1023 Quality Monitoring Jobs - Page 23

Role & responsibilities Quality Planning & Implementation Develop and implement Quality Assurance & Quality Control (QA/QC) plans. Ensure SOPs are followed for material usage, workmanship, and site activities. Establish and monitor quality benchmarks for all construction stages. Site Execution Support Closely coordinate with project execution teams to ensure quality adherence. Support corrective and preventive actions (CAPA) in case of deviations. Audits & Inspections Conduct regular quality audits at different stages: RCC, finishing, MEP, faade, etc. Liaise with consultants and third-party agencies for quality certification. Team Management Lead and mentor quality engineers/executives at the site. Review performance of quality control teams and align with project goals. Compliance & Reporting Ensure compliance with ISO, BIS, GFC drawings, and safety standards. Maintain documentation of test reports, NCRs, quality checklists, etc. Preferred candidate profile Experience Range : 10-18 years in high-rise residential/commercial construction Industry Preference : Tier-1 construction, real estate developers Educational Background : B.Tech / Diploma in Civil Engineering Key Qualities to Look For: Strong knowledge of IS codes , QA/QC systems, lab testing procedures, material standards Leadership skills to train, audit, and drive compliance across contractors & junior staff Assertive communicator with strong documentation/reporting ability

Experience 2 to 3 Years in Quality Department Experience with BPO Industry Willing to work in Night shift Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans Should prepares quality reports by collecting, analyzing, and summarizing information and trends Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time Quality Assurance specialist should be able to handle Internal and external audit QAS should maintains all records of QA activities, to include QA identified issues Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process Maintains effective working relationships with members of training, quality, and various levels of management Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs Quality Assurance Maintains professional standards and ethical practices inherent to the position

Job Title: Quality Team Lead Department: Quality Purpose of the Role: The Quality Team Lead is responsible for overseeing quality control operations, leading the quality team, and ensuring that products and processes meet internal and customer specifications. This role ensures that quality standards are implemented, monitored, and improved continuously to support operational excellence. Role & responsibilities: Leadership & Supervision: Lead and mentor a team of Quality Inspectors and Technicians. Allocate tasks, set priorities, and ensure daily quality operations are carried out efficiently. Quality Control & Assurance: Monitor production processes and ensure inspections are done at every stage. Maintain and improve quality documentation including SOPs, work instructions, and inspection records. Audit & Compliance: Assist in internal and external quality audits (ISO, customer audits, etc.). Ensure corrective actions from audits are implemented and verified. Reporting & Documentation: Prepare and analyse quality reports and KPIs such as rejection rates, inspection results, and customer complaints. Report quality trends to management and suggest areas for improvement. Continuous Improvement: Support cross-functional teams in quality improvement projects. Preferred candidate profile: Education: Diploma / BE in Mechanical, Automobile Engineering or equivalent. Experience: Minimum 4-6 years in quality assurance/control, with at least 1-2 years in a leadership role. Technical Skills: Knowledge of ISO 9001, 5S, 7QC Tools, CAPA, and basic statistical analysis. Soft Skills: Strong communication, team management, decision-making, and analytical skills. Contact HR - 98843 05167 / 98840 49633 Mail - hr1@crownqualityservices.com

