1023 Quality Monitoring Jobs - Page 18

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. What's Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you won't want to miss! Interested Candidates share resume on: 7042379178

Requirements:- Must have knowledge of Auditing Calls. Must know about 7QC tools Must be working as Quality Analyst for atleast 1 Year. Hiring for Malayalam and English Language 6 days working and 1 rotational off Shift timings: 10 AM to 7PM. Office Address:- Sector 44, Gurugram.

Credit Portfolio Oversight: Assume responsibility for the continuous monitoring and management of Cleantech Division's diverse credit portfolio. Implement a systematic approach to assess the overall health and performance of individual exposures within the portfolio. Undertake in-depth and ongoing analyses of business performance, meticulously comparing actual outcomes against initial projections. Engage with business/client teams to address discrepancies, formulate corrective action plans, and enhance overall performance. Stakeholder Engagement: Establish and maintain robust channels of communication with clients and strategic partners. Serve as a bridge between the credit team and client teams to facilitate the seamless flow of information, promptly address concerns, and foster collaboration. Reporting and Analysis: Generate regular and comprehensive reports that provide a detailed view of portfolio performance, risk profiles, and emerging trends. Offer incisive and data-driven insights to senior management, enabling informed decision-making based on the analysis of portfolio data. Uphold rigorous standards of record management to support transparency, accountability, and audit readiness. Maintain a vigilant eye for opportunities to enhance the efficiency and effectiveness of credit monitoring processes. Actively participate in the development and implementation of industry-leading best practices for credit monitoring within the organization. Cross-Functional Collaboration: Foster collaborative relationships with various internal functions, including Risk, Legal, and Operations, to holistically address portfolio-related challenges and opportunities. Promote synergy among different departments to maximize the overall effectiveness of credit monitoring efforts. Risk Management: Proactively identify, evaluate, and categorize risks associated with the credit portfolio, encompassing financial, operational, and market-related dimensions. Collaborate closely with the credit team to devise and implement comprehensive risk mitigation strategies tailored to specific industries. Maintain rigorous adherence to the Credit Monitoring Policy and its associated procedures, ensuring that monitoring protocols remain aligned with the policy's stipulations. Take a proactive role in refining and evolving monitoring procedures to adapt to changing industry dynamics. Qualifications & Experience Minimum Degree: CA / MBA Minimum Years/type ofexperience: 8-10 Years of experience Location-Delhi,Mumbai,Pune,Bengaluru,Hyderabad,Chennai

We are actively seeking a highly analytical and detail-oriented Quality Analyst to join our client's team through Acme Services . This pivotal role is responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and contributing to enhanced performance and customer satisfaction. The ideal candidate will possess strong analytical, communication, and problem-solving skills, with proficiency in data tools and a commitment to maintaining confidentiality. Key Responsibilities Quality Monitoring & Assessment : Monitor, analyze, and assess the quality of inbound and/or outbound calls/consultations conducted by service providers, ensuring adherence to quality standards and best practices. Performance Reporting : Prepare and present comprehensive statistical data for management to effectively identify issues in performance and highlight trends. Training Gap Identification : Proactively identify and rectify training gaps , collaborating closely with managers to jointly address and resolve performance issues. Process Improvement : Offer actionable solutions and suggestions for process improvement to the leadership team, contributing to operational efficiency and service excellence. Travel for Training : Travelling will be required for training purposes , both for personal development and to deliver training to others. Confidentiality : Strictly maintain confidentiality regarding performances and results , ensuring data privacy and trust within the team. Skills Strong ability to monitor, analyze, and assess call/consultation quality . Proficiency in preparing and presenting statistical data for management . Skilled at identifying and rectifying training gaps . Adept at offering solutions and suggestions for process improvement . Excellent communication, listening, and observation skills . Strong problem-solving skills . Good knowledge and experience of working with Excel and Google Forms . Analytical bent of mind . Focused and Target Oriented . Commitment to maintaining confidentiality regarding performances and results . Qualifications Any Bachelor's degree or Postgraduate degree . Prior experience in a quality assurance, call center, or customer service environment is preferred. Proven ability to work with data analysis tools.

