Ibfw Hospitality

Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Sales Manager Responsibilities: Achieve sales targets and complete all related objectives as outlined by Management. Develop and implement strategic sales plans with approval from the Director of Sales, fostering strong client relationships within the designated region or segment. Identify and understand client needs through calls, meetings, and visits, ensuring effective lead conversion into confirmed business. Prepare and present customized quotations, draft and dispatch contracts, and ensure timely follow-ups to close deals. Conduct hotel site inspections for potential clients and manage reservations for guest rooms, banquets, and event spaces. Coordinate and communicate with internal departments by sharing work orders and ensuring seamless execution of client requirements. Maintain accurate and updated client records, providing feedback and insights to management. Propose alternate properties within the hotel group when suitable, and share market and competitor insights. Monitor competitor offerings, promotions, and market trends, updating senior leadership regularly. Guide, motivate, and support the sales team to achieve collective performance goals. Collaborate closely with operations and banquet departments to deliver service excellence. Contribute to marketing strategies, budgeting, and promotional initiatives to boost visibility and revenue. Plan and execute client engagement activities, networking events, and analyze source markets for new business opportunities. Perform additional duties and special assignments as directed, demonstrating flexibility and commitment. Key Skills: Sales Strategy & Business Development Revenue Generation & Target Achievement Client Acquisition & Relationship Management Contract Negotiation & Deal Closure Banquet & Event Sales Management Market Research & Competitor Analysis Quotation & Proposal Drafting Cross-functional Team Coordination Communication & Presentation Skills Leadership & Team Motivation Hospitality & Customer Service Excellence CRM & Client Database Management Marketing & Promotional Planning

We are looking for a Reservations Associate to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities: Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain up-to-date records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are met. Manage amendments, cancellations, and group booking requests. Maintain high levels of guest satisfaction through prompt and courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements: Hotel Management education is mandatory . Prior experience in Reservations / Call Center within the hospitality industry. Proficiency in IDS , Opera , and eZee software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Must be Mumbai-based .

We are looking for a Reservations Call Center Executive with a Hotel Management background to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities: Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain up-to-date records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are met. Manage amendments, cancellations, and group booking requests. Maintain high levels of guest satisfaction through prompt and courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements: Hotel Management education is mandatory . Prior experience in Reservations / Call Center within the hospitality industry. Proficiency in IDS , Opera , and eZee software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Must be Mumbai-based .

We are looking for a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities: Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain up-to-date records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are met. Manage amendments, cancellations, and group booking requests. Maintain high levels of guest satisfaction through prompt and courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements: Prior experience in Reservations / Call Center within the hospitality industry. Proficiency in PMS software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Must be Mumbai-based.

Assistant Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Assistant Sales Manager Responsibilities: Support the Sales Manager/Director of Sales in achieving sales targets and related objectives. Assist in executing sales plans and building strong client relationships within assigned regions or segments. Engage with potential clients through calls, meetings, and visits to generate leads and convert them into confirmed business. Prepare quotations, draft contracts, and ensure timely follow-ups for deal closure. Assist in conducting hotel site inspections for potential clients and coordinate reservations for guest rooms, banquets, and event spaces. Coordinate with internal departments to ensure smooth execution of client requirements. Maintain updated client records and share feedback/market insights with the sales leadership. Track competitor offerings, promotions, and market movements, reporting updates to the Sales Manager. Collaborate with operations and banquet teams to ensure client satisfaction and service excellence. Contribute to marketing activities, proposals, and promotional initiatives as required. Assist in planning client engagement activities and support in identifying new business opportunities. Carry out additional responsibilities and special assignments as directed by management. Key Skills: Sales Support & Lead Generation Client Acquisition & Relationship Management Quotation & Proposal Preparation Banquet & Event Sales Coordination Market Research & Competitor Tracking Revenue Support & Follow-ups Cross-functional Team Coordination Communication & Presentation Skills Hospitality & Customer Service Excellence CRM & Client Database Management Negotiation & Deal Support Marketing & Promotional Assistance

