1023 Quality Monitoring Jobs - Page 19

HVAC Quality Officer ensures that heating, ventilation, and air conditioning systems are installed and functioning correctly according.They conduct inspections, verify system performance, and maintain detailed documentation.

Fullstack candidate Fullstack candidate Fullstack candidate Fullstack candidate Fullstack candidate Fullstack candidate Vision : Leaders often have a clear vision or a sense of direction for their group or organization. They set goals and objectives and inspire others to work toward a common purpose.Decision-Making : Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being. They must consider information and input from various sources to make informed choices.Communication : Effective communication is a critical leadership skill. Leaders must convey their vision, expectations, and goals clearly to their team or followers. They also need to be good listeners, open to feedback and ideas.Inspiration : Leaders inspire and motivate others to perform at their best. They lead by example and set high standards for themselves and their team.Problem Solving : Leaders often face challenges and obstacles. They must be adept at problem-solving, finding solutions to complex issues, and adapting to changing circumstances.

Linux OS, Solaris Clustering, UNIX, Infrastructure Security - Server Security-2 Vision : Leaders often have a clear vision or a sense of direction for their group or organization. They set goals and objectives and inspire others to work toward a common purpose.Decision-Making : Leaders are responsible for making important decisions that can impact the group's direction, success, and well-being. They must consider information and input from various sources to make informed choices.Communication : Effective communication is a critical leadership skill. Leaders must convey their vision, expectations, and goals clearly to their team or followers. They also need to be good listeners, open to feedback and ideas.Inspiration : Leaders inspire and motivate others to perform at their best. They lead by example and set high standards for themselves and their team.Problem Solving : Leaders often face challenges and obstacles. They must be adept at problem-solving, finding solutions to complex issues, and adapting to changing circumstances.

Wipro Limited is a renowned technology services and consulting company dedicated to developing innovative solutions to meet the complex digital transformation needs of clients. With a comprehensive portfolio spanning consulting, design, engineering, and operations, we assist clients in achieving their most ambitious goals and establishing sustainable businesses for the future. Our global presence with over 230,000 employees and partners in 65 countries underscores our commitment to empowering our customers, colleagues, and communities to thrive in an ever-evolving world. Join Wipro as a Quality Analyst in Cracow and take your career to new heights. We encourage our employees to carve out their career paths and offer a unique environment in Poland with nearly 1000 professionals supporting over 45 clients. Our hybrid working model in Cracow ensures a perfect blend of flexibility and teamwork, with two office days a week. Key Requirements: - Proficiency in Turkish, Dutch, or Hebrew along with English at B2 level (essential) - Fluency in another European language is advantageous - Minimum 1 year of experience in customer service, compliance, or quality monitoring - Prior experience as a customer care QA or familiarity with digital marketing tools is a strong asset - Knowledge of quality improvement tools and cultural nuances across European countries - Proficiency in MS Excel and/or Google Sheets - Bachelor's degree in a relevant field Main Responsibilities: - Monitor and assess calls, emails, and chat interactions to ensure compliance with quality standards - Develop and execute customer quality evaluations across European markets, offering feedback and reports to the Team Lead - Cultivate a culture of exceeding customer satisfaction targets by identifying areas for enhancement and collaborating with teams for results - Support the continual improvement of processes to meet qualitative and quantitative KPIs What We Offer: - Comprehensive flexible benefits package including MyBenefit cafeteria with Multisport card, shop vouchers, and more - Premium medical insurance for you and your family (Luxmed) - Life & Disability Insurance (Generali) - Profitable Voluntary Pension Fund - Social benefits like holiday bonuses and kindergarten allowances - Integration and cultural events - Reward and recognition programs for high achievers - Employee Referral bonuses - Relocation support encompassing accommodation and travel assistance Mandatory Skills: QAAS(Advisory Services) At Wipro, we are shaping a modern future and seeking individuals inspired by reinvention. Join us in this journey of constant evolution, where your career, skills, and ambitions are realized. We embrace diversity and welcome applications from individuals with disabilities. If you're looking to be part of an organization driven by purpose and personal growth, Wipro is the place for you. Equal Opportunity Employer: Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. follows stringent Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office. Join Wipro. Realize your ambitions.,

