1023 Quality Monitoring Jobs - Page 22

Job Profile Driving quality deployment process across customer service processes Driving customer Impact Projects Driving Six Sigma and Lean Deployment Driving SLA adherence / Customer CTQ ensuring all parameters are met and corrective and preventive actions are taken Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores Driving inputs from VOC/ CSAT / NPS for improvements Contribute and present in client/customer reviews/meetings Adhere to compliance to Quality standards (ISO) Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC's) Driving Continuous Improvement projects Initiate and best practice sharing across the team Driving people development by aligning to the Quality DNA program Driving culture of data-based decision making Adherence and completion of HCL Quality Role Roadmap requirements. Understanding of the clients expectations in terms of the key client deliverables specific to quality and internal metrics to measure the process performance. Required Profile/ Experience Should have hands on experience in usage of Quality methodologies and techniques. Hands on experience in customer service projects Should possess excellent data analysis skills Excellent knowledge of Excel, Word and Power point Experience in the reputed BPO / KPO / Business Services with direct client interaction encompassing end to end delivery responsibility for the operations. Preference will be given to the candidates who have US, UK experience & expertise in managing high volume business. Education/Other Requirement Graduate/ Postgraduate / Engineer BB certified in Lean & Six Sigma will be preferred. Ability to work in shifts (24*7 environment) Open to travel Behavioral Competencies People Management: Integrating people process improvement with business process improvement. Establishing a culture of performance and professional excellence by Optimum utilization of manpower through better skill mapping. Leadership Skills: Successfully influencing the activities of a group towards the achievement of a common goal and the ability to influence others through qualities such as personal charisma, expertise, command of language, and the creation of mutual respect. Analytical Thinking and Decision Making: Bringing disciplined analysis to data and situations, to see cause and effect and taking appropriate decisions that are consistent with available facts, constraints, and probable consequences. Communication and Presentation Skills: Effectively communicating to large number of people at the same time and creating interest and excitement in the subject while gaining the trust and enthusiasm of the audience. Good presenters put energy into their presentations and make their audience feel consulted, questioned, challenged and stimulated. Customer Orientation: Ability to anticipate customer (Internal and External) needs, service them & constantly seek new ways to surpass customer expectations to enhance business value.

Role - Supervisor Quality /Quality Team Leader Leading BPO in Bangalore International Voice Process 5 Days Working Worked on 7QC tools MUST HAVE EXPERIENCE IN INTERNATIONAL VOICE PROCESS MUST BE QTL on PAPERS WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Require minimum 1year Experience as a Quality Lead with overall 5+yrs experience Experience handling a team of Quality Analyst Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE - KIMS - NLR to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE-KIMS to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Leading BPO in Kolkata Hiring for Transactional Quality Manager International Voice process US Process Must be a Manager On papers in Quality in International BPO Over All Experience 8+ Years CTC UPTO 14LPA Role & responsibilities Analytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR) Manage Call Quality & Client related KPI's with analytical quantification and establish corelation Evaluate effectiveness of TQ interventions. Strengthen Quality management processes / framework to improve quality delivery. Drive Process control & Compliance in addition to managing the Audit requirements. Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc. Interact and streamline channels of communication with other Functions and Clients. Provide quality floor support, feedback, refresher and corrective training Support cross process / location teams. Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile • Graduate in any discipline • Green Belt Trained and Certified • Good Knowledge about computers. • Excellent communication skills. • Good people management skills • Good knowledge of MS Office • Analytical / Quantitative skills • Maturity in handling customers and work in a multi culture process environment • Data Handling / data interpretation • Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies. • High level of maturity to handle people including but not limited to client, stake holders, peers etc. • Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment • Detail oriented with Strong organizational and Presentation skills • Flexible to work in a 24X7 environment (night shifts and weekends basis scope) • Ability to generate and implement out of the box ideas and Process improvement initiatives in the process. • Designed the FMEA framework in the existing organization or in the past Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Hi All, Movate Technologies ( Formerly Known as CSSCorp ) is looking for Quality Analyst role. Roles & Responsibilities: We Are looking for A self-motivated and confident person who has meticulous attention to detail skills, the ability to work accurately at pace and a strong passion for auditing and helping the organization. should be able to Conduct regular Process QA audits. Maintain working knowledge of quality standards and SLAs. Perform quality refresher trainings and test process knowledge Assessments. Make recommendations and suggestions to rectify and implement defects in Process Adherence. Create, Review, and Refine audits and errors of Engineers. Participates in bi-weekly meetings with IT engineers and Managers. Reach daily audit Target of 10 audits daily with efficiency, effectiveness, and compliance levels. A creative mindset and the ability to approach a problem creatively. Good communications skills, both written and verbal. Ability to use logic and reasoning to identify the strengths and weaknesses of IT engineers and systems. Ability to think in the abstract and see how small details fit into the bigger picture. A creative mindset and the ability to approach a problem creatively. Extensive experience in quality control or Audits. weekly Call Calibrations and Up skill trainings. Keen attention to detail and performance Conduct evaluation. Strong analytical and problem-solving skills. Creative and innovative thinker. High regard for safety standards and quality control. Able to work 9 hours of Production every day. Able to work and stretch working hours at sometimes only when needed. Able to work in any given Rotational shifts and Week offs.

