Regional Service Manager

5 - 10 years

9 - 13 Lacs

kolkata

Posted:1 month ago| Platform: Naukri logo

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Skills Required

field service technical supply chain order management tat install base customer service service contracts training sales customer support technical support escalation management customer satisfaction service delivery compliance servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will have the opportunity to:
  • Lead, coach, and develop Field Service Engineers across the South region to deliver superior service experience to customers.
  • Drive KPIs including response time, install base uptime, TAT, and service contract execution.
  • Plan and optimize workforce capacity, resource allocation, and scheduling to ensure coverage and service continuity.
  • Ensure compliance with Beckman Coulter Life Sciences quality, safety, and service standards.
  • Collaborate cross-functionally with Sales, Technical Support, and Supply Chain to enhance service delivery and customer outcomes.
The essential requirements of the job include
  • Bachelor s degree in engineering or related technical discipline.
  • 5+ years of technical field service experience in Life Sciences / Diagnostics / Healthcare equipment, including people leadership OR demonstrated readiness for first-line manager role.
  • Proven ability to manage a field workforce with responsibility for territory planning, escalation management, and customer satisfaction metrics.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
  • Ability to travel - list specifics 40-50% travel, overnight, within territory or locations
  • Must have a valid driver s license with an acceptable driving record
It would be a plus if you also possess previous experience in:
  • Experience managing FSE teams in medical devices or life sciences instrumentation.
  • Exposure to DBS or other continuous improvement methodologies.

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Radiometer Medical

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