Sales Audit Team Leader

This is a remote position.

About the Role

Contour’s sales engine runs on clarity, accuracy, and accountability. Your role is to protect that standard through structured auditing and strong team leadership.

Sales Audit Team Leader

In the early phase, you will conduct audits yourself to understand the workflow in depth and establish clear quality benchmarks. As the function grows, your focus will shift toward building audit frameworks, leading the audit team, and converting insights into structured improvements across the sales operation.

You will collaborate closely with both the India and Australia Sales Management teams to ensure consistency, transparency, and operational clarity across all sales processes.

Who We Are

Contour Education is reshaping what great education looks like at scale.

8,000 students

We provide a complete ecosystem of academic support including small-group tutoring, one-on-one mentoring, and a comprehensive online learning platform.

Australian Financial Review

What You’ll Do

Audit Leadership and Oversight

• Lead and coach a team of Sales Auditors to deliver consistent, measurable quality.
  

• Define and enforce clear standards for audit accuracy, output, and turnaround time.
  

• Review audit reports for clarity, completeness, and alignment with guidelines.
  

• Run regular calibration sessions to reduce variance in judgment and maintain fairness.
  

Audit Execution and Scope

• Audit sales calls, CRM entries, documentation quality, data accuracy, and compliance with sales SOPs.
  

• Identify patterns, gaps, and process deviations across multiple sales workflows.
  

• Maintain organised documentation of audit findings and team performance.
  

Audit Program Management

• Design and refine audit templates, rubrics, and scorecards.
  

• Track audit throughput, error patterns, and weekly performance metrics.
  

• Prepare weekly summaries and insights for sales management teams.
  

System and Process Improvement

• Identify recurring issues based on audit data and propose structured improvement plans.
  

• Work with Australia Sales Management to address root causes and improve workflow efficiency.
  

• Partner with internal teams to implement updated SOPs, documentation changes, and system-level enhancements.
  

• Build preventive audit checks and early-warning mechanisms to reduce repeat issues.
  

Hands-on Auditing (Initial Phase)

• Conduct audits yourself to understand the existing system, establish credibility, and set quality expectations.
  

• Use insights from this phase to refine templates, improve audit guidelines, and train auditors effectively.
  

Why Join Us

This role directly influences the accuracy and reliability of our sales operations. You will shape a growing function, build structured systems, and collaborate closely with senior leadership.

You will be part of a team that values clarity, precision, accountability, and continuous improvement.

Must-Haves

• Graduate degree in any discipline
  

• 3 to 5 years of experience in auditing, operations, or process management, including 1+ years in a team lead or supervisory role
  

• Strong analytical and problem-solving skills
  

• Excellent written communication and documentation skills
  

• Experience building structured systems, templates, or tracking tools
  

• Ability to lead by example and maintain high standards during high-volume periods
  

• Comfortable working AEDT/AEST shift timings
  

Nice-to-Haves

• Experience in sales operations, EdTech, BPO, or contact center environments
  

• Familiarity with CRM tools such as Monday.com, HubSpot, or Salesforce
  

• Exposure to QA frameworks, call listening, quality scoring, or compliance audits
  

• Experience building scorecards or evaluation systems
  

You’ll Fit Right In If You

• Enjoy structured, measurable work
  

• Like clean processes and precise documentation
  

• Take initiative to fix problems at the root
  

• Communicate clearly and follow through consistently
  

• Thrive in a high-clarity, high-accountability environment
  

Remote-first: You can work from anywhere in India.

Competitive salary: The role offers a package of ₹8 – 10 LPA.

Structured workweek: You will work 8 hours per day, 6 days a week, with one fixed weekday off.

Defined systems: You will work with clear SOPs, strong templates, and predictable workflows.

Growth potential: You’ll gain exposure to system design, quality management, and cross-functional operations.

Leadership pathway: There is significant scope to build and scale the audit function over time.

Transparent culture: You will work in a feedback-driven environment that values ownership, clarity, and continuous improvement.

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