Role is accountable for the completion of the allocated tasks or activities of the project by the site in charge. Ensure smooth completion of the task/ activity (excavation, Layering, installing utilities etc.) assigned within quality and timelines along with supervising the technical work. Responsible to provide support to supervisors and subcontractors. Candidate should have experience in the HYDRO or Tunnle projects only. ROLE AND RESPONSIBILITY Quality Framework and Operations • Define the SOPs for quality related processes for the entire organization. • Create a plan along with the AGMs for lab establishment. • Conceptualize best in class quality procedures and quality inspection standards. • Ensure suitable quality audits are conducted for new supplier selection. • Collaborate with the design and planning team to introduce new materials and techniques to maintain quality standards and reduce cost. • Raise any quality related concerns in the projects and provide suitable mitigation measures for critical quality related issues. • Create a database for knowledge management with a collated view of the projects to cross leverage analytical insights so as to drive process optimization. • Quality certifications, compliance and audits • Establish improved guidelines for handling of rejection while using analytical techniques to realize cost benefits. • Ensure adoption & adherence to the quality guidelines. • Introduce learnings from the best practices in the quality assurance practices employed by the team. • Drive quality based certifications, quality audits and necessary approvals for labs established at project sites. • Client Management • Coordinating with the client and consultants for major quality related issues related to non-conformance reports and necessary quality approvals. • MIS & Reporting – • Review and validate the monthly progress reports (MPRs) created at all project sites for all the quality related issues and share the same with senior management. • People management – • Ensure the capability development for the organisation through training, workshops and evaluation of teams to drive quality awareness. • Guide and monitor teams to review product quality levels through various audits, tests and checks. Worked in HYDRO or Tunnel projects. EXPERIENCE & QUALIFICATION Experience: 15 - 20 years Qualification: B.E./B. Tech Civil or Diploma Civil Desired Candidate: 1. Proficient in MS Office applications. Key Competencies / Core Competencies: Team working and communication. Good communication skills Excellent MS office Good in analytical skills etc.

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Responsibilities: * Conduct quality audits & inspections at all stages of production * Collaborate with cross-functional teams on process improvements * Ensure compliance with industry standards & customer requirements Annual bonus Provident fund Health insurance

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Salary Range - 2.5LPA - 3.8LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar.com or 9311501270*

Job Summary: We are looking for a meticulous and dedicated Quality Executive to join our Member Experience Team within the Loyalty Department. The ideal candidate will be responsible for monitoring and evaluating the quality of member interactions, ensuring compliance with company standards, and driving continuous improvement in service delivery. This role involves working closely with the contact center to enhance the overall member experience. Department: Loyalty Location: Gurgaon Work Mode: On-site Key Responsibilities: Quality Monitoring: Conduct regular audits of member interactions (calls, emails, chats) to assess adherence to quality standards. Identify areas of improvement and provide constructive feedback to contact center agents. Compliance and Standards: Ensure all member interactions comply with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry standards and best practices. Performance Analysis: Analyze quality metrics and performance data to identify trends and areas for improvement. Prepare detailed reports and present findings to management. Training and Development: Collaborate with the training team to develop and deliver quality improvement training sessions. Support contact center agents in enhancing their skills and knowledge to improve service quality. Process Improvement: Recommend and implement process improvements to enhance the overall member experience. Work with cross-functional teams to streamline workflows and eliminate inefficiencies. Customer Feedback: Gather and analyze member feedback to identify pain points and areas for enhancement. Develop action plans to address member concerns and improve satisfaction. Documentation: Maintain accurate and comprehensive records of quality assessments, feedback, and improvement initiatives. Ensure all documentation is up-to-date and easily accessible. Qualifications: Bachelor's degree in Business Administration, Quality Management, or a related field. 2-3 years of experience in quality assurance or a similar role within a contact center environment. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in using quality monitoring tools and software. Attention to detail and a commitment to maintaining high standards. Ability to work independently and as part of a team.

Responsibilities: * Manage team performance through coaching & feedback * Conduct quality audits & monitoring * Lead domestic BPO operations with focus on process training & call quality

Role & Responsibilities: - Develop and implement quality control and quality assurance programs to ensure compliance with industry standards, customer specifications, and company policies - Oversee all quality-related activities, including inspections, testing, documentation, and record-keeping - Analyze data and generate quality reports to identify trends, root causes of defects, and opportunities for process improvements - Collaborate with production, engineering, and procurement teams to resolve quality issues and implement corrective actions - Conduct audits and inspections of raw materials, in-process work, and finished products to verify conformance to requirements - Train and provide guidance to quality control inspectors and production personnel on quality procedures and best practices - Maintain certifications and approvals related to quality management systems (e.g. ISO 9001) - Ensure the plant's quality management system is effectively implemented and continuously improved - Serve as the primary point of contact for customers and regulatory bodies on quality-related matters - Participate in the development of quality objectives, quality policies, and quality management plans Preferred candidate profile - Bachelor's degree in engineering or a related technical field - Minimum 14-15 years of experience in a quality management role, preferably in the precast concrete or construction materials industry - Strong understanding of quality control principles, statistical process control, and quality management systems - Excellent problem-solving, analytical, and decision-making skills - Ability to read and interpret engineering drawings, specifications, and technical documents - Proficient in the use of quality management software and data analysis tools - Excellent communication and interpersonal skills to work effectively with cross-functional teams - Knowledge of relevant industry standards, regulations, and quality certifications - Must have work in Lean Six sigma methodology and implementation of methodology.

