The Territory Customer Support Engineer - Jodhpur for Beckman Coulter Diagnostics is responsible for Installing and maintaining instruments and systems in a laboratory environment, delivers basic operational training at installation, provide effective product and customer support. Ensures Preventive Maintenance planning (PM) & Modification (MOD s) planning are performed in timely manner, seeks timely support for difficult product issues avoiding unnecessary down time, performs timely reporting of his activities, maintains excellent customer relationship, specifically with his/her directly assigned accounts. Adheres to field service policies procedures and standards, maintain recommended spare parts for his product range, ensures appropriate spare parts stock, travelling within the territory. Available to travel in short notice.

This position is part of the Service Team-North India located in Gurgaon and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team-North India and will report to the State Service Manager responsible for managing service professional handling the area of NCR. If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization read on.

In this role, you will have the opportunity to:

Grow along with a leading IVD segment organization
Provide on-site support for our instruments which will lead to advancing healthcare and patient support, provide immediate support to achieve client delight.
Ability to interact with our team of service professionals and other cross function which are very critical for the role.

The essential requirements of the job include:

1. Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)

2. Three + years on any type of basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay) , Should have knowledge of Networking and Interface related issues, also good in MS -office, Teams, Networking.

3. Can logically resolve or troubleshoot in times of crisis and leverage expert help.

It would be a plus if you also possess previous experience in:

Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
Ability to coordinate and collaborate with other functions to achieve client delight.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

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Territory Customer Support Engineer