Sales Manager

Job Description

Roles and Responsibilities: 1. Team Building & Leadership Recruit, train, and mentor a high-performing telesales team. Foster a positive and motivating work environment to enhance team collaboration. Conduct regular team meetings to set goals, track progress, and address challenges. 2. Hiring & Talent Development Identify and hire skilled telesales professionals to build a strong sales team. Develop training programs to improve product knowledge and sales techniques. Implement performance evaluation and career growth plans for team members. 3. Sales Strategy & Target Achievement Set sales targets and create strategies to achieve revenue goals. Monitor sales performance and implement corrective measures when needed. Identify new business opportunities and market trends to drive growth. 4. Telesales Team Management Supervise daily operations of the telesales team to ensure efficiency and productivity. Provide real-time feedback and coaching to enhance sales effectiveness. Implement sales scripts and strategies to improve customer conversions. 5. Customer Relationship & Retention Ensure the team delivers excellent customer service to build long-term relationships. Develop loyalty programs and retention strategies to enhance customer engagement. Address customer complaints and resolve issues to maintain brand reputation. 6. Performance Monitoring & Reporting Track key performance metrics (KPIs) and generate sales reports. Conduct data analysis to improve telesales strategies and optimize team performance. Provide management with insights and recommendations for business growth. 7. Process Optimization & CRM Management Implement and optimize CRM tools for lead tracking and follow-ups. Streamline telesales processes to increase efficiency and reduce response time. Ensure adherence to company policies and compliance regulations. 8. Collaboration with Other Departments Coordinate with marketing to develop lead-generation campaigns. Work with product teams to stay updated on offerings and customer feedback. Align with HR for recruitment, training, and performance management strategies.