Greetings from WIPRO, We are hiring experienced candidates in Quality Analyst/Auditor Role: The purpose of this role is to conduct audits to ensure quality compliance within the account. Responsibilities: Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Behavioral Competencies: Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Specifications: Excellent English communication Work location- Hyderabad Work from Office role. Should be flexible to work in rotational shifts Qualification- Any graduate Level- L2 Need immediate joiners Working days- 5 Days a week with 2 days of week off. Documents required : Updated Resume with photograph attached Govt. ID proof with updated photograph Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

Responsibilities: * Lead quality initiatives * Ensure compliance with standards * Analyze product performance * Collaborate with cross-functional teams * Monitor quality metrics

Ensure raw material, packing material, in-process & finished products are inline with specification & coordinate with resp depts. Ensure final product is as per customer requirement & on time delivery with Test report Support 5S system Required Candidate profile 10+ Yrs exp with a chemical company & holding Green Belt/Black Belt in Six Sigma preferred.

2-5 years work experience in a corporate environment in a technical role within the chemical industry, ideally in a multinational environment. Proficiency in Microsoft Office Suite Word, Excel, Outlook & ERP system. B.Sc Chemistry

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Bengali/Hindi/Tamil/Telgu/Marathi/Gujarati/Kannada/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

Gold & Diamon manufacturing Company is hiring quality checke in Ankurhati howarh Minimum 3 years Experience in quality checking Must be from studded jewellery sector Ensure adherence to quality standers and inspect final product Salary 35000/-

Hire, lead, and mentor QA team Standards and Specifications of Agricultural Produce, Dairy and all other raw materials used in Restaurant Industry Standards of Food Grade Packaging Set targets for quality related improvement in process, product and systems Assist and ensure implementation of quality systems for the new production units as per the specifications and guidelines Audit Vendor Premises, Production Centers, Finishing Kitchen Prepare Quality Control Pipelines Train, Guide the team and evaluate them periodically Keep the management team apprised of the quality issues Ensure all inbound carrier trailers and materials meet company quality and food safety standards. Work closely with Production and Warehouse departments to ensure effective stock rotation to reduce shrinkage. Maintain Specification and quality records of all ingredients Work Place Safety FSSAI, HACCP.

Maintain quality policy & achieve quality objectives of the company. Ensuring that the teams adhere to all the quality standards & procedures. Preparation of control plan, FMEA, PPAP for the new & existing components. Required Candidate profile Reviewing quality assurance procedures, inspection manuals & inspection report as per the standards. Experienced in developing procedures and standards for business excellence.

