Oversee and manage all operational departments including Front Office, Housekeeping, F&B, and Maintenance.
Ensure
guest satisfaction
through consistent service standards and prompt issue resolution.
Monitor and control
operational costs
, budgets, and inventory.
Ensure
compliance with company policies
, health, safety, and hygiene standards.
Lead, train, and motivate the property team to achieve performance targets.
Coordinate with the corporate office for strategic planning, reporting, and audits.
Drive
operational efficiency
and implement process improvements.
Maintain strong relationships with guests, vendors, and stakeholders.

Skills & Competencies

Excellent leadership and interpersonal skills.
Strong understanding of hospitality operations and guest service standards.
Financial acumen with the ability to analyze operational data.
Problem-solving, decision-making, and team management abilities.
Hands-on, proactive, and results-oriented approach.

Qualification & Experience

Diploma or Bachelors degree in Hospitality Management
(mandatory).
Minimum
8–10 years of experience
in the
hospitality industry
, with at least
3 years in a managerial or operational leadership role
.
Proven track record
of performance with
reputed hotel brands
.

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