Job Role: CNC Machining Location: Gurgaon / Manesar / Kharkhoda Hiring Level: AM/DM Education: Diploma / B.Tech Experience: Diploma: 9 - 13 B.Tech: 2.6 - 6 Job Role: CNC Machining Handling CNC Machining shop activity Tooling and shift manpower management Job Responsibilities: Handeling CNC Machining operations of Press Dies, Injection Mould and Die casting Dies Coordination with shop for handling of CNC machining operations (A, B and C shifts). Manpower handling at shop floor level. Machining job planning and monitoring. Machined part inspection. New Tooling trial. Die parts quality monitoring with PDCA approach. Target vs. Actual machining Hours analysis with die machining hours reduction. Machining efficiency improvement. Technical/ Functional: Thorough knowledge of press dies, die casting dies and mold dies function & operations. Know how of double column CNC machines, Fanuc controller, NX, Tebis, MS Office. Ability to identify & reslove quality issues of machining qulaity. Behavioral: Good communication skills & networking skills. Disciplined & must follow all the rules & guidelines in the shop floor. Ability to work as a team player.

Minimum 2 years of experience in RCM domain in US Health, preferably in Quality Auditor/Expert capacity in Accounts Receivables. Expertise in medical billing end to end RCM Knowledge on EPIC, eCW, NextGen, IMS, Raintree applications is an added advantage. Strong knowledge on process to initiate authorization and basic understanding of Medical records. Should have worked on various authorization scenarios and able to take immediate action to resolve them and follow up with Insurance to obtain authorization timely. Should have strong verbal and written communication skills. Monitor and analyze RCM process errors Responsible for calling insurance companies in USA on behalf of doctors/physicians and follow up on authorization Audit error corrections both short- and long-term Quantify error rates and their trends individually, by team, by client, and by client pool Analyze the errors to build training materials and tests Create automation solutions to reduce error rates Should be able to identify and report issues front end/client that have resulted in delay in authorization Responsible for call/data quality monitoring Provide feedback to agents using the prescribed feedback model Mentoring and coaching agents on process-level issues Monitor adherence to compliance procedures and processes Responsible for reporting program-level quality scores to the process owners Responsible for conducting calibration and performance review calls in terms of quality with clients as well as the internal team Conduct refresher training on the basis of the errors identified Perform weekly analysis aiming at improving SLA Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to the operation/management team Identify and highlight potential risk areas and recommend preventive action Maintaining a robust monitoring system to ensure key program metrics are adhered to and the required level of quality is maintained across the board