Key Responsibilities: Graduate with minimum 2 years experience of Contact Center. Atleast 2 years experience in call quality function. Excellent spoken and written communication skills for English. Must have experience into Call Monitoring & Call Monitoring Exposure to Six Sigma techniques along with one completed project would be added advantage Exposure to MS Power point, Visio, Micro Strategy would be an added advantage Perform root cause analysis (RCA) to identify underlying issues and recommend corrective actions. Collaborate with the operations team to ensure adherence to quality standards and client requirements. Monitor key performance indicators (KPIs) and provide insights to optimize processes and minimize errors. Prepare detailed reports on quality performance and communicate findings to the management team effectively. Shift Timings: US Shifts, 5days Working, Both Side Cab Facility to Hiring Zones Interview Mode: Face to Face Interview Looking for Immediate Joiners Interested Candidates Can Share resume on bhawana.sharma@rsystems.com or can call at 8595575733. Regards, Bhawana

Roles and Responsibilities Dear Candidates, Greetings From VJR DEVELOPERS The candidate should have a minimum of 3 years to 7 Years of experience in QA & QC for civil engineering Construction. The Quality Assurance and Quality Control (QA&QC) Manager oversees the facility's strategies, objectives, and operational status to ensure high-quality processes and products . Read blueprints and specifications. Monitor operations to ensure that they meet production standards. Recommend adjustments to the assembly or production process. Inspect, test, or measure materials. Measure products with calipers, gauges, or micrometers. Operate electronic inspection equipment and software. Desired Candidate Profile Perks and Benefits

Job Title: Sr. Manager - Customer Experience (International BPO) Location: Mumbai, Maharashtra, India (Work From Office) Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Qualifications: Our most successful candidates have: - Creativity, proactivity, and have a bias for action - Experience with marketing, organizational development, psychology, or customer experience - Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

Responsibilities: * Conduct quality inspections & audits * Ensure compliance with quality standards * Manage raw material inspections * Oversee quality control processes * Monitor product quality throughout production cycle

Veranda Race Solutions Pvt Ltd is looking for Banking Mentor to join our dynamic team and embark on a rewarding career journey Provide guidance and support to banking trainees and staff. Share knowledge and best practices in banking operations and services. Conduct training sessions and workshops on banking topics. Monitor and evaluate the performance of trainees. Offer constructive feedback and development plans. Stay updated on banking industry trends and regulations. Foster a positive and supportive learning environment.

Customer Experience Analyst/Quality Analyst ( International Voice Process) The Customer Experience Analyst conducts transaction monitoring of frontline agents' calls, emails, chat and does root cause analysis to help operations in driving the consistency of quality assurance and excellent customer experience needed to maintain client confidence and loyalty. He or she also helps the Customer Experience Team Lead/Manager in business presentations, WBRs and CE onboarding activities. Job Responsibilities - 1. Monitor and audit calls/transactions by Customer Service Representatives based on internal quality assurance and/or external customers to provide an excellent experience. 2. Provide feedback and coaching to the Team members aligned through one to ones, sessions and other coaching techniques. 3. Create and update daily reports on internal errors that arise within the account. 4. Conduct the review and analysis of data or variables that affect the customer experience, establishing areas of opportunity and/or strengths 5. Actively participate in calibrations to ensure alignment between the business 6. Be calibrated on process requirements by being a part of the internal calibration process and by completing monthly requirements of taking calls/chats. Desired Skills: 1) Bachelor's degree in any field. 2) Proficiency with Google Tools / MS Office applications (i.e. MS Word, Excel, PowerPoint, Google sheets etc.) 3) Excellent verbal and written communication and active listening skills 4) Should have minimum 1 year experience as a Quality analyst in International voice process.

Skill required: Supply Chain - Warranty Management Designation: Quality Auditing Associate Qualifications: BE Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. What are we looking for BE mechanical or automobile resource with good automobile knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BE

Role & responsibilities PRA India Private Limited is hiring for National Highway Project at Jharkhand Location. Candidate having relevant experience in National Highway construction projects should only apply. Immediate Joinee Preferred. Conducting day to day lab test & reporting to Client. Responsible for Quality Planning, Assurance and Quality Improvement Preparing the Manufacturing quality Plan, Inspection and Test Plan and getting the same approved. Interaction with Client regarding QA procedure approvals and Implementation, material sections/Testing and approval. Maintain daily record of all activities being carried at site. Soil,Steel,Material tests for the constructions of various layers. Inspection of field activities as per approved inspection plans, obtaining clearance from clients and making reports. Preferred candidate profile Experience in Metro Building, Station Building construction Project is must Must have relevant experience in all Construction related Tastings including steel, soil, cement etc. DIMPLE SONI TEAM HR naukri@praproject.com 7999701756

