Sales Operations Manager

As a Senior Manager Sales Operations at our company, your role will involve driving operational excellence, enhancing sales productivity, and implementing data-driven rigor in our fast-paced sales environment. You will serve as a strategic partner to sales leadership, ensuring process alignment, performance tracking, and smart automation at scale. Key Responsibilities: - Collaborate closely with Sales Heads to define, allocate, and monitor sales targets. Develop structured processes to track achievement vs. goals. - Drive automation initiatives using CRM tools and AI-integrated workflows to streamline reporting, lead management, and task tracking. - Monitor and analyze metrics such as conversion rates, average conversion time, CAC, LTV, churn, and rep performance. Build actionable dashboards and insights for decision-making. - Support pricing strategy, customer-level profitability analysis, and input into broader commercial decisions affecting revenue and margin. - Design and implement initiatives that reduce manual work, improve sales cycle efficiency, and boost overall team productivity. - Ensure discipline in capturing call logs, meeting notes, and sales interactions within the CRM system for pipeline integrity and forecasting. Qualifications Required: - 3-5 years of experience in sales operations, revenue operations, or commercial excellence roles (flexible for high-caliber candidates). - Strong analytical mindset with experience working on sales metrics and business KPIs. - Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot) and AI-based sales automation tools. - Proven ability to drive process improvements and automation in high-growth or complex sales environments. - Excellent stakeholder management, especially with sales leadership and cross-functional teams. - Exposure to pricing, P&L thinking, and strategic planning is a strong plus.,