The ideal candidate should have hands-on experience in supporting end-to-end hiring processes, knowledge of recruitment platforms like Naukri and LinkedIn , and the ability to coordinate effectively between candidates and hiring managers. This role suits someone detail-oriented, proactive, and eager to grow in the hospitality HR domain. Key Responsibilities: Assist in the end-to-end recruitment process for hospitality positions. Source, screen, and maintain candidate databases using various Job portals, and other channels. Coordinate interview schedules and follow-ups with candidates and hiring managers. Support offer roll-outs and onboarding processes. Maintain recruitment MIS, trackers, and reports. Assist in building and maintaining a talent pipeline. Stay updated on hospitality hiring trends and assist in implementing best practices. Provide administrative support to the HR recruitment team as needed. Requirements: Bachelors degree or diploma in HR / Hotel Management. Experience in hospitality recruitment (internship or 1–2 years preferred). Familiarity with various recruitment tools. Good communication and interpersonal skills. Strong organizational skills with attention to detail. Ability to multitask in a fast-paced environment. Mumbai-based candidates preferred. Key Skills: Hospitality Recruitment Support Talent Sourcing & Screening Interview Coordination Candidate Relationship Management Recruitment MIS & Reporting Time Management & Multitasking Administrative Support

Assistant Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Assistant Sales Manager Responsibilities: Support the Sales Manager/Director of Sales in achieving sales targets and related objectives. Assist in executing sales plans and building strong client relationships within assigned regions or segments. Engage with potential clients through calls, meetings, and visits to generate leads and convert them into confirmed business. Prepare quotations, draft contracts, and ensure timely follow-ups for deal closure. Assist in conducting hotel site inspections for potential clients and coordinate reservations for guest rooms, banquets, and event spaces. Coordinate with internal departments to ensure smooth execution of client requirements. Maintain updated client records and share feedback/market insights with the sales leadership. Track competitor offerings, promotions, and market movements, reporting updates to the Sales Manager. Collaborate with operations and banquet teams to ensure client satisfaction and service excellence. Contribute to marketing activities, proposals, and promotional initiatives as required. Assist in planning client engagement activities and support in identifying new business opportunities. Carry out additional responsibilities and special assignments as directed by management. Key Skills: Sales Support & Lead Generation Client Acquisition & Relationship Management Quotation & Proposal Preparation Banquet & Event Sales Coordination Market Research & Competitor Tracking Revenue Support & Follow-ups Cross-functional Team Coordination Communication & Presentation Skills Hospitality & Customer Service Excellence CRM & Client Database Management Negotiation & Deal Support Marketing & Promotional Assistance

HR Recruitment Professional Hospitality IBFW Hospitality Pvt. Ltd. Mumbai, Maharashtra, India (On-site) Role Overview: We are seeking an experienced HR Recruitment Professional with a strong background in hospitality recruitment . The ideal candidate will have a minimum of 3 years experience in end-to-end hiring for hotels and corporate positions, with proven expertise in talent acquisition across multiple functions in the hospitality industry. Key Responsibilities: Manage end-to-end recruitment for hotel and corporate roles across all levels. Source, screen, and shortlist candidates through job portals (Naukri, LinkedIn, Indeed, etc.), references, and industry networks. Coordinate and manage interview schedules, feedback, and closures. Handle offer roll-outs, salary negotiations, and onboarding formalities. Maintain recruitment trackers, MIS, and ensure timely reporting. Build and sustain a talent pipeline for critical hospitality positions. Partner with HODs and management to understand manpower requirements and deliver within timelines. Requirements: Graduate/Post-Graduate in HR / Hotel Management . Minimum 3 years of experience in hospitality recruitment (Hotel Industry background is mandatory). Strong knowledge of recruitment tools and platforms. Excellent communication, coordination, and stakeholder management skills. Proven experience in hiring across all hotel departments (Operations, F&B, Sales, Finance, HR, etc.) as well as corporate roles. Based in Mumbai or willing to relocate. Key Skills: Hospitality Recruitment (Hotels & Corporate) End-to-End Hiring Management Talent Sourcing & Networking Stakeholder & Candidate Management Recruitment MIS & Reporting Negotiation & Onboarding

Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Sales Manager Responsibilities: Achieve sales targets and complete all related objectives as outlined by Management. Develop and implement strategic sales plans with approval from the Director of Sales, fostering strong client relationships within the designated region or segment. Identify and understand client needs through calls, meetings, and visits, ensuring effective lead conversion into confirmed business. Prepare and present customized quotations, draft and dispatch contracts, and ensure timely follow-ups to close deals. Conduct hotel site inspections for potential clients and manage reservations for guest rooms, banquets, and event spaces. Coordinate and communicate with internal departments by sharing work orders and ensuring seamless execution of client requirements. Maintain accurate and updated client records, providing feedback and insights to management. Propose alternate properties within the hotel group when suitable, and share market and competitor insights. Monitor competitor offerings, promotions, and market trends, updating senior leadership regularly. Guide, motivate, and support the sales team to achieve collective performance goals. Collaborate closely with operations and banquet departments to deliver service excellence. Contribute to marketing strategies, budgeting, and promotional initiatives to boost visibility and revenue. Plan and execute client engagement activities, networking events, and analyze source markets for new business opportunities. Perform additional duties and special assignments as directed, demonstrating flexibility and commitment. Key Skills: Sales Strategy & Business Development Revenue Generation & Target Achievement Client Acquisition & Relationship Management Contract Negotiation & Deal Closure Banquet & Event Sales Management Market Research & Competitor Analysis Quotation & Proposal Drafting Cross-functional Team Coordination Communication & Presentation Skills Leadership & Team Motivation Hospitality & Customer Service Excellence CRM & Client Database Management Marketing & Promotional Planning

Job Summary: We are seeking a detail-oriented and proactive HR Administrator to support our human resources functions within the dynamic environment of the Hospitality, Events, and MICE industry. The ideal candidate will handle administrative tasks related to recruitment, onboarding, employee relations, and HR compliance, ensuring smooth HR operations that align with the fast-paced nature of our industry. Key Responsibilities: 1. Recruitment & Onboarding: Assist in sourcing, screening, and shortlisting candidates for various roles across hospitality and event functions. Coordinate interviews, candidate communications, and feedback collection. Facilitate pre-employment processes including reference checks and documentation. Organize and deliver employee onboarding and induction programs tailored to event and hospitality operations. 2. Employee Records & Documentation: Maintain and update employee records (digital and physical) accurately. Prepare HR documents such as employment contracts, letters, and reports. Track and manage employee leaves, attendance, and rosters in coordination with operations. 3. HR Operations & Support: Assist in implementing HR policies and procedures in line with labor laws and company standards. Act as a liaison between employees and management to handle queries or issues. Coordinate with department heads during large-scale events to support workforce planning and deployment. 4. Payroll & Benefits Support: Collate attendance and overtime records for payroll processing. Assist with benefits administration including insurance, travel, and meal allowances during events. 5. Compliance & Reporting: Ensure HR practices comply with local labor regulations and hospitality industry standards. Generate periodic HR reports (turnover, recruitment status, training hours, etc.) for management review. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. 2+ years of HR administrative experience, preferably in hospitality, events, or MICE industry. Familiarity with labor laws, HRMS platforms, and event staff management. Excellent communication and interpersonal skills. Highly organized with the ability to multitask in a fast-paced environment. Flexible to work evenings/weekends during major events or peak seasons. Preferred Attributes: Experience working with casual staff, freelancers, or large seasonal workforces. Multilingual abilities are a plus. Passion for hospitality, customer service, and event culture.

Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Sales Manager Responsibilities: Achieve sales targets and complete all related objectives as outlined by Management. Develop and implement strategic sales plans with approval from the Director of Sales, fostering strong client relationships within the designated region or segment. Identify and understand client needs through calls, meetings, and visits, ensuring effective lead conversion into confirmed business. Prepare and present customized quotations, draft and dispatch contracts, and ensure timely follow-ups to close deals. Conduct hotel site inspections for potential clients and manage reservations for guest rooms, banquets, and event spaces. Coordinate and communicate with internal departments by sharing work orders and ensuring seamless execution of client requirements. Maintain accurate and updated client records, providing feedback and insights to management. Propose alternate properties within the hotel group when suitable, and share market and competitor insights. Monitor competitor offerings, promotions, and market trends, updating senior leadership regularly. Guide, motivate, and support the sales team to achieve collective performance goals. Collaborate closely with operations and banquet departments to deliver service excellence. Contribute to marketing strategies, budgeting, and promotional initiatives to boost visibility and revenue. Plan and execute client engagement activities, networking events, and analyze source markets for new business opportunities. Perform additional duties and special assignments as directed, demonstrating flexibility and commitment. Key Skills: Sales Strategy & Business Development Revenue Generation & Target Achievement Client Acquisition & Relationship Management Contract Negotiation & Deal Closure Banquet & Event Sales Management Market Research & Competitor Analysis Quotation & Proposal Drafting Cross-functional Team Coordination Communication & Presentation Skills Leadership & Team Motivation Hospitality & Customer Service Excellence CRM & Client Database Management Marketing & Promotional Planning

Role & responsibilities Oversee and manage all operational departments including Front Office, Housekeeping, F&B, and Maintenance. Ensure guest satisfaction through consistent service standards and prompt issue resolution. Monitor and control operational costs , budgets, and inventory. Ensure compliance with company policies , health, safety, and hygiene standards. Lead, train, and motivate the property team to achieve performance targets. Coordinate with the corporate office for strategic planning, reporting, and audits. Drive operational efficiency and implement process improvements. Maintain strong relationships with guests, vendors, and stakeholders. Skills & Competencies Excellent leadership and interpersonal skills. Strong understanding of hospitality operations and guest service standards. Financial acumen with the ability to analyze operational data. Problem-solving, decision-making, and team management abilities. Hands-on, proactive, and results-oriented approach. Qualification & Experience Diploma or Bachelors degree in Hospitality Management (mandatory). Minimum 8–10 years of experience in the hospitality industry , with at least 3 years in a managerial or operational leadership role . Proven track record of performance with reputed hotel brands .

Role & responsibilities Handle guest inquiries and bookings via phone, email, and online platforms. Maintain updated knowledge of room inventory, rates, promotions, and packages . Ensure accurate entry of reservation details in the system. Provide prompt, courteous, and professional responses to all customer queries. Coordinate with the Front Office and Sales teams for room availability and special requests. Upsell room categories and packages to maximize revenue opportunities. Handle amendments, cancellations, and payment follow-ups efficiently. Maintain records and prepare daily reservation reports . Ensure adherence to customer service standards and company policies. Skills & Competencies Excellent communication and interpersonal skills . Strong telephone etiquette and customer service orientation . Good organizational and multitasking abilities . Proficiency in MS Office . Positive attitude, patience, and problem-solving ability. Qualification & Experience Graduate in any discipline (Hospitality background preferred). 25 years of experience in a reservations, call center, or front office role within the hospitality industry. Local candidates from Lonavala or nearby areas are preferred .