Responsibilities: * Collaborate with cross-functional teams on product development * Ensure compliance with regulatory standards * Conduct regular audits and inspections * Lead quality improvement initiatives Provident fund Annual bonus Health insurance

Job Description Section: Job Title: Call Quality Analyst Location: Gurgaon, India Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis Kindly share your resume at amulyavaish@paisabazaar.com

Sample Inspection reports, experience in handling Instruments like vernier, Inspection of Fabrication Parts, Measurement Gauges, quality policies,Conduct tests as per SOP to verify the quality of finished products, Establish quality procedures Required Candidate profile Should have 3-4 years of experience working in QC, Should have basic knowledge of MS Office, Perks and benefits Permanent, Bonus, Paid Leaves Medical Insurance

As a Construction Supervisor, your primary responsibility will be supervising and coordinating construction workers and subcontractors to ensure they have the necessary resources and are working effectively. You will be required to oversee that the work is completed according to plans and specifications, monitoring quality, accuracy, and compliance with project requirements. Implementing and enforcing safety regulations and procedures will be crucial to prioritize safety on the construction site and ensure all personnel follow safety protocols. In addition to managing materials and equipment on-site, you will maintain communication with project managers and clients by providing progress updates, addressing issues, and ensuring smooth project execution. Documenting progress, preparing reports, and problem-solving by identifying and resolving issues that may arise on-site will be essential aspects of your role. You will also assist with the training and development of staff, ensuring new employees are competent in their roles. Adhering to budgets and timelines is imperative to ensure project completion on time and within budget. You will be responsible for conducting inspections and audits to maintain quality standards and compliance with safety regulations. This full-time position requires day shift, morning shift, and weekend availability with a willingness to travel up to 75%. The work location is in person, and the application deadline is 25/07/2025. The benefits of this position include health insurance, Provident Fund, and a performance bonus. Ideally, candidates should have at least 2 years of experience in construction supervising. If you are detail-oriented, possess strong communication and problem-solving skills, and thrive in a fast-paced construction environment, this role may be a great fit for you.,

Founded in 2002, Global Schools Group is a Singapore-headquartered, community-oriented education institution with a mission to cultivate and nurture young minds into future global leaders. The foundation has expanded to 64 campuses in 11 countries over the last two decades, with seven international schools located across Southeast Asia, the Middle East, and Europe. Global Schools Group (GSG) is recognized as an education pioneer, integrating the best educational approaches from around the world into a unique pedagogy that emphasizes value-based learning. The 64 GSG schools offer world-class education to more than 45,000 students from over 70 nationalities, providing various curricula such as IB, Cambridge, and CBSE. The position of Manager - Sales Trainer is located in Mumbai Malad. The role involves aligning on-boarding, training, and regular assessments of the admission team members across GSG to ensure continuous upskilling on sales skills, communication, CRM, and product knowledge. Responsibilities include working closely with geo-specific teams and GSF leadership to plan training sessions, creating training roadmaps, reviewing training effectiveness, ensuring timely interventions for employee development, introducing quality monitoring, managing databases and training reports, and maintaining networks and relationships with internal and external partners to stay updated on industry trends. Qualifications & Experience: - Graduate and Diploma or degree in training (Preferred but not mandatory) - Significant years of experience in training - Collaborative mindset to enhance team competency for future organizational needs The job entails working 5.5 days onsite.,

As a Site Supervisor, you will be responsible for supervising day-to-day site activities and coordinating with contractors, laborers, and vendors to ensure the successful execution of structural and interior works as per drawings, specifications, and timelines. You will play a crucial role in monitoring the quality of construction materials and workmanship, as well as coordinating with architects, consultants, and project managers for design clarifications. Your duties will also include maintaining site documentation, daily progress reports, and checklists, while ensuring safety and compliance with project standards. Additionally, you will be tasked with tracking and managing materials, equipment, and site logistics to support the efficient operation of the construction site. This is a full-time position requiring a Bachelor's degree in Civil Engineering and a minimum of 4 years of relevant experience in the field. The ideal candidate should have availability for day shifts and be able to work in person at the designated work location. If you are a detail-oriented individual with strong communication and organizational skills, and a passion for ensuring the successful completion of construction projects, we encourage you to apply for this exciting opportunity.,

