Sales Operations Analyst

Business Operations Analyst - CSP Business

Global Business & Program Director for CSPs

The ideal candidate will be responsible for executing operational tasks, including managing product requests, tracking opportunities, generating reports, maintaining management dashboards, using CAST and CSP tools, collaborating with internal and external stakeholders, and driving process improvements to enhance efficiency.

Key Responsibilities

Global CSP Business Operations Support

• Provide administrative support for global CSP business operations.
• Execute global operational tasks related to processing product requests from CSPs through both CAST’s and CSPs’ tools.
• Manage incoming product requests, assign them to the appropriate

  local CAST Channel sellers

  , ensure accurate tracking in

  CAST SalesOps systems

  , and coordinate completion with CAST delivery teams.
• Identify and resolve issues such as incorrect or changing product request parameters by implementing decisions from CAST leadership.
• Eg, within CAST-AWS partnership, process AWS product requests by managing tasks in

  AWS ACE, APFP, Marketplace portals

  , and CAST SalesOps tools, along with internal and shared dashboards.
• Track global CSP opportunities and completions, consolidating data from internal and CSP systems to create reports and dashboards for internal CAST reviews and CSP reconciliations.
• Identify and report data inconsistencies or issues and collaborate with internal teams to resolve them.
• Coordinate with internal CAST teams (SalesOps, channel sellers, delivery) and CSP teams to facilitate day-to-day operations and implement changes related to pricing, systems, and tools.
• Schedule and support operational meetings and reviews with CSPs, including agenda preparation, documentation, and follow-ups on action items.
• After a few months in the role,

  identify and recommend process improvements

  to optimize workflows and enhance operational efficiency.

North America CSP Business Operations Support

• Provide administrative support for North America CSP business operations.
• Execute local operational tasks specific to North America, ensuring smooth processing of CSP product requests through CAST’s and CSPs’ tools.
• Perform regional steps related to the global tasks mentioned above.

Skills & Qualifications

Education & Experience

• Bachelor’s degree in

  business administration, operations, or a related field

  .

• 4–6 years of relevant experience

  in operations, program management, or business administration.

Technical Skills

• Proficiency in

  Microsoft Excel

  (essential), including the ability to extract data summaries from large datasets.
• Experience working with

  CRM tools

  or operational platforms is a plus.
• Familiarity with

  partner programs, tools, and processes

  of at least one

  Cloud Service Provider (CSP)

  is highly desirable.

Organizational & Analytical Skills

• Strong ability to manage

  multiple tasks

  while maintaining attention to detail.
• Highly

  structured and organized

  , paying attention to

  details

  , striving for high

  quality

  and

  reliability

  of deliverables, capable of meeting deadlines in a

  fast-paced

  environment.

Communication & Interpersonal Skills

• Strong English verbal and written communication skills

  for effective collaboration with globally distributed teams.
• Ability to coordinate with

  multiple stakeholders

  across different

  time zones

  and cultures.

Adaptability & Problem-Solving

• Flexible and adaptable

  to changing priorities and operational requirements.
• Proactive in identifying issues and contributing to solutions.
• Flexibility to work on overlapping hours for US AND CET TIME ZONES.