1023 Quality Monitoring Jobs - Page 24

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Khargone, Radhavallabh Market. The ideal candidate will have 0-3 years of experience and a graduate degree in any discipline. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding their needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships both internally and externally. Provide training to staff members and vendors to understand markets, competition, processes, and products, and provide feedback to the central product and policy team. Ensure compliance with all Audit/RBI regulations. Job Graduate in any discipline. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of banking and financial services is an added advantage. Experience in customer service or sales is desirable. Ability to build strong relationships with clients and vendors.

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Cuddalore. The ideal candidate will have 0-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships both internally and externally. Provide training to staff members and vendors to understand market dynamics, competition, processes, and products, and provide feedback to the central product and policy team. Ensure compliance with all Audit/RBI regulations. Job Graduate in any discipline. Excellent communication and interpersonal skills. Ability to work in a team and achieve targets. Strong problem-solving and analytical skills. Familiarity with financial services industry is an added advantage. Experience0-3 years.

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in quality analysis, preferably in an outbound sales process. Roles and Responsibility Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes. Analyze lead generation methods and sales processes to identify areas for improvement. Provide actionable insights and recommendations for process enhancements. Create and maintain detailed audit dashboards and reports to track performance and compliance. Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process. Monitor and track key performance indicators (KPIs) related to quality and process excellence. Job Graduation in any stream. Minimum of 1 year of experience as a Quality Analyst, including at least 6 months in an outbound sales process. Possess strong analytical and problem-solving skills with attention to detail. Demonstrate excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams. Ability to work in a fast-paced environment and adapt to changing priorities is essential. Strong knowledge of quality frameworks and industry best practices is required.

Key Responsibilities: Quality Management System (QMS) Development: Develop, implement, and manage the companys Quality Management System (QMS), ensuring compliance with industry standards such as ISO 9001, IEC, UL, and other relevant certifications. Team Leadership: Lead and manage the quality department, including quality engineers, technicians, and inspectors. Provide mentorship, training, and development opportunities to build a high-performing team. Quality Assurance & Control: Oversee the entire quality assurance process, including raw material inspection, in-process quality checks, final product testing, and customer feedback analysis. Ensure that all products meet or exceed customer expectations and regulatory standards. Process Improvement: Drive continuous improvement initiatives within the manufacturing process using methodologies like Lean, Six Sigma, and root cause analysis to reduce defects, improve yield, and optimize efficiency. Inspection & Testing: Oversee all product inspections and testing procedures (electrical, mechanical, visual, etc.), ensuring products pass all quality tests (e.g., I-V curve testing, EL testing, mechanical stress tests) before shipment. Non-Conformance Management: Manage the non-conformance process, including investigating and resolving quality issues, initiating corrective actions (CAPA), and ensuring that quality improvements are sustained. Supplier Quality Management: Work closely with suppliers to ensure the quality of raw materials and components meets specifications. Evaluate and monitor supplier performance, and collaborate on quality improvements when necessary. Customer Quality Feedback: Analyze customer complaints, warranty claims, and returns to identify quality issues, propose corrective actions, and work cross-functionally with engineering and production teams to prevent recurrence. Audit & Compliance: Lead internal and external audits of the manufacturing processes and ensure compliance with quality, safety, and environmental regulations. Prepare documentation and reports for audits, and ensure that the company is always audit-ready. Reporting & Documentation: Provide regular quality performance reports to senior management, detailing key performance indicators (KPIs), defect rates, process improvements, and cost reductions. Training & Development: Develop and implement quality training programs for all relevant staff, ensuring the team is fully knowledgeable about quality procedures, standards, and expectations. Customer & Regulatory Compliance: Ensure products meet customer specifications and all regulatory requirements, including industry standards (IEC, UL, CE, etc.), environmental regulations, and safety standards. Risk Management: Identify and mitigate potential risks in the manufacturing process, including quality, safety, and compliance risks, and develop contingency plans to ensure continuity and product quality. Skills & Qualifications: Bachelors degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering , or a related field. Masters degree or equivalent qualifications in quality management is a plus. Minimum of 5-7 years of experience in a quality management role, with at least 3 years in a managerial position mandate in solar module manufacturing or a similar high-tech manufacturing environment. Experience of solar module manufacturing processes with good stability in current organisation including solar cell production, lamination, testing, and assembly. Proven experience in implementing and managing Quality Management Systems (QMS) , such as ISO 9001, and knowledge of industry standards (IEC, UL, etc.). Expertise in statistical analysis tools, statistical process control (SPC) , root cause analysis , failure analysis , and other quality improvement methodologies (e.g., Lean, Six Sigma). Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams. Strong understanding of product testing techniques for solar modules, including I-V curve testing, electrical performance testing, environmental testing, and visual inspections. Hands-on experience with data analysis tools (e.g., Minitab, JMP) and quality management software (e.g., ERP, QMS systems). Strong communication skills, with the ability to communicate complex technical information to non-technical stakeholders. Ability to thrive in a fast-paced, dynamic manufacturing environment, balancing multiple priorities. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and other office tools. Preferred Qualifications: Six Sigma Black Belt or Green Belt certification. Experience in lean manufacturing , statistical process control (SPC) , and total quality management (TQM) . Knowledge of environmental, health, and safety (EHS) regulations in a manufacturing environment. Prior experience in managing supplier quality and conducting supplier audits. Familiarity with solar energy industry regulations and quality standards. Interested candidates can apply at hemlata.tiwari@sael.co