Role & responsibilities Handle day-to-day accounting entries including sales, purchases, payments, receipts, and journal vouchers. Maintain books of accounts in Tally / ERP and ensure proper documentation. Assist in bank reconciliation , vendor reconciliation, and inter-branch reconciliations. Prepare and maintain petty cash statements and support monthly closing activities. Ensure timely and accurate invoice processing and vendor payments . Support in preparation of GST, TDS, and other statutory filings . Coordinate with auditors and provide necessary data during audits. Maintain records and assist in the preparation of MIS reports as required by management. Skills & Competencies Strong understanding of basic accounting principles. Accuracy and attention to detail. Good communication and organizational skills. Ability to meet deadlines and manage multiple tasks. Proficiency in Tally / ERP software and MS Office (especially Excel) . Qualification & Experience Bachelors degree in Commerce (B.Com) or equivalent; additional certification in accounting or finance preferred. 2–5 years of experience in accounting, preferably in the hospitality or service industry . Working knowledge of Tally / ERP systems and MS Excel is essential.

Role & responsibilities Lead and manage the Finance and Accounts team across all business units. Oversee financial planning, budgeting, and forecasting processes. Ensure timely finalization of accounts and statutory compliance (Income Tax, GST, ROC, etc.). Supervise cash flow management , fund utilization, and working capital requirements. Develop and implement financial policies, systems, and controls to ensure operational efficiency. Review and present monthly MIS reports , P&L, and financial performance analysis to management. Coordinate with auditors, banks, and external consultants for audits, funding, and statutory matters. Support the management in strategic financial decision-making and business expansion plans . Drive cost control initiatives and optimize financial performance across departments. Skills & Competencies Strong leadership and team management skills. Excellent analytical and problem-solving abilities. In-depth knowledge of accounting standards, taxation laws, and financial regulations . Proficiency in ERP/accounting software and MS Excel . High level of integrity, accuracy, and attention to detail. Qualification & Experience Chartered Accountant (CA) mandatory. Minimum 10 years of post-qualification experience in Finance, Accounts, and related functions. Proven experience in leading and managing a finance team at a senior level, preferably in the hospitality or service industry .

Role & responsibilities Manage corporate, travel trade, MICE, and OTA sales for the Pune region. Achieve assigned sales targets , ensuring consistent revenue growth. Build and maintain strong relationships with corporate companies, travel agencies, event planners , and channel partners. Conduct regular sales calls, client visits, promotions , and follow-up to secure bookings. Prepare weekly and monthly sales reports , forecasts, and business development plans. Identify new business opportunities within the Pune and Maharashtra market . Coordinate with hotel teams to ensure a smooth guest experience and proper execution of bookings. Participate in trade fairs, sales events, and networking forums to promote the Aveda Hotels brand. Ensure compliance with company policies, service standards, and branding guidelines. Skills & Competencies: Solid background in hospitality sales (mandatory) Excellent communication, negotiation, and client-handling skills Strong network in the Pune corporate and travel market Target-oriented, disciplined, and proactive approach Proficiency in MS Office and CRM tools (if applicable) Qualifications: Bachelors degree / Diploma in Hospitality, Business, Marketing, or related field Proven track record in hotel sales roles in the Pune region

Role & responsibilities Handle corporate, OTA, MICE, and travel trade sales for Aveda Hotels. Achieve monthly and quarterly sales targets and contribute to revenue generation. Build and maintain strong relationships with corporate clients, travel agents, and partners . Conduct sales calls, client meetings, property promotions , and follow up for conversions. Prepare and track sales reports, forecasts, and business pipelines . Work closely with the operations and reservations team to ensure seamless guest experience . Identify new business opportunities and markets to increase revenue. Represent the brand at trade shows, exhibitions, and networking events . Ensure adherence to company policies and brand standards in all communications. Skills & Competencies: Strong hospitality sales background (mandatory) Excellent communication and negotiation skills Ability to maintain and grow key client relationships Good knowledge of local Mumbai market , travel agents, and corporate clients Target-driven, disciplined, and proactive in sales activities Proficiency in MS Office and CRM tools (if applicable) Qualifications: Bachelors degree / Diploma in Hospitality, Business, Marketing, or related field Proven track record in hotel sales roles