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc The candidate should have excellent problem-solving capabilities and lateral thinking skills. Ensure client quality targets are met & exceeded. Ensure to be aligned and calibrated with client requirements and expectations. Ability to handle pressure and a natural go getter. Head, coach and mentor the quality team. Eye for detail and aggressive in plan execution/implementation. Drive process improvement and other quality tools for process performance measurement and standardization. Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews. Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable. Key Deliverables (KRA/Measure): Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis. Reduction of rework and Cost of poor Quality (COPQ). Should be able to handle & achieve the departmental requirements. Have knowledge of different policies and procedures. Maintaining secrecy of data. Excellent English Communication Skills (both spoken and written) Ability to work within challenging environment with tight delivery timelines. Keen to learn and adapt to emerging requirements Applicants Specifications & Qualification: 5+ years of experience, last 2 year should be in Team Handling Role Should be preferably Six Sigma GB Certified Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat Should be Graduate BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud) Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat

Generational Capital is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

SPL Infrastructure is looking for Trainee to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

PS :- We are not looking at QA Tester profile or anyone into Manual/Automation Testing QA Analyst(Remote) - Bangalore Location - Remote (Bangalore) Years of experience - 1 to 4 years Mandatory Experience - Strong experience working on Advanced Excel - Must have experience working on the 7QC Tools (Pareto chart/analysis is mandatory) - Knowledge about Six Sigma What You'll Be Doing 1. The primary task of the quality analyst is transaction monitoring and providing actionable insights. 2. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. 3. Participate in team huddles and share updates and best practices. 4. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. 5. Provide actionable data to various internal support groups. 6. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. 7. Create & maintain accurate database for audits and other analysis. 8. Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. 9. Participate in design of call monitoring formats and quality standards. 10. Compile and track performance at team and individual level Note:- This is a remote support role however the Final Interview & Induction is offline (in-person from Bangalore). You should be available in person for any Business Meeting as and when required in Bangalore

Role & responsibilities 1. Candidate Should have a M.Sc in ( Analytical / Organic Chemistry). 2. Should have minimum work experience of 5 to 10 years in field. 3. Should have experience in working with chemical plant setup. 4. Must be willing to work during day/night shift. Preferred candidate profile 1. Ensure Safety at work place. 2. Should have expertise in handling & calibration of instruments like HPLC,GC,AAS, Moisture Analyzer, UV Spectrophometer etc. 3. Should have expertise in HPLC method Development & Validation. 4. Maintenance of Reference standard, working standards & their standardization 5. Should have expertise in all Wet Chemical analysis. 6. Assist in the training of new research associate/scientist. Provide technical & scientific leadership to other team members. 7. Should have some experience in Q/C & Q/A documentation & SOP preparation 8. Perform other duties as assigned by the Manager

OVERALL PURPOSE OF THE ROLE: The primary responsibility of the specialist Partner Governance is to ensure Partner governance for Strategic partners, Editors and other service lines governance is defined, scheduled and follow up on actions related Information Security. Making sure identify prioritize and build/follow up along with relevant stake holders action plans and get these actions executed and presented to leadership along with relevant stake holders. The Sspecialist partner Governance will work closely with Design Authority, Solution Architects, IS Design,IS&T operations and Business teams, Editors, project and program team, stratagic partners to manage security of the organization at right level. RESPONSIBILITIES: To schedule and maintain Partner Governance meetings along with MOM and action plan To schedule internal and Strategic partners governance along with relevant stake holders and drive actions of information security To schedule governance with Editors and service line owners with pre defined Agenda and actions tracking that are related Information security work closely with Sourcing, Contract Management team and internal stake holders to look at SLA, KPI, contractual changes required and get this aligned and updated in contract documents TECHNICAL COMPETENCIES & EXPERIENCE To be considered for this role, candidate need to demonstrate the following skills experience and attributes: Bachelors/Masters degree in Engineering/Technology or related field Minimum 6-8 years of relevant IT experience Solid understanding of ITIL process framework Must understand and have worked in an operational environment such as a NOC or SOC for 2-4 years Proven planning, prioritization, and organizational skills Demonstrated drive for continuous learning, results orientation, and teamwork Ability to drive change through innovation & process improvement Ability to manage Governance, Reporting and drive action items with customers and crossfunctional peers Proven crisis management skills Professional & concise communication (written & verbal) Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated ability to be a big picture thinker, strategist, and long term planner Strong analytical skills with demonstrated problem solving ability Project management skills with a proven ability to design workable solutions will be an added advantage An agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers.We are committed toencouragingour employeesto reach their full potential,while valuing and respecting them as individuals. Job Type:Experienced

