Sales Manager

Job Title: Account Manager

Location: Mumbai, Maharashtra

Department: Sales

Employment Type: Full-Time

Position Overview

We are looking for experienced, driven, and client-focused Account Managers to join our growing team in Mumbai. This role is pivotal in nurturing long-term relationships with our clients, ensuring their satisfaction, and driving business growth through strategic account management. The ideal candidate will possess a strong background in client relationship management, a deep understanding of technology solutions, and a proactive approach to identifying and capitalizing on new business opportunities.

Key Responsibilities

1. Client Relationship Management

- Serve as the primary point of contact for assigned client accounts.

- Build and maintain strong, trust-based relationships with key stakeholders and decision-makers.

- Understand client business goals, challenges, and industry trends to offer tailored solutions that align with their objectives.

- Conduct regular check-ins and business reviews to ensure client satisfaction and retention.

2. Sales & Revenue Growth (Farming)

- Meet or exceed assigned revenue targets and growth objectives within existing accounts.

- Identify upselling and cross-selling opportunities by understanding client needs and aligning them with our service offerings.

- Collaborate with internal sales and technical teams to develop and execute account growth strategies.

3. Strategic Account Planning

- Develop and implement comprehensive account plans that outline key objectives, timelines, and success metrics.

- Act as a strategic advisor to clients, offering insights and recommendations that drive value and innovation.

- Maintain a deep understanding of each account’s structure, decision-making process, and business priorities.

4. Solution Advocacy

- Promote the full suite of atQor’s solutions and services, including cloud technologies, digital transformation tools, and managed services.

- Stay updated on product developments and industry trends to effectively communicate value propositions to clients.

5. Feedback Loop & Reporting

- Gather and relay client feedback to internal teams to support continuous improvement in products and services.

- Prepare and deliver detailed reports, forecasts, and presentations to both clients and internal stakeholders.

- Monitor account health and proactively address potential risks or concerns.

6. Opportunity Identification & Collaboration

- Identify new business opportunities within existing accounts and work closely with the sales team to pursue them.

- Collaborate with cross-functional teams including marketing, product, and delivery to ensure seamless client experiences.

7. Issue Resolution

- Act swiftly and effectively to resolve client issues, ensuring minimal disruption and maintaining high satisfaction levels.

- Serve as a liaison between the client and internal teams to facilitate clear communication and timely solutions.

Qualifications & Requirements

Experience

Education

Skills:

-Excellent verbal and written communication skills.

-Strong negotiation, presentation, and interpersonal abilities.

-Strategic thinking with a customer-centric mindset.

-Ability to manage multiple accounts and priorities simultaneously.

-Technical Proficiency:

-Familiarity with cloud computing, digital transformation, and Microsoft technologies is highly desirable.

-Proficient in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite, especially Excel and PowerPoint.

- Mobility:

Why Join Us?

At atQor, we believe in empowering our employees with the tools, support, and opportunities they need to succeed. You’ll be part of a collaborative, innovative, and growth-oriented environment where your contributions directly impact client success and company performance.