Quality Assurance Specialist

Datamark Bpo Service

2 - 7 years

2 - 3 Lacs

Chennai

Posted:9 hours ago| Platform:

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Skills Required

Quality Audit Root Cause Analysis QC Tools Pareto Analysis 7Qc Quality Monitoring Call Quality Call Audit Feedback Quality Analysis Quality Tools Quality Assurance CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience 2 to 3 Years in Quality Department
Experience with BPO Industry
Willing to work in Night shift
Quality Assurance Specialist must demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures
Quality Assurance Specialist should monitors data entry performance, working with supervisors to implement improvement plans
Should prepares quality reports by collecting, analyzing, and summarizing information and trends
Quality Assurance specialist must prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time
Quality Assurance specialist should be able to handle Internal and external audit
QAS should maintains all records of QA activities, to include QA identified issues
Quality Assurance specialist / Quality Analyst should have knowledge to handle rebuttal process
Maintains effective working relationships with members of training, quality, and various levels of management
Quality Assurance Specialist must collaborates with Training team to direct QA issues to appropriate existing channels for investigation and resolution
Quality Assurance Specialist / Quality Analyst should continuously updates job knowledge by studying trends, developments in associates performance standards, and quality assurance in general
Quality Assurance specialist should participates in periodic calibrations, as well as quarterly center evaluation programs
Quality Assurance Maintains professional standards and ethical practices inherent to the position

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