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Reservation Team Leader

Reservation Team Leader

Naukri Hospitality Jobs

4 - 6 years

|

2 - 6 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

customer service ticketing amadeus hospitality reservation front desk corporate travel management front office operations international ticketing guest handling tourism air ticketing guest relations galileo iata front office hotel booking

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Reservation Team Leader to join our team in the Hospitality industry. The ideal candidate will have a strong background in managing teams and leading reservations operations.

Roles and Responsibility

Manage and supervise a team of reservation professionals to ensure excellent customer service.
Coordinate with various departments to resolve customer complaints and issues.
Develop and implement strategies to improve customer satisfaction and loyalty.
Analyze and report on key performance indicators to identify areas for improvement.
Train and mentor new team members to enhance their skills and knowledge.
Collaborate with other leaders to achieve business objectives.

Job Requirements

Proven experience in team leadership and management, preferably in the hospitality industry.
Strong knowledge of reservations operations and customer service principles.
Excellent communication and interpersonal skills to work effectively with diverse teams.
Ability to analyze data and make informed decisions to drive business growth.
Strong problem-solving skills to handle complex customer complaints and issues.
Experience with CRM software and technology to manage reservations and customer interactions.

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