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Mumbai. The ideal candidate will have 0-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships both internally and externally. Provide training to staff members and vendors to understand market trends, competition, processes, and products, and provide feedback to the central product and policy team. Ensure compliance with all Audit/RBI regulations. Job Graduate in any discipline. Excellent communication and interpersonal skills. Ability to work in a team and achieve targets. Strong problem-solving and analytical skills. Familiarity with banking and financial services industry is an advantage. Experience in customer service or related field is desirable.

Responsibilities: * Conduct quality audits & inspections * Ensure compliance with industry standards * Develop & implement QA processes * Monitor product/service quality * Lead manual and automated testing Provident fund

We are Hiring Trainee - Quality Assurance for our client. If you have skill and experience in the same industry and profile, Kindly send updated resume. Designation : Trainee - Quality Assurance Job Location: Ahmedabad Gender: Male Department: Quality department Nutraceuticals & Personal care Job Function: Quality Assurance and Control Role & responsibilities 1. Assisting Quality Manger for on going Quality Control check activities 2. Knowledge about Quality Control & Quality Assurance tools 3. Knowledge about testing of Nutraceutical and Personal care products 4. Sensory Evaluation 5. Sound knowledge of Google sheets and Good computer proficiency 6. Able to manage the trackers related to ongoing Quality Control task 7. Coordination with cross functional team and Third-Party Manufacturers 8. GMP 9. Knowledge about Regulatory requirements of FSSAI Preferred candidate profile Knowledge about Regulatory requirements of FSSAI and Personal Care industry Regards, Shivika Sharma 9220541221

