Reservation Associate

Jaglax Homes Siolim Goa is looking for detail-oriented Reservation Associate to join our reservation team.

You will provide planning and booking services, including answering customers’ questions regarding our services.

Roles and Responsibilities:

• Assisting and advising customers about the services we provide
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Reservation Agent Requirements:

• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.
• Data entry experience.
• Must be available after hours in case of bookings.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Siolim, Goa: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)
• Hindi (Preferred)

License/Certification:

• Driving Licence (Preferred)

Work Location: In person