What this job involves You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Assist in collecting and analyzing energy consumption data. Support the implementation of energy-saving initiatives. Help maintain and update sustainability documentation and reports. Participate in energy audits and site assessments. Contribute to the development of sustainability strategies and action plans. Assist in monitoring and reporting on key performance indicators (KPIs) related to energy and sustainability. Support the team in researching new technologies and best practices in energy efficiency and sustainability. Help organize and participate in sustainability awareness campaigns and events. Sound like you Here is what were looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications Currently pursuing or recently completed a degree in Environmental Science, Sustainability, Engineering, or a related field. Strong interest in energy management, sustainability, and environmental issues. Basic understanding of energy systems and environmental regulations eg green building certifications (e.g., LEED, BREEAM). Understanding of renewable energy technologies Proficiency in Microsoft Office Suite, particularly Excel. Excellent analytical and problem-solving skills. Strong written and verbal communication abilities. Ability to work independently and as part of a team.

To manage Wires and Cables Quality function, QMS maintenance as per ISO 9001; 14001 & 45001.

We are currently hiring Project Engineer for a Data Centre client in Mahape Qualification: BE - Mechanical / Electrical Experience: 6-8 years of building construction projects Roles & Responsibilities Design coordination Monitoring of ongoing works Coordination with contractor and consultants Resolving site issues to achieve required progress Monitoring of quality Verification of measurements of work done Testing of installations done

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Cuddalore. The ideal candidate will have 0-3 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Ensure achievement of disbursement targets for retail loan products with minimal delinquency. Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Achieve login and disbursement targets and ensure high customer satisfaction by proactively understanding customer needs and cross-selling multiple products. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships both internally and externally. Provide training to staff members and vendors to understand market trends, competition, processes, and products, and provide feedback to the central product and policy team. Ensure compliance with all Audit/RBI regulations. Job Graduate in any discipline. Excellent communication and interpersonal skills. Ability to work in a team and achieve targets. Strong problem-solving and analytical skills. Familiarity with financial services and banking industry is an added advantage. Experience in customer service or related field is preferred. Additional Info TitleCustomer Service Executive - Two Wheeler Loans - Vriddhi - Cuddalore - Valli Vilas Commercial Complex - CSE.Ref6586967.

We are looking for a highly motivated and results-driven Customer Service Executive to join our team in Ratnagiri. The ideal candidate will have 0-3 years of experience, ensuring the achievement of disbursement targets for retail loan products with minimal delinquency. Roles and Responsibility Identify target areas for prospective business and pre-screen customer segments according to organizational norms. Ensure login and disbursement numbers meet targets while maintaining high customer satisfaction levels. Execute sales promotion activities to build customer interest in the TCFSL brand and develop strong client relationships. Provide training to staff members and vendors to understand market dynamics, competition, processes, and products. Build strong distribution channels and ensure vendor empanelment. Develop and maintain relationships with new vendors to expand business opportunities. Job Graduate in any discipline with excellent communication skills. Ability to work in a fast-paced environment and meet sales targets. Strong understanding of customer needs and cross-selling multiple products. Experience in providing excellent customer service and building strong client relationships. Familiarity with audit and RBI regulations. Ability to provide positive feedback to the central product and policy team to stay ahead in the market.