Job Title: Quality Analyst Healthcare Voice Process Location: Bangalore, India Job Type: Full-Time Shift: Fixed Night Shifts We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations This role is ideal for candidates with experience in healthcare voice processes and a keen eye for detail In This Role You Will Monitor and evaluate live or recorded calls to ensure adherence to quality standards, scripts, and compliance protocols Identify gaps in agent performance and provide actionable feedback to improve communication, problem-solving, and customer service skills Conduct quality calibration sessions with team leaders, trainers, and operations to align on quality expectations Prepare detailed reports and dashboards on agent performance, quality scores, and common issues Collaborate with trainers and team leaders to design and implement corrective action plans for underperforming agents Ensure compliance with client-specific guidelines, HIPAA regulations, and company policies Analyse call trends and customer feedback to identify training needs and process improvement opportunities Assist in developing quality standards and guidelines to enhance service delivery and customer satisfaction We Are Looking For Someone Who Has Education: Graduate in any discipline Experience: 1-2 years of experience as a Quality Analyst in a healthcare voice process or BPO environment Strong understanding of healthcare processes, claims, and customer service metrics Excellent verbal and written communication skills Strong analytical skills with the ability to identify trends and recommend solutions Proficiency in using quality monitoring tools, CRM platforms, and MS Office applications Comfortable working fixed night shifts to align with international client requirements Quality monitoring and evaluation Communication and feedback delivery Analytical and problem-solving abilities Attention to detail and accuracy Collaboration and teamwork Time management and organization Why join our ResultsCX team Competitive salary package Transport facility for night shifts Health insurance and other employee benefits Opportunities for career growth and skill enhancement Supportive and dynamic work environment About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs ResultsCXs 30+-year track record for reimagining the customer experience to meet consumersevolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law

12+3 Years of Fulltime Education 10 to 12 Years of Experience including 5-6 years’ experience in managing a Quality Manager Role preferably with US banking background covering the Customer Collections areas. Call: Rukhsar-9899875055 Suhani-9911988552

Veranda Race Solutions Pvt Ltd is looking for Banking Trainer cum Mentor to join our dynamic team and embark on a rewarding career journey Provide guidance and support to banking trainees and staff. Share knowledge and best practices in banking operations and services. Conduct training sessions and workshops on banking topics. Monitor and evaluate the performance of trainees. Offer constructive feedback and development plans. Stay updated on banking industry trends and regulations. Foster a positive and supportive learning environment.

Strong ability to analyze air quality data, model pollution impacts, and generate insights for mitigating environmental risks. Communication Skills: Excellent written and verbal communication skills in English and Marathi Capable of preparing technical reports and presenting findings to non-technical stakeholders. Regulatory Knowledge: In-depth knowledge of air quality standards, regulatory frameworks, and environmental laws. Problem-Solving Skills: Ability to develop innovative and effective solutions for air pollution mitigation. Preferred Skills: Experience with Geographic Information Systems (GIS) for spatial analysis related to air quality. Previous involvement in environmental impact assessments (EIA) for industrial or infrastructure projects. Job Responsibilities: Air Quality Impact Assessments & Modelling: Conduct comprehensive air quality assessments for various infrastructure and development projects. Perform air quality modelling using advanced software (eg, AERMOD,) to predict potential air pollution levels and their effects on the surrounding environment. Monitoring and Regulatory Compliance: Monitor air quality data, ensuring compliance with local and national air quality standards, including those outlined by the Ministry of Environment, Forests, and Climate Change (MoEFCC). Ensure adherence to air quality regulations and submit necessary reports to regulatory authorities. Report Preparation & Mitigation Recommendations: Prepare detailed air quality impact reports for Environmental Impact Assessments (EIA), providing insights into pollution levels and potential risks. Propose effective mitigation measures to reduce air pollution, including pollution control technologies and sustainable practices. Stakeholder Liaison: Liaise with project teams, government agencies, and other stakeholders to ensure alignment with air quality regulations. Address any concerns related to air quality during public consultations or environmental hearings. Regulatory Adherence & Documentation: Ensure projects comply with all relevant environmental laws, standards, and NABET guidelines. Maintain proper documentation of air quality studies and regulatory submissions. Minimum 5 years of experience in air quality assessment, monitoring, and environmental impact assessments (EIA). Experience working with NABET guidelines and regulatory compliance related to air quality is highly preferred. Proficiency in air quality modelling software (eg, AERMOD, CALPUFF, ISCST3). Strong understanding of air quality standards and regulations. Familiarity with air quality monitoring techniques and equipment. Qualifications : masters degree in Environmental Science, Environmental Engineering, Atmospheric Science, or a related field.