Job Title: Training and Quality Analyst Location: Taratala , Kolkata Experience: Required 2-5 years Employment Type: Full-time About the Role: We are looking for a dedicated Training and Quality Analyst who will be responsible for evaluating the performance of our team members and ensuring continuous improvement through training and development initiatives. This role is vital for maintaining high service standards and delivering exceptional customer or client satisfaction. Key Responsibilities: Quality Assurance: Monitor and evaluate calls, emails, chats, or operational tasks to ensure quality standards. Identify gaps in performance and provide actionable insights for improvement. Maintain quality audit reports and scorecards. Collaborate with team leaders and managers to implement performance improvement plans. Training & Development: Conduct new hire training, refresher training, and upskilling sessions. Design training modules, SOPs, and e-learning content. Evaluate training effectiveness and adapt methods based on results and feedback. Coordinate with operational teams to ensure learning is aligned with business goals. Reporting & Analysis: Generate quality and training-related reports and dashboards. Track key performance indicators (KPIs) related to quality and training impact. Recommend process improvements based on data trends. Collaboration & Support: Work closely with HR, Operations, and Process Excellence teams. Act as a point of contact for training feedback and quality concerns. Stay updated with product/process changes and ensure timely communication. Key Skills & Competencies: Strong analytical and observation skills Excellent communication and interpersonal skills In-depth knowledge of quality tools and training techniques Ability to manage multiple priorities and meet deadlines Proficiency in MS Office (Excel, PowerPoint, Word); familiarity with LMS/QA tools is a plus Qualifications: Graduate in any discipline (Preferred: Training & Development or Quality-related certifications) Proven experience in a similar role (Quality Analyst / Trainer / QA Trainer) Experience in [industry e.g., fleet management, customer service, logistics] is preferred

To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audits to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate in site-related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & City Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular review of HSE performance in the project and work with site team to Ensure that HSE standards are communicated and followed on site. Conduct regular HSE inspections at the site and circulate the report. Recommend for improvements and provide corrective actions for implementations. Follow-up on timely closure of inspection points. Compile and submit monthly HSE Report at the end of each month to the Project Lead and keep track of all HSE statistical data. Establish and communicate site emergency plan and procedures and carry out Review and update at regular intervals. Maintain & assist the site team for the development of the project HS risk assessment. To establish the level of controls before work commences. Monitor that all visitors to the project have signed the site attendance/visitors register and are escorted at all times unless they have been formally inducted. Ensure any hazard/complaint raised related to HSE is properly investigated and rectified and closed and recorded on the Hazard Report Log. Maintain & monitor the inspection & test plan of all plant & equipment on site. Provide information, technical advice and support to construction teams on HSE related issues. Maintain & disseminate statistical information regarding incidents near misses and injuries to all concerned. Ensure that all incidents that occurred on site are reported in timely manners and provide necessary support to the site team on incident management. Participate on incident investigation with recommended action plan and timely closure to prevent reoccurrence. Maintain all necessary HSE documents as per process & standards. Provide timely & constructive feedback to project lead on competency level of HSE performance of contractors and vendors on site. Conduct and monitor site HSE training is required for all members on site. To ensure that all latest legislation, code of practices, standards and procedures are communicated to all concerned. Assist the site team to review HSE considerations for the selection of contractors, subcontractors, vendors, and suppliers. Facilitate possible HSE escalations to Operations Managers and City Senior Safety Lead before escalation from the client and maintain the client relationship. Ensure that team discipline is maintained at site

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Record To ReportAbility to work well in a teamCommitment to qualityWritten and verbal communicationAbility to manage multiple stakeholdersAbility to meet deadlines In this role you are required to identify and assess complex problems for area of responsibilityYou will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factorsThis will require alignment to strategic direction set by senior management when establishing near-term goalsYour primary interaction will be with senior management at a client and/or within Accenture,involving matters that may require acceptance of an alternate approachSome latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignmentsYou will need to flag risks to clients and Accenture stakeholders and propose action plans where neededYou will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client valueDecisions that you make in this role will have a major day to day impact on area of responsibilityYou will be managing medium - large sized teams and/or work efforts at a client or withinAccentureYou would require transformation mindset and eye for identifying automation/processimprovement opportunities. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

