Sales Manager

We are looking for a Sales Manager – Noida to lead our Sales & Customer Service teams. This role is focused on monitoring Salesforce data, ensuring KPIs are achieved, and implementing practical strategies to drive sales conversions, timely case resolution, and team effectiveness. The manager will be responsible for ensuring SOP compliance, training the team, and proactively improving performance through structured plans and continuous monitoring.

- Develop industry-specific strategies to improve lead conversion, objection handling, and customer retention.

- Create structured plans for sales activities, customer service improvement, and case resolution.

- Design targeted initiatives (e.g., objection handling playbooks, training refreshers, campaign-specific scripts) to improve KPIs.

- Work with management to align Noida team performance to overall company goals.

- Monitor calls, WhatsApp conversations, and emails to identify gaps and coach team members.

- Ensure Tier 2 case SOPs are implemented and adhered to, with timely resolution of all cases.

- Ensure the team achieves defined KPIs:

 • Lead conversion %

 • Case resolution TAT

 • Missed call % within SLA

 • Customer engagement consistency

- Drive adoption of Salesforce CRM workflows and hygiene practices (updating follow-ups, logging calls, attaching records).

- Lead, motivate, and guide the Noida Sales & CS teams.

- Conduct weekly call reviews and feedback sessions.

- Train team members on sales scripts, objection handling, and SOP compliance.

- Identify low performers and implement corrective actions (PIP/CAP).

- Foster accountability and discipline within the team.

- Regularly monitor Salesforce dashboards & reports (data already prepared by HQ).

- Review trends in KPIs and implement corrective measures when performance is below target.

- Ensure team maintains CRM hygiene (no missed data entries, accurate updates).

- Escalate critical issues (case backlogs, non-performing staff, customer escalations) to management with recommendations.

- Strong background in B2B Sales & Customer Service management.

- Ability to analyze CRM data (Salesforce) and translate into actionable plans.

- Strong communication and negotiation skills with hands-on coaching ability.

- Knowledge of SOP implementation and process-driven management.

- People management – ability to handle performance issues, discipline, and motivation.

- Process orientation – structured in planning and execution.

- Graduate/Post-Graduate in Business, Engineering, or related field.

- 8–12 years of B2B experience, with at least 3 years in a team management role.

- Experience in industrial distribution, OEM, or related sectors preferred.

- Working knowledge of Salesforce CRM (user-level monitoring) and SAP order processes.

- Base Location: Noida.

- Reports To: Head of Sales (Delhi HQ).

- Team: Sales Executives + Customer Service Representatives.

- Opportunity to lead a key strategic sales & service hub.

- Direct influence on KPIs that drive company growth.

- Structured, process-driven environment with strong technology support (Salesforce, SAP, Ozonetel, Interakt).

- Career growth aligned with the company’s ambitious 100x scale-up vision.