TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
A Brief Overview
This Sales Operations Analyst is the operational and project hub of the sales operations team, managing the tools, processes, information, and critical projects which accelerate performance throughout the organization. This role provides project management for change and new initiatives (primarily) related to sales and marketing operational tools and processes. As part of the Sales Operations team, this role provides insight and intelligence about markets, customers, competitors and sales performance while developing and managing initiatives and tools focused on improving efficiency and performance for each seller in the organization. This role also serves as a partner to the Sales Development team, impacting the performance of the organization.
What you will do
- Tools - Execute on business requests for, implementation of, and enablement around the key tools used by the Sales Org to keep the sales process working efficiently, including: Sales tools provisioning for new hires
- Documentation of use cases for the tools used by the sales org
- Managing vendor relationships/renewals/questions
- Vendor evaluation
- Other Sales-generated requests related to tools
- Process - Think through, map, and articulate the technical particulars for processes to be implemented for Sales org, including: Cross-team rules of engagement
- Assembling/committees for process-scoping
- Governing incoming process requests (eg,represent Sales at BizTech planning meetings)
- Project Management - Initiating, planning, executing, monitoring/controlling, and closing projects born out of business needs for the sales and marketing operations teams including: Engage the appropriate sponsors, stakeholders, individuals and teams
- Work to determine the scope, desired outcome, and timeline
- Report out, update, and adapt the project plan as required by stakeholders and business needs
- Analysis - Mine and summarize necessary data, make recommendations, and inform business decisions, including: Construct models, recommendations, and plans based on business objectives, business data, and market knowledge
- Develop and maintain a strong working knowledge of existing processes of sales and SDR teams with a view to drive efficiency
- Work cross-functionally with Marketing, Sales, Customer Experience, BizTech, Finance, Analytics, Product, and Engineering, etc. to gather information and produce operations solutions
- SDR Business Partner - Partnering with SDR leadership to report on Reps' results (for compensation and operational purposes)
- Scoping tech/process requests coming from SDR team.
- Partnering with SDR leaders; taking an analytically-rigorous approach to thinking deeply about their business outcomes.
- Special Projects - Ad hoc operational/tech project requests from senior management. Example: Scoping, gathering feedback/cross-functional alignment, and modifying workflows for our sales stage definitions in Salesforce.
- Additional projects and responsibilities as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Education Qualifications
- Bachelor's Degree B.Tech / MCA / BCA / B.Sc required
Experience Qualifications
- Typically 2+ years required
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