1. Team Supervision & Leadership Supervise daily operations of the call handling team, ensuring productivity and service quality. Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage. Provide ongoing coaching, mentoring, and performance support to all team members. Be the first point of contact for team queries and issue resolution. Maintain a positive, accountable, and collaborative team culture. 2. Call Quality Monitoring & Feedback Audit at least 35 calls per agent daily to ensure compliance with quality and process standards. Monitor live calls regularly to assess call handling quality. Provide constructive feedback and corrective training daily and weekly based on audit outcomes. Maintain audit records and track improvements over time. 3. Training & Development Conduct initial training for new team members and refresher training for existing staff. Organize knowledge-sharing sessions to address common process gaps or updates. Respond to team knowledge gaps proactively through targeted training and coaching. 4. Performance Monitoring & Reporting Track and analyze individual and team performance metrics (KPIs), including attendance, adherence, productivity, and quality. Prepare and share daily, weekly, and monthly performance reports with the Project Manager and leadership. Discuss team performance weekly with the Project Manager . Send advisory or warning emails to team members if required based on underperformance or repeated issues. Conduct monthly performance review meetings with each team member.

Schneider Electric India Pvt. Ltd. is looking for I2P Leader to join our dynamic team and embark on a rewarding career journey Vision: Leaders often have a clear vision or a sense of direction for their group or organization They set goals and objectives and inspire others to work toward a common purpose Decision-Making: Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being They must consider information and input from various sources to make informed choices Communication: Effective communication is a critical leadership skill Leaders must convey their vision, expectations, and goals clearly to their team or followers They also need to be good listeners, open to feedback and ideas Inspiration: Leaders inspire and motivate others to perform at their best They lead by example and set high standards for themselves and their team Problem Solving: Leaders often face challenges and obstacles They must be adept at problem-solving, finding solutions to complex issues, and adapting to changing circumstances

Lead QA deployment in all processes and business units as per plan Lead a team of QA’s/Sr. QA’s QTL, AM and monitor key metrics and SLA’s) Analyze NPS data QA audits activities (SOPS/VSM/FMEA/Quality Frame work etc.) Required Candidate profile Graduate with 10-15 years of relevant exp Should be working as Quality Manager on papers for international voice process Excellent communication skills flexible with US shifts Prefer immediate joiners

Roles and Responsibilities : Conduct phone call assessments for language, product and process for the sales agents. Conduct one on one and documented feedback sessions with the sales agents. Create action plans for sales agents based on the assessments. Conduct training classes on the process to ensure sales agents follow the company requirements while on a call. Prior experience in conducting RCAs for customer escalations. Coordinate and conduct meetings with the Quality team Conduct training for the Quality team to ensure the team is on the same page. Conduct calibrations for the Quality team to ensure minimal variation in Quality scores Projects handled as part of the Quality Team Process Work flow and Quality Check Manual Charted out the workflow to define each step of the process and created quality checks to ensure accurate documentation of the sales agents. Call Scripts Created call scripts for sales agents based on the best practise methods to ensure the information provided to the customers are accurate and per the company standards. Quality Form Design Created the quality form to capture the assessments of the Quality analysts. Customer Satisfaction Improvement Increased RCAs on DSAT rated services to narrow down the areas that required improvement from the sales agents. Insights shared with the training teams to ensure all agents are aware and updated on the requirements to avoid unhappy customers.. Interdepartmental Calibrations Coordinate and schedule product and process calibrations with the Sales and Quality Teams. Calibration reports were used to ensure all teams were on equal understanding about the product and the process. Why is this a great opportunity for the right candidate : Experienced founding team Great set of peers to work with Right to win - The founding team knows the business & its secrets inside out. We are starting with a significant head start and a precise plan of action Barriers to entry - This is a specialized play with natural barriers to entry, allowing for significant value creation for all equity holders Backed by marquee global investors Exposure to all aspects of company building - exposure to investors, fund-raising, decision making, building the team & culture All of the above perks of joining a high potential company very early, along with a competitive market salary