Ensure GMP, GLP, GDP compliance. Lead QA systems, review SOPs/BMRs/BPRs, manage audits, deviations, CAPA, and risk. Coordinate cross-departments, handle recalls, face regulatory audits, train staff, and ensure continual QMS improvement.

Senior Process Manager Quality (BPO Sector US Voice/Chat Process) Location: Pune, Maharashtra Shift: Night Shift (24x7) Industry: BPO / Telecom Role Overview eClerx is seeking a Senior Process Manager to lead Quality Assurance for our US-based Voice and Chat operations. The ideal candidate will have over 9 years of experience in BPO operations, with a strong focus on quality assurance, process optimization, and team leadership. Telecom experience is highly desirable. Desired Skills & Experience : Experience : Minimum 9+ years in BPO operations, with at least 7+ years in a quality management role overseeing US-based voice/chat processes. Industry Knowledge : Experience in the telecom sector, including understanding of upselling, cross-selling, and repair processes. Shift Flexibility : Willingness to work in night shifts to align with US operational hours. Communication : Excellent verbal and written communication skills, with the ability to present findings and recommendations effectively. Analytical Skills : Strong ability to analyze data, identify trends, and implement solutions to improve quality metrics. Key Responsibilities : Quality Oversight : Monitor and ensure adherence to quality standards across voice and chat processes, implementing corrective actions as needed. Process Optimization : Identify areas for process improvement and lead initiatives to enhance efficiency and customer satisfaction. Team Leadership : Manage and mentor a team of quality analysts, providing guidance and support to achieve performance targets. Client Interaction : Collaborate with clients to understand requirements, provide updates, and address concerns related to quality metrics. Reporting & Analysis : Prepare and present regular quality reports, highlighting trends, issues, and improvement actions. Training & Development : Conduct training sessions for team members to enhance skills and knowledge in quality management practices. Application Process Interested candidates are invited to share their updated resumes with the subject line Senior Process Manager Quality Application to sushmita.gaikwad01@eclerx.com .

Key Responsibilities: Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. Provides relevant information Facility tour | procedure | medical management | financials transparently to build the relationship. Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. Based on the customer profile, up-sell and cross sell. If financial assistance required, coordinate with concerned authority. Deposit details & payment terms to be clarified to the patient. Counsel on dos and donts. Follow up with customers who have not come back for booking. Follow up calls for: upcoming EDD; delivery package; bed booking. Organize Events end to end : Maternity Photo shoot; baby shower. Follow up to ensure attendance for complimentary classes. Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. Track CRM leads. Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker; Accurately update patient conversions sources referral channels, Marketing Initiatives Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. Be alert and identify source markets and corporate references. To be constantly updated on competition activity rates, products , discounts. Participate in all activities scheduled by Corporate meetings, performance reviews, trainings, assessments. Consultant Management: Keep Consultants informed regarding their confirmed referral appointments. Keep the doctors (treating and referral) informed about the ongoing status of the patient. Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. Responsible for Outstanding Service Experience Delivery: Ensures personal grooming as per standard; maintain discipline and decorum. Contributes to implementation of the Service Vision Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction.

Roles and Responsibilities Ensure compliance with NABH, NABL, ISO standards through quality audits and monitoring. Develop and implement quality management systems to improve patient care and hospital operations. Conduct regular quality checks to identify areas of improvement and implement corrective actions. Collaborate with healthcare teams to develop policies, procedures, and protocols that meet regulatory requirements. Analyze data from various sources (e.g., CQI reports) to track performance metrics and make informed decisions.