Location: Bangalore CTC: 6 LPA We are hiring Quality Analysts with a background in International BPO Voice Process . Eligibility: Minimum 1 year of experience as a QA in BPO (Voice) Strong analytical skills and knowledge of quality metrics Graduates preferred , undergraduates eligible with relevant experience Key Responsibilities: Monitor calls and evaluate agent performance Provide actionable feedback and drive quality improvements Maintain QA reports and support process audits

Role & responsibilities: Develop & Implement Quality Systems: Establish and maintain Good Manufacturing Practices (GMP in production. Ensure adherence to ISO, FCO 1985 or other industry-specific standards. 2. Regulatory Compliance & Documentation: Maintain SOPs, work instructions, and quality manuals. Ensure compliance with local and international agricultural regulations. 3. Supplier & Raw Material Quality Control: Conduct supplier audits and verify incoming raw materials for quality. Approve suppliers based on quality and safety standards. 4. Process Monitoring & Continuous Improvement: Identify process deviations and implement corrective actions. Conduct risk assessments and root cause analysis for quality issues. 5. Training & Awareness: Train employees on quality control procedures and best practices. Conduct internal audits to evaluate compliance. 6. Inspection & Testing: Perform physical, chemical testing on raw materials, in-process, Packaging material and final products. Use lab instruments (e.g., AAS, spectrophotometers, moisture analyzers, pH meters) to assess quality. 7. Sampling & Analysis: Implement statistical quality control methods (SPC) for monitoring trends. Conduct sensory evaluations for taste, texture, and appearance (for consumable agricultural products). 8. Non-Conformance & CAPA Implementation: Investigate customer complaints and non-conformities. Implement Corrective and Preventive Actions (CAPA) to address recurring issues. 9. Product Release & Traceability: Approve batches before dispatch based on quality parameters. Maintain batch records for traceability in case of recalls. Preferred candidate profile: Qualifications & Skills Required: Education: Masters degree in agriculture, Food Technology, Chemistry (organic/inorganic) , Metallurgy or a related field. Experience: 2–5 years of experience in QA/QC within the agriculture, food processing, or agrochemical sector. Technical Skills: Knowledge of GAP, GMP, FCO, ISO 9001:2015, and other relevant standards. Experience in laboratory testing methods and data analysis. Familiarity with ERP systems for quality documentation. Soft Skills: Strong analytical and problem-solving abilities. Effective communication and teamwork skills. Attention to detail and proactive approach to quality improvements. Additional Requirements: Willingness to work in shifts.

Analysis of RM/PM, in process, finished product, stability samples by using HPLC, GC, UVFTIR, etc. & QC Instruments calibration, Maintain the GLP/GMP in laboratory, Compliance to regulatory requirement for MHRA, TGA, Health Canada, PDMA Japan .

Job description:- We are seeking an experienced and dynamic individual to fill the position with Call Center and Customer Care Manager. The successful candidate will be responsible for overseeing the day-to-day operations of our call center and ensuring excellent customer service delivery. The manager will lead a team of customer service representatives, implement strategies to improve efficiency, and maintain high standards of customer satisfaction. Team Leadership: Lead, mentor, and motivate a team of customer service representatives. Conduct regular performance evaluations and provide constructive feedback. Develop and implement training programs to enhance the skills of the team. Operational Management: Oversee daily operations of the call center, ensuring seamless and efficient workflow. Develop and implement strategies to improve overall call center performance. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement. Customer Service Excellence: Ensure a high standard of customer service is maintained at all times. Address customer concerns and escalations, ensuring timely and effective resolution. Implement best practices to enhance customer satisfaction and loyalty. Process Improvement: Identify opportunities for process improvement and implement effective solutions. Collaborate with cross-functional teams to streamline processes and enhance efficiency. Stay updated on industry trends and technologies to incorporate best practices. Quality Assurance: Establish and enforce quality assurance standards for customer interactions. Conduct regular audits of calls and transactions to ensure compliance with company policies. Provide feedback and coaching to team members to improve performance. Reporting and Analysis: Generate and analyze reports on call center performance and customer feedback. Utilize data-driven insights to make informed decisions and implement improvements. Qualifications and Skills: Educational Background: A bachelor's degree in Business, Management, or a related field is preferred. Experience: Minimum of [5-10] years of experience in call center management or customer service leadership role. Skills: Strong leadership and interpersonal skills. Excellent communication and problem-solving abilities. Proficient in using call center software and customer relationship management (CRM) tools. Ability to work in a fast-paced environment and make data-driven decisions. Industry Knowledge: Familiarity with customer care trends, best practices, and emerging technologies in the industry. Certifications: Any relevant certifications in call center management or customer service will be a plus. If you believe you possess the necessary qualifications and skills to excel in this role, please submit your resume and cover letter to [contact email]. We look forward to reviewing your application. Compensation :- 6 to 8 LPA plus incentives Location : Serene Building No.106, 4th Floor, 4th C Cross Rd, 5th block, Koramangala Industrial Layout, S.G. Palya, Bengaluru, Karnataka 560095

