We are looking for a skilled professional with 5 to 10 years of experience to join our team as an Assistant Manager - Reservations at Fairmont Mumbai and Roswyn A Morgan's Originals Hotel. The ideal candidate will have a strong background in reservations and excellent customer service skills.

Roles and Responsibility

Manage and oversee the reservations process to ensure high-quality service.
Develop and implement effective strategies to improve customer satisfaction and loyalty.
Collaborate with other departments to achieve business objectives.
Analyze and resolve complex customer complaints professionally and courteously.
Train and guide junior staff members to enhance their skills and knowledge.
Monitor and report on key performance indicators to optimize operations.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Assistant Manager - Reservations