Regional Service Manager

Role Overview: As a Regional Service Manager, you will be responsible for overseeing and managing service operations within a specific region. Your role will focus on ensuring efficient execution of service activities to meet customer needs and drive regional revenue targets. You will coordinate with service teams, optimize resource allocation, and implement strategies to enhance service delivery, contributing to the company's financial and operational goals. Key Responsibilities: - Ensure smooth execution of service tasks across the region by coordinating with service engineers and support staff. - Manage the allocation of service engineers and tools to ensure optimal resource utilization. - Track and analyze service performance metrics, implementing improvements as necessary. - Ensure all service operations comply with company policies, industry standards, and safety regulations. - Build and maintain strong relationships with key accounts, serving as the primary point of contact. - Develop and implement tailored service plans for key accounts to meet their specific needs. - Oversee the negotiation, renewal, and execution of service contracts for key accounts. - Regularly assess and enhance customer satisfaction through feedback and surveys. - Develop strategies to meet and exceed regional service revenue targets. - Collaborate with sales and finance teams to establish competitive and profitable pricing for services. - Identify opportunities for additional revenue generation through upselling, cross-selling, and new service offerings. - Monitor and report on service revenue performance, providing insights for improvement. - Develop and oversee preventive maintenance schedules for customer equipment. - Utilize Information and Communication Technology (ICT) systems to support service operations and maintenance tasks. - Monitor service deliveries" timeliness to ensure completion within agreed timelines. - Maintain accurate records of all service and maintenance activities using ICT systems for tracking and reporting. - Lead the response to equipment breakdowns, ensuring quick and efficient resolution to minimize downtime. - Provide technical guidance to service engineers in diagnosing and resolving complex issues. - Drive initiatives to increase the first-time fix rate, reducing follow-up visits. - Keep customers informed of issue status and resolution, ensuring transparency and satisfaction. Qualification Required: - MBA in Sales & Marketing - B.E in Electronics/Instrumentation Experience: - 15+ years of experience,