Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Sales Manager Responsibilities: Achieve sales targets and complete all related objectives as outlined by Management. Develop and implement strategic sales plans with approval from the Director of Sales, fostering strong client relationships within the designated region or segment. Identify and understand client needs through calls, meetings, and visits, ensuring effective lead conversion into confirmed business. Prepare and present customized quotations, draft and dispatch contracts, and ensure timely follow-ups to close deals. Conduct hotel site inspections for potential clients and manage reservations for guest rooms, banquets, and event spaces. Coordinate and communicate with internal departments by sharing work orders and ensuring seamless execution of client requirements. Maintain accurate and updated client records, providing feedback and insights to management. Propose alternate properties within the hotel group when suitable, and share market and competitor insights. Monitor competitor offerings, promotions, and market trends, updating senior leadership regularly. Guide, motivate, and support the sales team to achieve collective performance goals. Collaborate closely with operations and banquet departments to deliver service excellence. Contribute to marketing strategies, budgeting, and promotional initiatives to boost visibility and revenue. Plan and execute client engagement activities, networking events, and analyze source markets for new business opportunities. Perform additional duties and special assignments as directed, demonstrating flexibility and commitment. Key Skills: Sales Strategy & Business Development Revenue Generation & Target Achievement Client Acquisition & Relationship Management Contract Negotiation & Deal Closure Banquet & Event Sales Management Market Research & Competitor Analysis Quotation & Proposal Drafting Cross-functional Team Coordination Communication & Presentation Skills Leadership & Team Motivation Hospitality & Customer Service Excellence CRM & Client Database Management Marketing & Promotional Planning
We are looking for a Reservations Associate to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities: Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain up-to-date records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are met. Manage amendments, cancellations, and group booking requests. Maintain high levels of guest satisfaction through prompt and courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements: Hotel Management education is mandatory . Prior experience in Reservations / Call Center within the hospitality industry. Proficiency in IDS , Opera , and eZee software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Must be Mumbai-based .
We are looking for a Reservations Call Center Executive with a Hotel Management background to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities: Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain up-to-date records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are met. Manage amendments, cancellations, and group booking requests. Maintain high levels of guest satisfaction through prompt and courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements: Hotel Management education is mandatory . Prior experience in Reservations / Call Center within the hospitality industry. Proficiency in IDS , Opera , and eZee software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Must be Mumbai-based .
We are looking for a Reservations Associate with a Hotel Management background to manage guest inquiries, process bookings, and support our reservation operations. The ideal candidate should have hands-on experience with hotel PMS systems, excellent communication skills, and a customer-first mindset. Key Responsibilities: Handle inbound and outbound reservation calls, emails, and online inquiries. Accurately input bookings into the PMS and maintain up-to-date records. Provide guests with information on availability, pricing, promotions, and hotel services. Coordinate with hotel teams to ensure special requests and arrangements are met. Manage amendments, cancellations, and group booking requests. Maintain high levels of guest satisfaction through prompt and courteous service. Follow company SOPs to ensure accuracy and consistency in reservation handling. Requirements: Prior experience in Reservations / Call Center within the hospitality industry. Proficiency in PMS software. Excellent verbal and written communication skills. Strong multitasking and problem-solving abilities. Must be Mumbai-based.
Assistant Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Assistant Sales Manager Responsibilities: Support the Sales Manager/Director of Sales in achieving sales targets and related objectives. Assist in executing sales plans and building strong client relationships within assigned regions or segments. Engage with potential clients through calls, meetings, and visits to generate leads and convert them into confirmed business. Prepare quotations, draft contracts, and ensure timely follow-ups for deal closure. Assist in conducting hotel site inspections for potential clients and coordinate reservations for guest rooms, banquets, and event spaces. Coordinate with internal departments to ensure smooth execution of client requirements. Maintain updated client records and share feedback/market insights with the sales leadership. Track competitor offerings, promotions, and market movements, reporting updates to the Sales Manager. Collaborate with operations and banquet teams to ensure client satisfaction and service excellence. Contribute to marketing activities, proposals, and promotional initiatives as required. Assist in planning client engagement activities and support in identifying new business opportunities. Carry out additional responsibilities and special assignments as directed by management. Key Skills: Sales Support & Lead Generation Client Acquisition & Relationship Management Quotation & Proposal Preparation Banquet & Event Sales Coordination Market Research & Competitor Tracking Revenue Support & Follow-ups Cross-functional Team Coordination Communication & Presentation Skills Hospitality & Customer Service Excellence CRM & Client Database Management Negotiation & Deal Support Marketing & Promotional Assistance
