Sales Operations Analyst

 About The Role  

Skill required: Order Management - Order Management

Designation: Sales Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. "We are seeking a highly skilled and detail-oriented Sales Order Management Specialist to drive excellence in managing end-to-end order processing and fulfillment within a dynamic BPO environment. This role requires proven expertise in sales operations, client engagement, and cross-functional collaboration to ensure timely, accurate, and efficient delivery of customer orders. The ideal candidate will demonstrate strong change agility, effective communication, ownership, and problem-solving skills, enabling seamless coordination across stakeholders while enhancing client satisfaction and operational outcomes

What are we looking for? Effective Communication:Build strong relationships with internal and external stakeholders, ensuring clarity, transparency, and proactive updates on order progress.Collaboration & Influence:Partner with cross-functional teams (sales, logistics, warehouse, and client teams) to align priorities and deliver results.Change Agility:Adapt quickly to evolving client needs, business requirements, and operational challenges.Mastering Complexity:Navigate large data sets and complex order scenarios with precision and structured problem-solving.Client-Centric Mindset:Drive superior customer experience by anticipating issues, resolving challenges, and ensuring delivery commitments are met.Ownership & Accountability:Take responsibility for end-to-end order management processes, ensuring quality and compliance.Execution Under Pressure:Manage multiple priorities effectively while working under tight timelines without compromising accuracy or service levels."- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Proven experience in Sales Operations or Order Management within a BPO or shared services environment- Demonstrated ability to work under pressure, prioritize tasks, and manage multiple orders simultaneously"

Roles and Responsibilities: "Order Processing- Accurately receive, review, and validate customer orders, ensuring alignment with pricing, product details, and delivery timelines.- Enter and manage orders within CRM/ERP systems, maintaining compliance with internal policies and controls.- Identify discrepancies early and proactively engage sales representatives or relevant stakeholders to resolve issues.Order Tracking & Communication- Monitor and track order progress across fulfillment stages, ensuring timely dispatch and delivery.- Provide regular, proactive updates to clients on order status, delays, or exceptions.- Serve as a single point of contact for inquiries, ensuring clear communication and resolution.Issue Resolution- Investigate and resolve issues related to backorders, incorrect shipments, delays, or inventory constraints.- Coordinate with logistics, warehouse, and support teams to mitigate risks and implement corrective actions.- Escalate critical challenges with urgency and ownership to ensure client commitments are not compromised.Process Improvement- Generate and analyze reports on order accuracy, delivery timelines, backorders, and customer escalations to identify performance trends.- Recommend and implement process improvements to enhance efficiency, reduce errors, and drive operational excellence.Support manager in creating data-driven insights to guide business decisions and improve stakeholder experience.Documentation- Ensure all order documentation is accurate and compliant with company policies and regulations.

Maintain detailed order records and logs in the CRM system. "
 Qualification Any Graduation