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Wissenpro It Solutions logo

Real Time Analyst

4 - 9 years

5 - 9 Lacs

bengaluru

Posted:20 hours ago| Platform: Naukri logo

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Skills Required

scheduling capacity planning workforce management planning wfm verint genesys aspect forecasting avaya cms real time analysis iex rta avaya

Work Mode

Work from Office

Job Type

Full Time

Job Description

Email your resume to Vyshnavi@wissenpro.com or call/WhatsApp at 77020-08595

Key skills and knowledge:

  • Good knowledge of MS Office tools, SQL, PowerBi
  • Excellent communication and interpersonal skills.
  • Proficiency with computers
  • Willingness to work in a 24*7 shift environment
  • Drive for self-learning and knowledge enhancement
  • Exposure to the leave management system
  • Contact Centre Workforce Management experience
  • Extensive experience with WFM software.
  • Experience in IEX and Alvaria WFM tool is required, preferably Alvaria.
  • Team handling experience shall be an added advantage.
  • Ability to simplify complex operations into repeatable processes
  • Comfortable in fast-paced environment
  • Ability to make decisions in time sensitive ambiguous situations
  • Ability to multitask and manage multiple projects simultaneously.
  • Strong problem-solving skills and adaptability to changing priorities.

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