Sales Manager

Sales Manager:

Key Responsibilities for a Sales Manager:

• Respond promptly to customer enquiries via email and phone calls for both domestic and export markets.
• Prepare and send quotations for local and export orders, ensuring accuracy of technical product details and pricing.
• Clarify customer technical or application-related queries under the guidance of Top management.

Follow-Up Activities

• Track all open enquiries, ensuring timely follow-up through email and phone calls.
• Follow up with clients on the status of samples sent for testing and approval.

Vendor Questionnaire and Documentation

• Complete vendor registration forms and questionnaires required by clients, sharing necessary product, quality, and compliance details under the guidance of Top management.
• Coordinate with internal departments for supporting documentation (ISO, RSPO, etc.).
• Maintain proper records and filing of all submitted forms, documentation, and approvals.

ISO 9001 Documentation

• Prepare and maintain documentation required under ISO 9001 for sales and customer communication (inquiries, sample records, complaint handling, approvals).
• Ensure adherence to SOPs related to customer communication, complaint resolution, sample handling, and sales order entry.
• Support periodic audits by providing records and explanations as needed.

Market Research and Lead Generation

• Identify existing users of our products and approach potential customers to convert them into active clients.
• Proactively research new market segments or applications where the company's products provide value.
• Based on the end use or application of our products, identify potential customers using alternative products that serve similar functions and approach them to promote our offerings.
• Build lead lists of potential clients using online sources, trade platforms (Indiamart, Trade India), exhibitions, industry directories, and application market mapping.
• Reach out to targeted prospects via cold email, call, or LinkedIn, introducing the product and convincing them to try it based on use-case fit.
• Track and report all business development activities, lead conversions, and feedback.

Required Skills & Qualifications:

• Good command over written English.
• Decent command over spoken English.
• Outgoing and confident in initiating conversations with new and existing customers.
• Comfortable with frequent customer interaction over phone, email, and in person.
• Proactive, energetic, motivated, persuasive communicator with the ability to build rapport quickly.
• Proficiency in MS Excel, Word, Outlook, and professional communication (email, call).
• Organized, detail-oriented, and proactive in follow-up and task closure.
• Strong data handling and reporting skills.
• Graduate in any field.
• 2+ years' experience in customer service, sales

Preferred Skills & Qualifications:

• Graduate in marketing and sales.
• 5+ years' experience in customer service, sales in chemicals/pharma/cosmetic ingredients industry.
• Understanding of ISO 9001 documentation.
• Research-oriented mindset, familiar with B2B sales prospecting tools (researching the market, LinkedIn, trade sites).
• New account acquisitions and sales from new segments.