Relationship Manager

Company Description

Hoora is India’s leading Vehicle 360 Solution Company, revolutionizing mobility care with a comprehensive, technology-driven platform. Originating as a doorstep car wash service, it has grown into a full-stack ecosystem used by over 100,000 customers, 400+ last-mile professionals, across 85+ cities. Through its app, customers can access doorstep car and bike services, purchase high-performance car care products, manage insurance, track FASTag and challans, and more. Hoora’s innovative approach includes hyperlocal doorstep services, eco-friendly practices, and clear pricing, creating a seamless and reliable customer experience. The company’s vision is to become India’s leading provider of comprehensive mobility care solutions while empowering partners and ensuring customer satisfaction.

Position: Relationship Manager Head

Experience: 2–4 Years

Compensation: ₹6–7 LPA + High-Performance Incentives

Industry Fit: Banking RM Head/ After-Sales Team Handling / Ex-Entrepreneur / COO-Level Exposure

Location: Nagpur

Role Summary

We are seeking a strategic and customer-focused Relationship Manager Head to lead our client relationship portfolio, strengthen customer retention, resolve escalations, and drive sustainable business growth. The ideal candidate is a self-starter with strong leadership abilities and proven experience in managing customer-facing teams.

Key Responsibilities

🔹 Lead, coach, and manage the Relationship Manager (RM) team to ensure exceptional service delivery.

🔹 Build and maintain long-term, trust-based client relationships.

🔹 Ensure high customer retention through proactive engagement and service excellence.

🔹 Handle and resolve complex client escalations promptly and professionally.

🔹 Identify revenue growth opportunities through upselling, cross-selling, and client education.

🔹 Track team performance, service SLAs, and customer satisfaction metrics.

🔹 Create and implement strategies to enhance client experience and process efficiency.

🔹 Collaborate closely with internal teams to ensure end-to-end customer satisfaction.

🔹 Prepare performance reports and share insights to support strategic decisions.

Required Skills & Attributes

🔹 Strong leadership and stakeholder management skills.

🔹 Excellent communication, negotiation, and problem-solving abilities.

🔹 Customer-centric mindset with the ability to manage high-pressure situations.

🔹 Business acumen to identify growth opportunities and improve retention.

🔹 High accountability, maturity, and a solution-oriented approach.

Ideal Candidate Background

▶️ Candidates from the following profiles are preferred:

🔹 Banking Relationship Managers (RM)

🔹 Team Leads handling After-Sales or Customer Success Teams

🔹 Former Entrepreneurs

🔹 COO-level or similar leadership exposure in customer-focused functions

Share your CV at: saloniukey16@gmail.com

💬 Interested candidates can comment or DM!