Regional Service Manager

Role & responsibilities

The Regional Service Manager is responsible for leading end-to-end service operations within the region, driving customer satisfaction, profitable service growth, dealer performance, and operational excellence. The role ensures strong after-sales service delivery, cost control, compliance, and cross-functional alignment while strengthening the service brand and customer relationships.

Key Responsibilities

• Drive regional service operations and monitor operational & financial KPIs
  
• Ensure CRM data accuracy, compliance, and service process adherence
  
• Manage direct customers and key service accounts; act as SPOC for escalations
  
• Improve customer satisfaction
  
• Lead dealer onboarding, audits, technical support, and performance management
  
• Oversee administration including revenue, receivables, expenses, and bad debt control
  
• Manage warranty operations with a strong focus on cost optimization
  
• Drive service revenue through contract conversions, rentals, spares, accessories, and service campaigns
  
• Ensure effective manpower planning and optimal resource utilization
  
• Manage service and rental contracts including PMs, invoicing, payment realization, and cost control
  
• Collaborate cross-functionally to resolve operational issues and drive regional objectives
  
• Ensure adherence to HR, finance, and service policies

Preferred candidate profile

• Education:

  B.Tech / Diploma (Mechanical, Electrical, or Electronics)

• Experience:

  712 years with exposure to Service and/or Sales operations
• Proven experience in managing regional teams (direct & indirect)