Responsibilities: Managing customer orders: soft spoken, order taking, order management, order tracking. Managing Receivable: Account receivable, Collaborate with industry partners, accounting, other functions. Expense management: Booking expenses Travel allowance Health insurance Job/Soft skill training

Roles and Responsibilities: 1. Team Building & Leadership Recruit, train, and mentor a high-performing telesales team. Foster a positive and motivating work environment to enhance team collaboration. Conduct regular team meetings to set goals, track progress, and address challenges. 2. Hiring & Talent Development Identify and hire skilled telesales professionals to build a strong sales team. Develop training programs to improve product knowledge and sales techniques. Implement performance evaluation and career growth plans for team members. 3. Sales Strategy & Target Achievement Set sales targets and create strategies to achieve revenue goals. Monitor sales performance and implement corrective measures when needed. Identify new business opportunities and market trends to drive growth. 4. Telesales Team Management Supervise daily operations of the telesales team to ensure efficiency and productivity. Provide real-time feedback and coaching to enhance sales effectiveness. Implement sales scripts and strategies to improve customer conversions. 5. Customer Relationship & Retention Ensure the team delivers excellent customer service to build long-term relationships. Develop loyalty programs and retention strategies to enhance customer engagement. Address customer complaints and resolve issues to maintain brand reputation. 6. Performance Monitoring & Reporting Track key performance metrics (KPIs) and generate sales reports. Conduct data analysis to improve telesales strategies and optimize team performance. Provide management with insights and recommendations for business growth. 7. Process Optimization & CRM Management Implement and optimize CRM tools for lead tracking and follow-ups. Streamline telesales processes to increase efficiency and reduce response time. Ensure adherence to company policies and compliance regulations. 8. Collaboration with Other Departments Coordinate with marketing to develop lead-generation campaigns. Work with product teams to stay updated on offerings and customer feedback. Align with HR for recruitment, training, and performance management strategies.

Responsibilities: Manage client relationships: revenue growth, expense control Process orders: take, manage, track & fulfill Oversee accounts receivable: order processing, customer ops Travel allowance Health insurance Annual bonus Job/Soft skill training

· Inbound and Outbound Calls: Handling incoming inquiries from customers. Making outbound calls to potential or existing customers to inform them about products or services. · Sales Process Management: Presenting and upselling products or services. Addressing customer objections effectively. Closing sales and following up for payment or order confirmation. · Record Keeping: Maintaining accurate records of customer interactions and sales activities in CRM software or databases. Logging feedback and follow-up actions. · Problem Solving: Resolving customer issues, complaints, and questions about products or services. Ensuring customer satisfaction and retaining customer loyalty. · Team Collaboration: Coordinating with sales teams, marketing teams, and support staff to align on customer strategies. Participating in regular training and strategy sessions. · Reporting: Providing daily or weekly performance updates to supervisors or managers. Tracking progress toward sales targets and identifying areas for improvement. · Adherence to Policies: Following company guidelines, scripts, and protocols during calls. Ensuring compliance with data protection and privacy laws. · Upselling and Cross-Selling: Recommending additional products or services to increase sales. Informing customers about ongoing promotions and discounts.

Job Roles of a Sales Trainer: 1. Training & Development: Design and deliver sales training programs for new hires and existing sales staff. Conduct workshops, role-plays, and seminars to improve sales techniques and product knowledge. Update training materials to align with changing products, services, and market trends. 2. Performance Monitoring: Evaluate the effectiveness of training through tests, feedback, and sales performance metrics. Identify skill gaps and provide targeted coaching to improve individual and team performance. 3. Sales Process Improvement: Develop and implement standardized sales practices. Ensure the team follows best practices for customer engagement and closing deals. 4. Collaboration: Work closely with sales managers, marketing teams, and product departments to understand training needs. Assist in setting sales goals and strategizing for improved performance. 5. Motivation & Mentorship: Encourage and motivate the sales team to reach targets. Act as a mentor to help team members grow their careers. 6. Reporting & Feedback: Maintain records of training sessions and outcomes. Provide regular feedback to management on team readiness and development needs. 7. Technology & Tools Training: Train sales teams on CRM tools, digital platforms, and sales automation software. Skills Required for a Sales Trainer: Strong communication and presentation skills Deep understanding of sales strategies and techniques Patience and motivational ability Analytical skills for performance tracking Knowledge of training methodologies and adult learning principles

We are hiring an *Office Process Coordinator* to streamline and manage daily office operations for our School Uniform and Fabric business. The role involves coordination between departments, order tracking, documentation, vendor/customer communication, and ensuring smooth backend support to the sales and production teams. ### *Key Responsibilities:* * Coordinate between sales, production, accounts, and dispatch teams to ensure timely order processing. * Maintain accurate records of purchase orders, sales orders, and dispatch logs. * Follow up with vendors, customers, and internal staff for updates and pending tasks. * Ensure timely documentation such as invoices, packing slips, delivery notes, and confirmations. * Monitor and track inventory levels in coordination with the warehouse/store. * Support sales team with backend office work such as quotations, order entry,and data updates. * Prepare regular MIS reports and share operational updates with management. * Handle customer queries related to delivery timelines, order status, or documentation. * Maintain filing systems (digital and physical) for easy record keeping and compliance. * Ensure process adherence and suggest improvements for better efficiency. ### *Requirements:* * 1–3 years of experience in office coordination or back-office operations. * Experience in textile, garment, or uniform industry is a plus. * Proficient in MS Office (Excel, Word), Google Sheets, and basic ERP or billing systems. * Strong organizational and communication skills. * Ability to multitask, manage priorities, and maintain attention to detail. * Graduate in any discipline. Commerce or business background preferred. ### *Compensation:* * Competitive salary based on experience and skillset * Performance-based growth opportunities * Supportive work environment with hands-on training *Join a fast-paced and reputed organization in the School Uniform & Fabric industry and contribute to efficient business operations.*