Assist the Reservation Manager in managing daily operations of the reservations department.Handle guest inquiries and bookings via phone, email, and online platforms.Ensure accurate entry of reservation details in the system.Monitor room availability and manage overbooking situations.Manage room inventory and coordinate with the Front Office to ensure seamless guest experiencesResolve any reservation-related issues or guest complaints promptly and professionallyCoordinate with other departments (e.g., front desk, housekeeping) to ensure guest requests and needs are met.Provide training and support to reservation agents as needed.Address and resolve customer complaints or issues in a timely and professional manner.Analyse reservation trends and generate reports for management.Maintain a high level of customer service at all times.Ensure compliance with brand standards and procedures in all reservation activities.