About the Role: Grade Level (for internal use): 13 Director, ESG Data Quality The Team: The Independent Quality Team (IQT) is part of Sustainable1s second line of defense, responsible for: Data Quality: Utilize advanced analytics and data science techniques to assess the processes, testing methodologies, and results of the Data Quality team, ensuring robust data validation and integrity. Adherence to Internal Quality/Process Standards: Implement data-driven evaluations to ensure compliance with established procedures and standards, and lead efforts to develop new standards where gaps are identified. Product Quality: Establish and enforce technical quality standards , assessing (i) backward compatibility of key products using software testing frameworks , (ii) consistency of product output with expected results through detailed data analysis , and (iii) the quality of disclosures in our product offerings for alignment with methodologies and transparency. Third Party Data Quality: Conduct periodic assessments using statistical analysis and machine learning techniques to evaluate the quality of third-party data ingestion processes. The team will consist of quality analysts/specialists who will collaborate with business, risk, and compliance teams to identify material quality concerns and develop innovative remediation plans . The Director, ESG Data Quality will report to the Global Head of Analytic Risk & Quality. The Impact: Quality is crucial for ensuring customer satisfaction and retention. As the regulatory landscape in sustainability evolves, the IQT function will be pivotal in positioning S1 for compliance with upcoming regulations. What is in it for you Collaborate with cross-functional teams across S1 to drive quality initiatives . Contribute to the sustainability narrative by enhancing ESG data quality. Gain expertise in ESG data frameworks, metrics, and reporting. Responsibilities Develop and execute the IQT strategy , leveraging cutting-edge technology and data analytics to drive quality improvements. Recruit and lead a team of technically proficient analysts to achieve IQT objectives. Design and implement a sophisticated electronic quality monitoring framework , utilizing data analytics and visualization tools to identify risk areas and support risk-based sampling. Report key themes, risks, and opportunities to S1 leadership using advanced dashboards and KPIs , facilitating informed decision-making. Promote a culture of innovation and transparency around quality-related issues, encouraging creative problem-solving. Collaborate with S1 leadership to ensure compliance with audit management action plans (MAPs) and regulatory requirements. Lead root cause analysis and technical problem-solving efforts to address quality escalations. Develop deep knowledge of ESG data sets, focusing on methodologies for data validation and quality enhancement . Partner with the Data Quality team to strengthen data integrity and optimize quality processes . What Were Looking For Bachelors or advanced degree in engineering, computer science, data analytics, finance, or a related field. 15+ years of experience in financial markets/industries, with substantial expertise in the quality domain. Demonstrated proficiency in technology and data analytics , including experience with electronic quality monitoring systems and statistical analysis tools (e.g., Python, R, SQL). Experience with complex financial data structures, such as those found in structured finance, can be beneficial in understanding data quality challenges. Experience with ESG data/products is highly preferred but not mandatory. Strong quality mindset with a proven track record in implementing LEAN methodologies and process improvements . Self-motivated leader capable of driving teams towards common goals through coaching and mentorship. Exceptional communication and stakeholder management skills, with the ability to articulate complex technical concepts clearly . About Sustainable 1 S&P Globals centralized source for sustainability intelligence, Sustainable1 offers comprehensive coverage of global markets combined with sustainability products, insights and solutions from across our divisions to help customers assess risks, uncover opportunities and inform long-term sustainable growth. Companies, governments and institutions worldwide look to us for in-depth data, and well-informed points of view on critical topics like energy transition, climate resilience, positive impact, and sustainable finance. The breadth and depth of our knowledge and experience go deep on the details that define the big picture so customers can act with conviction. For more information, visit www.spglobal.com/sustainable1 Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 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The ideal candidate will be responsible for overseeing the entire production process, collaborating with other internal teams to achieve operational excellence, and conducting quality assessments to guarantee customer satisfaction. Responsibilities include managing and assessing the entire production process, contributing to production planning and budgeting, leading quality assessments to ensure customer satisfaction, maintaining a safe production environment, and coordinating with key internal and external production stakeholders. The qualified candidate should have a Bachelor's degree or equivalent experience, along with at least 2 years of production experience. Strong organizational and managerial skills are essential for this role.,

You will be joining a renowned education institution, Global Schools Group, as a Manager - Sales Trainer based in Mumbai Malad. Your primary responsibility will be to oversee the on-boarding, training, and continuous assessment of the admission team members across all campuses of GSG. By ensuring that the team is well-versed in sales skills, communication, CRM, and product knowledge, you will play a crucial role in upskilling them to drive performance and achieve organizational objectives. Your key responsibilities will involve collaborating with geo-specific teams and leadership to design and conduct regular training sessions for admission counselors. You will be tasked with creating a training roadmap to enhance individual and organizational capabilities, monitoring training effectiveness, and providing recommendations for improvement. Additionally, you will oversee quality monitoring, manage training reports, and facilitate ongoing development of employees through learning initiatives. As the Manager - Sales Trainer, you will be instrumental in maintaining databases, tracking progress through feedback mechanisms, and identifying areas for improvement or support based on performance metrics. Your role will also involve fostering relationships with internal and external partners to stay informed about industry trends and best practices. To excel in this role, you should ideally possess a graduate degree along with a diploma or degree in training, though it is not mandatory. A significant number of years in a training role is preferred, and your proactive collaboration skills will be essential in enhancing team competency to meet the future needs of the organization. With a standard workweek of 5.5 days, this position offers the opportunity to make a meaningful impact on the training and development of the admission team members at Global Schools Group. Visit www.gsf.info to learn more about us and our commitment to shaping the global leaders of tomorrow.,

