Retail Store Manager

1. Store Manager / Deputy Store Manager - Retail Furniture

Location - Surat- LOFY Store

Education - Graduate / Post Graduate / Masters

Experience - 10-15 years

Salary upto - Open as per industry

Industry - Furniture, Wooden furniture design.

Critical/Special Exposure:

• Lead generation and Target Achievement /conversion
• Sales & Business development
• Payment Collections & billing activities
• Client management
• Store management
• Inventory management & audit activities
• Preparation of PO
• Team Management

Reporting to: HOD Retail Sales & Managing Director

Principle Accountabilities:

The purpose of this position is to generate the business of overseeing and coordinating all retail activities in an assigned region (interior products), Managing store/inventory/team etc.

• Lead generation and Target Achievement /conversion
• Sales & Business development
• Payment Collections & billing activities
• Client management
• Store management / Merchandizing activities
• Inventory management & audit activities
• Preparation of PO
• Team Management

Role & Responsibilities:

1. Sales & Revenue Management

· Achieve monthly and annual sales targets through effective sales planning and execution.

· Motivate and guide the sales team to maximize conversion rates and average transaction value.

· Analyze sales reports, identify trends, and develop strategies to improve performance.

· Implement upselling and cross-selling techniques to increase revenue.

· Client meetings and visits (outside store) to generate the business.

2. Store Operations

· Oversee day-to-day store operations, ensuring smooth functioning and adherence to company policies.

· Manage inventory levels, stock replenishment, and visual merchandising standards.

· Ensure the store layout, product displays, and overall ambiance align with brand standards.

· Supervise billing, cash handling, purchase order preparation, material delivery and reporting procedures accurately.

3. Customer Experience

· Maintain high standards of customer service and ensure customer satisfaction at all touchpoints.

· Handle escalated customer issues and resolve complaints promptly.

· Build long-term customer relationships and encourage repeat business through personalized service.

· Ensure after-sales service coordination such as delivery, installation, and complaint resolution.

4. Team Leadership & HR

· Train and develop store staff including sales executives and support staff.

· Set performance goals and monitor individual/team KPIs.

· Conduct regular team meetings and training on products, sales techniques, and customer handling.

· Foster a positive, professional, and goal-oriented work environment.

5. Marketing & Promotions

· Execute in-store marketing campaigns, product launches, and seasonal promotions.

· Coordinate with marketing teams for local advertising, social media promotions, and events.

· Analyze customer footfall and feedback to adjust promotional strategies.

6. Financial & Administrative Control

· Prepare daily, weekly, and monthly reports on sales, expenses, and inventory.

· Manage store budgets, expenses, and profitability.

· Ensure compliance with company accounting and reporting standards.

7. Compliance & Maintenance

· Ensure adherence to company policies, legal, and safety standards.

· Maintain cleanliness, safety, and functionality of the store and showroom furniture.

· Coordinate with vendors and maintenance staff for timely upkeep.

Job Type: Full-time

Pay: From ₹1,200,000.00 per year

Work Location: In person