Retail Operations Manager

Role Summary

The Retail Operations role is responsible for ensuring smooth day-to-day operations across retail stores, driving operational excellence, compliance, store readiness, and consistent customer experience while working closely with Sales, Supply Chain, Training, and Marketing teams.

Key Responsibilities

• Ensure all retail stores operate as per defined SOPs for sales, customer experience, inventory, and compliance.
• Drive store readiness, including hygiene, VM execution, demo availability, fixture maintenance, and manpower deployment.
• Coordinate and manage New Store Openings (NSO), renovations, relocations, and store closures.
• Monitor inventory hygiene, stock availability, ageing inventory, and coordinate timely replenishment with supply chain teams.
• Track store-level operational KPIs and address gaps through corrective actions.
• Manage escalations related to store operations, customer experience, and compliance.
• Ensure consistent implementation of brand guidelines and VM standards across stores.
• Work closely with Sales, Marketing, RQE, and Training teams for audits, process improvements, and execution.
• Prepare and share regular operational reports with insights and action plans.

Key Skills & Competencies

• A person should have a minimum of 8 years of strong understanding of retail store operations and execution
• Hands-on experience in managing multi-store operations
• Strong coordination and stakeholder management skills
• Data-driven approach with good reporting and problem-solving abilities
• Ability to drive compliance, process discipline, and execution excellence