Retail Operations Manager

Indian Silk House Agencies is one of Eastern India’s most trusted names in ethnic wear, with a legacy of curating premium sarees and traditional fashion since 1971. With a strong retail presence, a growing customer base, and ongoing expansion into new markets, we are looking for a dynamic Retail Area Manager to lead our store operations and drive growth.

Key Responsibilities:

• Oversee operations of multiple retail outlets across designated regions.
• Lead, train, and motivate store managers and sales teams to achieve sales and service targets.
• Ensure adherence to brand standards, SOPs, and VM guidelines across all stores.
• Analyze store performance metrics and drive actionable insights to improve KPIs.
• Handle escalations, ensure customer satisfaction, and resolve operational issues promptly.
• Collaborate with the marketing and merchandising teams for local promotions and seasonal campaigns.
• Conduct regular audits and area visits to assess operational efficiency and compliance.

Qualifications:

• Graduate/Postgraduate in Business, Retail Management, or a related field.
• 5–8 years of proven experience in apparel/fashion retail, managing multiple stores.
• Must be comfortable with travel for store visits and audits.
• Proficiency in retail analytics and Microsoft Office.