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Reservations Associate - Freshers

Reservations Associate - Freshers

Ibfw Hospitality

0 - 4 years

1 - 2 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:None| Platform:

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Skills Required

fluent english guest relations telephone handling communication skills reservation hotel management inbound calls guest service pms support guest handling calls handling guest relationship management ota hotel booking interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Reservations Associate

Handle inbound and outbound reservation calls, emails, and online inquiries.
Accurately input bookings into the PMS and maintain up-to-date records.
Provide guests with information on availability, pricing, promotions, and hotel services.
Coordinate with hotel teams to ensure special requests and arrangements are met.
Manage amendments, cancellations, and group booking requests.
Maintain high levels of guest satisfaction through prompt and courteous service.
Follow company SOPs to ensure accuracy and consistency in reservation handling.

Requirements:

Hotel Management education
is
mandatory
.
Prior experience in Reservations / Call Center within the hospitality industry.
Proficiency in
IDS
,
Opera
, and
eZee
software.
Excellent verbal and written communication skills.
Strong multitasking and problem-solving abilities.
Must be
Mumbai-based
.

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