be on-call for urgent guest or property issues Preferred Qualifications Experience managing multi-city Airbnb operations in the US & India Tech-savvy with ability to use CRM, task management, and pricing automation tools Background in hospitality, real estate, or vacation rentals Show more Show less