We are seeking an experienced Data Platform Reliability Engineer to lead our efforts in designing, implementing, and maintaining highly reliable data infrastructure. The ideal candidate will bring extensive expertise in building enterprise-grade data platforms with a focus on reliability engineering, governance, and SLA/SLO design. This role will be instrumental in developing advanced monitoring solutions, including LLM-powered systems, to ensure the integrity and availability of our critical data assets. Platform Architecture and Design Design and architect scalable, fault-tolerant data platforms leveraging modern technologies like Snowflake, Databricks, and cloud-native services Establish architectural patterns that ensure high availability and resiliency across data systems Develop technical roadmaps for platform evolution with reliability as a core principle Reliability Engineering Implement comprehensive SLA/SLO frameworks for data services Design and execute chaos engineering experiments to identify and address potential failure modes Create automated recovery mechanisms for critical data pipelines and services Establish incident management processes and runbooks Monitoring and Observability Develop advanced monitoring solutions, including LLM-powered anomaly detection Design comprehensive observability strategies across the data ecosystem Implement proactive alerting systems to identify issues before they impact users Create dashboards and visualization tools for reliability metrics Data Quality and Governance Establish data quality monitoring processes and tools Implement data lineage tracking mechanisms Develop automated validation protocols for data integrity Collaborate with data governance teams to ensure compliance with policies Innovation and Improvement Research and implement AI/ML approaches to improve platform reliability Lead continuous improvement initiatives for data infrastructure Mentor team members on reliability engineering best practices Stay current with emerging technologies and reliability patterns in the data platform space Qualifications 10+ years of experience in data platform engineering or related fields Proven expertise with enterprise data platforms (Snowflake, Databricks, etc.) Strong background in reliability engineering, SRE practices, or similar disciplines Experience implementing data quality monitoring frameworks Knowledge of AI/ML applications for system monitoring and reliability Excellent communication skills and ability to translate technical concepts to diverse stakeholders

We are looking for Quality Analyst for our Retail Sales channel Reporting to: Regional Quality Manager Reportees : Individual role Key Deliverables / Accountabilities : • Responsible to map clients internally as per the assigned quality parameters. Responsible to analyze new Client Quality. Being a strong link between the Sales and the Dealing team to ensure client activation & mapping. Responsible to Track stop trades & formulate strategy for activation. Achieve of monthly / quarterly & yearly targets of new client revenue & increase in AUM as defined by the organization Conducting synergy meetings between internal teams with a objective to meet set targets • Check gaps and conduct quality training for the sales teams for time to time and report to Management Will be responsible to prepare relevant dashboards and give insights for quality improvement for end-to-end Quality assurance and auditing. Competencies Required A. Good spoken and written communication and B. listening skills C. Confidence and Presentation skills D. Ability to explain information clearly and simply E. Convincing skills Essential Educational & Experience Qualification A. Graduation / MBA in any stream with 2- 5 years of sales/dealing/advisory experience in broking domain. B. Experience of Capital Markets is mandatory. If interested kindly share your resume to 9666028640.

