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Reservation Associate

0 - 3 years

2 - 3 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:None| Platform: Naukri logo

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Skills Required

hospitality coordination with front office & sales teams telephone handling reservation hotel reservations management customer service inbound calls guest service guest handling guest relations room booking ota hotel booking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

  • Handle inbound and outbound reservation calls, emails, and online inquiries.
  • Accurately input bookings into the PMS and maintain up-to-date records.
  • Provide guests with information on availability, pricing, promotions, and hotel services.
  • Coordinate with hotel teams to ensure special requests and arrangements are met.
  • Manage amendments, cancellations, and group booking requests.
  • Maintain high levels of guest satisfaction through prompt and courteous service.
  • Follow company SOPs to ensure accuracy and consistency in reservation handling.

Requirements:

  • Prior experience in Reservations / Call Center within the hospitality industry.
  • Proficiency in PMS software.
  • Excellent verbal and written communication skills.
  • Strong multitasking and problem-solving abilities.
  • Must be Mumbai-based.

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Ibfw Hospitality

Hospitality Management

Anytown

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