Sales Operations Manager

Company Description

Established in 2017, Trip String (OPC) Pvt. Ltd. is a leading India-based travel company specializing as a GOA Destination Management Company (DMC) and a trusted provider of MICE (Meetings, Incentives, Conferences, and Exhibitions) services. We offer tailored travel solutions across Domestic, Inbound, and Outbound Tourism for a diverse range of clients, including families, corporate groups, honeymooners, and students. Known for our expertise in organizing corporate and social events, our services encompass business meetings, conferences, exhibitions, product launches, and more. At Trip String, we are committed to delivering seamless, personalized, and memorable travel and event experiences. Our dedication to the 5 A's of tourism Attraction, Accessibility, Accommodation, Activities, and Amenities ensures a fulfilling journey and memorable events for every client.

Role Description

This is a full-time, on-site position located in Delhi, India. The Sales Operations Manager will oversee and optimize sales processes and operational strategies to increase efficiency and drive revenue growth. Responsibilities include analyzing sales data, managing customer relationships, ensuring customer satisfaction, coordinating with relevant teams to improve operations, and supporting the execution of corporate goals. The Sales Operations Manager will also enhance customer service practices and ensure smooth collaboration across departments to align with the company's objectives.

Qualifications

• Strong analytical and problem-solving skills to assess processes and identify areas for improvement.
• Experience in operations management, ensuring seamless execution of tasks and optimization of resources.
• Customer satisfaction and service-oriented mindset with a focus on delivering excellent client experiences.
• Excellent communication and interpersonal skills to collaborate across teams and with clients effectively.
• Proven ability to manage customer service and build strong client relationships.
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.
• Familiarity with the travel or MICE industry is a plus.
• Strong organizational skills and ability to handle multiple priorities effectively.