Reservation Associate

Job Title: Reservation Associate
Location: Central Reservation Office – Vythiri, Wayanad
Properties Covered: Flora Vythiri Resort (Wayanad).

About the Role:

Flora Hospitality Group is seeking a dedicated and experienced Reservation Associate to join our Central Reservation Office in Vythiri, Wayanad. The selected candidate will handle reservations for both Flora Vythiri Resort and Flora Misty Falls – Athirappilly, ensuring smooth operations and exceptional guest service.

The ideal candidate should have at least 1 year of experience in hotel reservations and will report directly to the Reservation Manager.

Key Responsibilities:

• Promptly and accurately handle all reservation requests via phone, email, or online channels.
• Maintain the reservation system with updated rates, validity dates, availability status, and guest messages.
• Review daily no-shows and report to the Guest Service Manager for necessary action and follow-up.
• Ensure all reservations in the PMS are current and correctly entered.
• Verify reservation details for repeat guests to facilitate seamless check-ins.
• Monitor occupancy forecasts and update stop-sell dates in the PMS, coordinating with Guest Service and Sales.
• Manage group bookings: create group masters, update rooming lists, and coordinate with departments for special requirements.
• Reconfirm all arrivals one day prior and ensure Front Desk has complete guest information by the evening before arrival.
• Maintain accurate guest history profiles, particularly for repeat guests, and flag any inconsistencies.
• Monitor and optimize allotment usage; avoid overselling and generate periodic allotment statistics.
• Apply sound yield management practices aligned with Flora’s revenue strategies.
• Assist with rate setup and ensure accuracy in the rate manual and computer system.
• Coordinate with the Director of Sales (DOS) and Sales team to share market feedback and lead referrals.
• Ensure strong, open communication between Reservations and Guest Service teams.
• Complete daily administrative tasks including correspondence, reporting, and filing.
• Adhere to emergency communication protocols and support monthly data archiving of reservations.
• Train and mentor team members to uphold Flora’s reservation standards and customer service excellence.
• Perform additional tasks as assigned by the Reservation Manager.

Qualifications & Experience:

• Minimum 1 year of hands-on experience in hotel reservation systems (e.g., IDS, Opera, etc.)
• Good understanding of property management systems and yield management.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, and capable of multitasking.
• Familiarity with the hospitality industry, preferably in resort operations, is an advantage.

How to apply :

If you are passionate about hospitality and eager to grow with a dynamic hotel group, we would love to hear from you !
Please send your updated resume to [email protected]or apply via WhatsApp at +91 62355 93000.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person