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Associate Operations Manager Role Objective The role objective of a Surgery Coding Associate Operations Manager is to oversee and ensure accurate coding of surgery medical records, maintain compliance with coding guidelines and regulatory requirements, and provide guidance and support to the coding team to achieve operational efficiency and quality standards. Essential Duties and Responsibilities: As a Team LeaderLeading and managing the Surgery coding team, including allocating inventory, monitoring performance, and ensuring adherence to deadlines. Quality AssurancePerforming coding audits to ensure accuracy, compliance with coding standards (e.g., ICD-10-CM and CPT), and adherence to regulatory guidelines. Training and MentorshipProviding training, guidance, and support to team members to enhance their skills and address coding-related queries. Compliance OversightEnsuring coding practices meet organizational policies, payer requirements, and federal regulations. CollaborationWorking with clinical staff, billing teams, and management to resolve discrepancies, clarify documentation, and optimize reimbursement processes. ReportingPreparing and presenting reports on team performance, productivity, and quality metrics for leadership. Process ImprovementIdentifying areas for process improvement and implementing strategies to enhance efficiency and accuracy in coding workflows. Certification & EducationAny certification from AAPC or AHIMA and Any Bachelors degree in education Skill Set Candidate should be certified from AHIMA/AAPC (should be currently active). Candidate must have 1 year experience working in Surgery with EM 10+ years of Coding experience and 3-4 years of experience in Management role Excellent process knowledge and domain understanding relating to Surgery coding as per R1 standard. Ability to co-ordinate multiple projects and initiative simultaneously Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills Ability to manage day-to-day production related activities Ability to handle a team of 25+ coders. Good analytical and process improvement skills Ability to drive action plans and strategies. Adaptive and should have learning agility Flexible to work from office in Mid shift (1 PM to 10 PM) as required by the business. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Objective The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedback to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: QA Will do audits as per the weekly-monthly audit plan and do PKTs of the team members. Participate in process & training calls as required. Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls. Will be actively involved in managing escalations received externally and internally. Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Work in all shifts on a rotational basis if required. Qualifications: Graduate in any discipline from a recognized educational institute Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal). At least, 3 to 4 years exp in RCM AR Skill Set: Well versed in transactional and voice audits (up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills. Should be able to capture VOC and document effectively. Should be able to prepare SOP and document process whenever required. Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP. Should be flexible with working in 24/5 environment. Should be good in abiding predefined instructions and processes. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Who we are: R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Designation Quality Analyst Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned. Certification N.A. Skill Set Excellent written & verbal communication skills > Strong knowledge of MS Office (MS Excel & Power Point are Mandatory) > Excellent Personal & Interpersonal Skills > Knowledge of Quality Tools Like 5 Why's, Lean & RCA" > Good Knowledge of Denial & Follow Up Pre-requisite Thorough understanding of AR Follow Up and Denials management Should have overall 3+ years of experience in RCM Follow up Should have analytical skills & exhibit clear thinking/reasoning Should be able to comprehend & well-articulated to present his/her thought process well Should be expertise/worked in EPIC Host Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assignedDesired Skills /or Work Experience Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visitr1rcm.com Visit us on Facebook

We are Hiring Assistant Manager - Quality Assurance for our client. If you have skill and experience in the same industry and profile, Kindly send updated resume. Designation : Assistant Manager Job Location: Haridwar, Surat & Ahmedabad Gender: Male Department: Quality department Nutraceuticals & Personal care Job Function: Quality Assurance and Control Role & responsibilities 1. Assisting Quality Manger for on going Quality Control check activities 2. Knowledge about Quality Control & Quality Assurance tools 3. Knowledge about testing of Nutraceutical and Personal care products 4. Sensory Evaluation 5. Sound knowledge of Google sheets and Good computer proficiency 6. Able to manage the trackers related to ongoing Quality Control task 7. Coordination with cross functional team and Third-Party Manufacturers 8. GMP 9. Knowledge about Regulatory requirements of FSSAI Preferred candidate profile Knowledge about Regulatory requirements of FSSAI and Personal Care industry Regards, Shivika Sharma 9220541221

