Residential Head - Sales

Position Title:

Department:

Reports To:

Location:

About the Role:

We are seeking an experienced and motivated Residential Head - Sales to lead and manage our

residential sales vertical. This role is pivotal in driving performance, fostering a collaborative culture, and

achieving team targets. The ideal candidate is a dynamic leader with a proven track record in real estate,

strong communication skills, and a passion for mentoring others.

Key Responsibilities:

1. Team Leadership & Performance Management

● Supervise, guide, and support the residential sales team to ensure high levels of productivity and

professionalism.

● Set clear individual and team targets (KPIs), track performance regularly, and implement

corrective actions when necessary.

● Foster a collaborative, motivated, and target-driven team culture.

2. Business Development & Portfolio Growth

● Identify and pursue new business opportunities to expand Fairdeal’s residential property portfolio.

● Develop and implement strategic plans to acquire new listings and clients (buyers, sellers,

landlords, tenants).

● Build and maintain relationships with developers, landlords, and other key stakeholders to secure

exclusive properties.

3. Client Relationship Management

● Ensure a high standard of client service across the team, from the first inquiry to post-sale/lease

follow-up.

● Handle escalated client concerns and provide timely resolutions to ensure client satisfaction and

retention.

● Oversee the quality of property presentations, client interactions, and documentation to reflect the

company’s professionalism.

4. Training & Development

● Conduct onboarding and training sessions for new team members on Fairdeal’s procedures,

systems, and market practices.

● Provide ongoing mentorship and professional development opportunities to upskill the team.

5. Sales & Leasing Oversight

● Oversee the complete sales and leasing cycle, ensuring that all documentation, inspections,

negotiations, and closings are executed efficiently and accurately.

● Support team members in closing high-value deals, including attending meetings and viewings as

needed.

6. Marketing & Collaboration

● Work closely with the marketing team to plan and execute effective campaigns for listed

properties.

● Suggest marketing strategies based on market trends and property performance data.

● Approve marketing materials and ensure brand guidelines are followed.

7. Compliance & Process Management

● Ensure all real estate activities comply with local property laws, licensing requirements, and

internal company policies.

● Maintain proper documentation for all deals and ensure accurate data entry into the CRM system.

● Streamline internal processes to enhance team efficiency and customer experience.

8. Reporting & Analysis

● Prepare weekly and monthly performance reports covering sales volume, leads conversion,

listings status, and revenue targets.

● Analyze team metrics and market conditions to identify trends, challenges, and areas for

improvement.

● Provide insights and strategic input to senior management based on data and team feedback.

● Must have knowledge of team handling skills and tracking of the metrics which is required for the

residential sales vertical.

Requirements:-

● Minimum of 8-10 years of experience in residential real estate, with at least 5 years in a

leadership or supervisory role.

● Knowledge of SOBO, Mumbai and Pan India would be preferred.

● Proven experience in managing HNI and UHNI clients, with a strong understanding of discretion,

personalized service, and luxury market dynamics.

● RERA certification (if applicable to the location).

● Strong knowledge of the local residential property market, including current trends, pricing

strategies, and competitive analysis.

● Excellent leadership, motivational, and team-building skills, with the ability to inspire high

performance in diverse teams.

● Exceptional interpersonal and negotiation abilities, with a customer-first mindset.

● Highly goal-oriented, with strong organizational and time-management skills.

● Tech-savvy, with proficiency in CRM tools, real estate listing platforms, and Microsoft Office

Suite (or equivalent).

Compensation & Benefits:

● Competitive salary based on experience

● Travel allowances and Attractive Incentives

● Medical Insurance

● Paid sick leaves

● Career growth opportunities.

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