Responsibilities: Ensure compliance with ISO standards through documentation management. Maintain confidentiality at all times. Manage documents using DMS software. Coordinate meetings and travel arrangements. Accidental insurance Performance bonus Leave encashment Gratuity Provident fund Maternity leaves Special parking for expecting mothers Prevention of sexual harrassment policy
Promoting our products by searching for potential clients online. Responding to enquiries received. Following up price offers by mail and phone till closure. Good command over English. Good comprehension, good drafting ability and decent conversational English is required. Should be methodical and self driven.
Handle customer enquiries/quotations (domestic/export), follow-ups, fill vendor questionnaires, ISO 9001 documentation. Conduct market research, lead gen via Indiamart/LinkedIn. Req: 2+ yrs sales (chems pref), Excel/Eng proficiency, proactive.
Sales Manager: Key Responsibilities for a Sales Manager: Customer Enquiries and Quotations Respond promptly to customer enquiries via email and phone calls for both domestic and export markets. Prepare and send quotations for local and export orders, ensuring accuracy of technical product details and pricing. Clarify customer technical or application-related queries under the guidance of Top management. Follow-Up Activities Track all open enquiries, ensuring timely follow-up through email and phone calls. Follow up with clients on the status of samples sent for testing and approval. Vendor Questionnaire and Documentation Complete vendor registration forms and questionnaires required by clients, sharing necessary product, quality, and compliance details under the guidance of Top management. Coordinate with internal departments for supporting documentation (ISO, RSPO, etc.). Maintain proper records and filing of all submitted forms, documentation, and approvals. ISO 9001 Documentation Prepare and maintain documentation required under ISO 9001 for sales and customer communication (inquiries, sample records, complaint handling, approvals). Ensure adherence to SOPs related to customer communication, complaint resolution, sample handling, and sales order entry. Support periodic audits by providing records and explanations as needed. Market Research and Lead Generation Identify existing users of our products and approach potential customers to convert them into active clients. Proactively research new market segments or applications where the company's products provide value. Based on the end use or application of our products, identify potential customers using alternative products that serve similar functions and approach them to promote our offerings. Build lead lists of potential clients using online sources, trade platforms (Indiamart, Trade India), exhibitions, industry directories, and application market mapping. Reach out to targeted prospects via cold email, call, or LinkedIn, introducing the product and convincing them to try it based on use-case fit. Track and report all business development activities, lead conversions, and feedback. Required Skills & Qualifications: Good command over written English. Decent command over spoken English. Outgoing and confident in initiating conversations with new and existing customers. Comfortable with frequent customer interaction over phone, email, and in person. Proactive, energetic, motivated, persuasive communicator with the ability to build rapport quickly. Proficiency in MS Excel, Word, Outlook, and professional communication (email, call). Organized, detail-oriented, and proactive in follow-up and task closure. Strong data handling and reporting skills. Graduate in any field. 2+ years' experience in customer service, sales Preferred Skills & Qualifications: Graduate in marketing and sales. 5+ years' experience in customer service, sales in chemicals/pharma/cosmetic ingredients industry. Understanding of ISO 9001 documentation. Research-oriented mindset, familiar with B2B sales prospecting tools (researching the market, LinkedIn, trade sites). New account acquisitions and sales from new segments.
Respond to enquiries under guidance. Follow up on price offers. Maintain databases. Coordinate with logistics, production and accounts to ensure smooth dispatches. Fill questionnaires under guidance. Knowledge of ISO would be a plus but not mandatory. Good command over spoken and written English a must.