Responsibilities: Data Quality Implementation & Monitoring (Acceldata & Demand Tools): Design, develop, and implement data quality rules and checks using Acceldata to monitor data accuracy, completeness, consistency, and timeliness. Configure and utilize Acceldata to profile data, identify anomalies, and establish data quality thresholds. Investigate and resolve data quality issues identified by Acceldata, working with relevant teams for remediation. Leverage DemandTools within our Salesforce environment to identify, merge, and prevent duplicate records across Leads, Contacts, and Accounts. Implement data standardization and cleansing processes within Salesforce using DemandTools. Develop and maintain data quality dashboards and reports using Acceldata to provide visibility into data health. Data Onboarding & Integration Quality: Collaborate with engineers and platform teams to understand data sources and pipelines built using Fivetran / ingestion tool. Ensure data transformations within Fivetran to maintain data integrity and quality. Develop and execute test plans and test cases to validate the successful and accurate onboarding of data into our snowflake environment. Metadata Management & Data Governance: Work with the Atlan platform to understand and contribute to the establishment of a comprehensive data catalog. Assist in defining and implementing data governance policies and standards within Atlan. Validate the accuracy and completeness of metadata within Atlan to ensure data discoverability and understanding. Collaborate on data lineage tracking and impact analysis using Atlan. Collaboration & Communication: Work closely with data engineers, platform team, data analysts, business stakeholders, and Salesforce administrators. Clearly communicate data quality findings, risks, and remediation steps. Participate in data governance meetings and contribute to the development of data quality best practices. Document data quality rules, processes, and monitoring procedures. Required Skills & Experience: Proven experience (e.g., 3+ years) as a Data Quality Engineer or similar role. Hands-on experience with Fivetran / data ingestion application for data integration and understanding its data transformation capabilities. Familiarity with Atlan or other modern data catalog and metadata management tools. Strong practical experience with Acceldata or similar data quality monitoring and observability platforms. Familiarity in using DemandTools for data quality management within Salesforce. Solid understanding of data quality principles, methodologies, and best practices. Strong SQL skills for data querying and analysis. Experience with data profiling and data analysis techniques. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication and collaboration skills. Ability to work independently and manage tasks effectively in a remote environment. Preferred Skills & Experience: Experience with other data quality tools or frameworks. Knowledge of data warehousing concepts and technologies (e.g., Snowflake, BigQuery). Experience with scripting languages like Python for data manipulation and automation. Familiarity with Salesforce data model and administration.

Position Title: Engineer QA/QC Reporting To: AGM – QA/QC Department: Quality Assurance & Quality Control Location: Chennai Position Summary As an Engineer – QA/QC at DRA Homes, you will ensure that all construction activities meet defined quality standards, regulatory requirements and company specifications. You’ll work closely with project teams, subcontractors, and site supervisors to implement QA/QC processes across multiple ongoing residential and commercial projects. Key Responsibilities Quality Planning & Documentation: Review project drawings, specifications and method statements to develop QA/QC plans. Prepare inspection and test plans (ITPs), checklists, and standard operating procedures. Site Inspections & Testing: Conduct regular inspections of soil work, foundations, structural elements, masonry, waterproofing, finishes, MEP installations, etc. Monitor, witness and record tests (e.g., concrete slump, cube strength, welds, etc.) and ensure corrective actions for non-conformances. Non-Conformance Management: Identify, document and raise NCRs/RFIs for deviations. Drive root-cause analysis, corrective and preventive action (CAPA) processes and closure. Coordination & Training: Liaise with site engineers, subcontractors and material suppliers to ensure quality compliance. Conduct toolbox talks and refresher training on QA/QC procedures and safety norms. Reporting & Handover: Prepare daily/weekly QA/QC reports and maintain quality registers. Support final snagging, pre-handover inspections and compilation of “As Built” QA documentation. Qualifications & Experience Bachelor’s degree in Civil Engineering (or equivalent) 3–5 years’ experience in QA/QC on real estate/building construction projects Exposure to Indian standards (IS codes), ASTM, ACI, and local statutory requirements Skills & Competencies Strong knowledge of construction materials and testing processes Proficient in reading and interpreting technical drawings and specifications Excellent report-writing and documentation skills Good communication and stakeholder-management abilities Detail-oriented with strong analytical and problem-solving mindset