Title - Quality Assurance Manager WFO - Monday to Saturday Job Summary: The Quality Assurance Manager is responsible for overseeing and managing the quality assurance operations within the organization to ensure that products and services meet consistent standards of quality and compliance. This role involves developing, implementing, and maintaining quality management systems, leading quality audits, managing QA teams, and driving continuous improvement initiatives. Key Responsibilities: Develop, implement, and maintain effective quality assurance policies, procedures, and standards aligned with industry regulations and company objectives. Lead, mentor, and manage the QA team to ensure high performance and adherence to quality standards. Plan and conduct regular quality audits and inspections across production, processes, and systems. Collaborate with cross-functional teams such as production, engineering, and supply chain to resolve quality issues. Analyze quality data and performance metrics to identify trends, root causes, and opportunities for improvement. Oversee the handling of non-conformances, customer complaints, and corrective/preventive actions (CAPA). Ensure compliance with regulatory requirements and industry standards (e.g., ISO, GMP, FDA, Six Sigma). Manage quality documentation, including quality manuals, procedures, work instructions, and records. Drive continuous improvement initiatives to enhance product quality, reduce defects, and increase customer satisfaction. Coordinate with external auditors and certification bodies for quality certifications and compliance. Provide regular reports and updates on quality performance to senior management. Qualifications: Bachelors degree in Engineering, Quality Management, or related field. Master’s degree preferred. Proven experience (typically 5+ years) in quality assurance or quality control management roles. Strong knowledge of quality standards and methodologies (ISO 9001, Six Sigma, Lean, GMP, etc.). Experience with quality management systems (QMS) and auditing processes. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving abilities. Proficiency with quality tools and software. Attention to detail and a commitment to excellence.

Role & Responsibilities Enforce adherence to all quality standards in line with company protocols. Conduct material testing, including third-party assessments. Maintain comprehensive records of quality-related data and propose alternative solutions when necessary. Provide training to site teams on quality procedures. Resolve issues and troubleshoot quality-related challenges. Skill Sets Proficient in concrete mix design and formwork design; experience with PT and aluminum formwork preferred. Familiarity with all Codal requirements. Ability to interpret technical drawings for insights into shuttering and staging designs, including specialized formwork and falsework. Assist in the development of handbooks and standard operating procedures (SOPs). Conduct technical audits. Experienced in RCC and finishing activities. Proficiency in Microsoft Word, Excel, PowerPoint, and AutoCAD. Demonstrated enthusiasm for learning. Self-starter with strong initiative.

We are looking for a committed and experienced Site Engineer / PMC Engineer to oversee warehouse construction and finishing works, including MEP and C&I. The ideal candidate will act as a Project Management Consultant (PMC), ensuring all phases of construction meet design, quality, safety, and timeline expectations.

We are seeking applications for Quality Control - Professional @ Navi Mumbai Requirement Type: Corporate Office Experience: 5+Yrs with BE(Civil) & 10+Yrs with (Diploma) Type of Projects: Real Estate (Preferred)/Mix of (Real estate + Infra Projects) Criteria: : Experience into Real Estate Projects(Preferred)/RMC Plant Operation/Infra Projects : Must have strong experience in Quality Control field. : Must have Managerial skills : Must have Good Communication skills Roles & Responsibilities: Quality Audit of QMS Structural Audit of cold structures Concrete mix design RMC Plant Operation Handing Multiple Projects from Corporate Office. Coordination with clients & management for respective activities Immediate Joiners Preferred. If interested kindly revert with your updated CV & required below mentioned details to discuss the opportunity in detail. Mail To: harshala.kadave@gemengserv.com Subject Line: Application for QC Professional - Navi Mumbai Total Experience: Relevant Exp into QC: Current Location: Current CTC: Expected CTC: Notice Period: Reason For Change:

Role & responsibilities Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Preferred candidate profile Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Tamil (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel.. Perks and benefits Incentives