The ideal candidate should have hands-on experience in supporting end-to-end hiring processes, knowledge of recruitment platforms like Naukri and LinkedIn , and the ability to coordinate effectively between candidates and hiring managers. This role suits someone detail-oriented, proactive, and eager to grow in the hospitality HR domain. Key Responsibilities: Assist in the end-to-end recruitment process for hospitality positions. Source, screen, and maintain candidate databases using various Job portals, and other channels. Coordinate interview schedules and follow-ups with candidates and hiring managers. Support offer roll-outs and onboarding processes. Maintain recruitment MIS, trackers, and reports. Assist in building and maintaining a talent pipeline. Stay updated on hospitality hiring trends and assist in implementing best practices. Provide administrative support to the HR recruitment team as needed. Requirements: Bachelors degree or diploma in HR / Hotel Management. Experience in hospitality recruitment (internship or 1–2 years preferred). Familiarity with various recruitment tools. Good communication and interpersonal skills. Strong organizational skills with attention to detail. Ability to multitask in a fast-paced environment. Mumbai-based candidates preferred. Key Skills: Hospitality Recruitment Support Talent Sourcing & Screening Interview Coordination Candidate Relationship Management Recruitment MIS & Reporting Time Management & Multitasking Administrative Support
Assistant Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Assistant Sales Manager Responsibilities: Support the Sales Manager/Director of Sales in achieving sales targets and related objectives. Assist in executing sales plans and building strong client relationships within assigned regions or segments. Engage with potential clients through calls, meetings, and visits to generate leads and convert them into confirmed business. Prepare quotations, draft contracts, and ensure timely follow-ups for deal closure. Assist in conducting hotel site inspections for potential clients and coordinate reservations for guest rooms, banquets, and event spaces. Coordinate with internal departments to ensure smooth execution of client requirements. Maintain updated client records and share feedback/market insights with the sales leadership. Track competitor offerings, promotions, and market movements, reporting updates to the Sales Manager. Collaborate with operations and banquet teams to ensure client satisfaction and service excellence. Contribute to marketing activities, proposals, and promotional initiatives as required. Assist in planning client engagement activities and support in identifying new business opportunities. Carry out additional responsibilities and special assignments as directed by management. Key Skills: Sales Support & Lead Generation Client Acquisition & Relationship Management Quotation & Proposal Preparation Banquet & Event Sales Coordination Market Research & Competitor Tracking Revenue Support & Follow-ups Cross-functional Team Coordination Communication & Presentation Skills Hospitality & Customer Service Excellence CRM & Client Database Management Negotiation & Deal Support Marketing & Promotional Assistance
HR Recruitment Professional Hospitality IBFW Hospitality Pvt. Ltd. Mumbai, Maharashtra, India (On-site) Role Overview: We are seeking an experienced HR Recruitment Professional with a strong background in hospitality recruitment . The ideal candidate will have a minimum of 3 years experience in end-to-end hiring for hotels and corporate positions, with proven expertise in talent acquisition across multiple functions in the hospitality industry. Key Responsibilities: Manage end-to-end recruitment for hotel and corporate roles across all levels. Source, screen, and shortlist candidates through job portals (Naukri, LinkedIn, Indeed, etc.), references, and industry networks. Coordinate and manage interview schedules, feedback, and closures. Handle offer roll-outs, salary negotiations, and onboarding formalities. Maintain recruitment trackers, MIS, and ensure timely reporting. Build and sustain a talent pipeline for critical hospitality positions. Partner with HODs and management to understand manpower requirements and deliver within timelines. Requirements: Graduate/Post-Graduate in HR / Hotel Management . Minimum 3 years of experience in hospitality recruitment (Hotel Industry background is mandatory). Strong knowledge of recruitment tools and platforms. Excellent communication, coordination, and stakeholder management skills. Proven experience in hiring across all hotel departments (Operations, F&B, Sales, Finance, HR, etc.) as well as corporate roles. Based in Mumbai or willing to relocate. Key Skills: Hospitality Recruitment (Hotels & Corporate) End-to-End Hiring Management Talent Sourcing & Networking Stakeholder & Candidate Management Recruitment MIS & Reporting Negotiation & Onboarding
Sales Manager IBFW Hospitality Private Limited Mumbai, Maharashtra, India (On-site) Location: Vile Parle Mumbai Designation: Sales Manager Responsibilities: Achieve sales targets and complete all related objectives as outlined by Management. Develop and implement strategic sales plans with approval from the Director of Sales, fostering strong client relationships within the designated region or segment. Identify and understand client needs through calls, meetings, and visits, ensuring effective lead conversion into confirmed business. Prepare and present customized quotations, draft and dispatch contracts, and ensure timely follow-ups to close deals. Conduct hotel site inspections for potential clients and manage reservations for guest rooms, banquets, and event spaces. Coordinate and communicate with internal departments by sharing work orders and ensuring seamless execution of client requirements. Maintain accurate and updated client records, providing feedback and insights to management. Propose alternate properties within the hotel group when suitable, and share market and competitor insights. Monitor competitor offerings, promotions, and market trends, updating senior leadership regularly. Guide, motivate, and support the sales team to achieve collective performance goals. Collaborate closely with operations and banquet departments to deliver service excellence. Contribute to marketing strategies, budgeting, and promotional initiatives to boost visibility and revenue. Plan and execute client engagement activities, networking events, and analyze source markets for new business opportunities. Perform additional duties and special assignments as directed, demonstrating flexibility and commitment. Key Skills: Sales Strategy & Business Development Revenue Generation & Target Achievement Client Acquisition & Relationship Management Contract Negotiation & Deal Closure Banquet & Event Sales Management Market Research & Competitor Analysis Quotation & Proposal Drafting Cross-functional Team Coordination Communication & Presentation Skills Leadership & Team Motivation Hospitality & Customer Service Excellence CRM & Client Database Management Marketing & Promotional Planning
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