Assist with general maintenance tasks such as cleaning, repairing, and organizing workspaces. Support operations in different departments as needed, including but not limited to production, logistics, and administrative tasks. Operate basic machinery and equipment following safety protocols and guidelines. Handle physical tasks such as lifting, carrying, and moving materials or products. Participate in team meetings and collaborate with colleagues to accomplish goals efficiently. Follow instructions from supervisors and communicate effectively to ensure tasks are completed accurately and on time. Maintain inventory levels by monitoring stock and reporting shortages or discrepancies. Adhere to company policies and procedures regarding health, safety, and environmental regulations. Continuously seek opportunities for improvement and suggest innovative solutions to enhance productivity and efficiency. Perform other duties as assigned by management.

Job Title: Site Manager Experience: 712 Years Location: AL (Unit -1) Reporting To: Senior Manager / Operations Head Role & responsibilities :- Ensure / Sent daily inspection reports to customer on EOD / next day Morning before 10 am. Ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained. Report to top management on the performance of the QMS and any need for improvement. Ensure the promotion of awareness of customer requirements throughout the organization. Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the QMS. Ensure that Quality Objectives are set by top management for measuring the performance of the QMS and that these are regularly reviewed. Ensure that all new staff is inducted into the requirements of the QMS related to their own roles and responsibilities. Provide update training as necessary. Ensure that top management undertakes periodic but regular assessments of customersatisfaction and that consequent improvement are identified and implemented. Analyze data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources. Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective and preventive actions taken are recorded and reviewed. Ensure Team leader and Quality inspectors are follow their roles and responsibilities as agreed by top management. Ensure and followed company ethics and integrity to all crown associates inside and outside company. • Crown yearly objective / target should be achieved 100%. Key Skills & Competencies: Strong leadership and team management Deep understanding of QMS and quality assurance principles Excellent communication and customer handling skills Analytical thinking and problem-solving Training and people development Commitment to ethics and integrity Contact HR - 98840 49633 Mail - hr1@crownqualityservices.com

1. Manage and supervise all Quality Control operations from raw material to finished goods. Implement and monitor compliance with BIS, API 5L, ISO 9001, and customer-specific standards. 2. Maintain and control inspection processes for ERW pipes, galvanized products, poles, and fabricated components. 3. Ensure the calibration, upkeep, and accuracy of testing equipment such as UTM, Hardness Tester, Ultrasonic Thickness Gauge, etc. 4. Conduct routine inspections, visual checks, destructive & non-destructive testing (DT/NDT). 5. Prepare and review Quality Control Reports, Mill Test Certificates (MTCs), and Third-Party Inspection (TPI) documents.

KIMS HOSPITAL & SURGICAL CENTER is looking for TRAINEE - KIMS - NLR to join our dynamic team and embark on a rewarding career journeyAssisting experienced employees with their daily tasks and responsibilities.Observing and gaining hands-on experience in various aspects of the job.Receiving feedback and guidance from supervisors and mentors.Completing assigned projects and tasks under the supervision of experienced employees.Collaborating with team members and contributing to team projects.Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow.

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market. Ensure compliance to all Audit / RBI regulations. Exp (in yrs) :- 0-3 yrs Qualification :- Graduate in any discipline Location : - Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Geographic Info. Systems(Car support).: Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267 Current CTC Expected CTC Notice period Team size Total experience Reason for change Age Current loc Languages

Job Title - Team Leader / Assistant Manager - Mortgage Servicing - Bangalore/Mumbai Candidate Expectations & Responsibilities: 8-14 Years Work Experience in mortgage servicing, banking or financial services is preferred Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers. Understanding the customers circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures. Addressing and resolving customer concerns, inquiries, issues, or complaints which have been escalated by the team Understanding of the different process requirements and ensure the team delivers as per below: Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer Lead a team of 10 to 20 team members Maintain monthly reports to track and monitor production, Quality, efficiency. Periodic Inflow Tracking and Quality monitoring Maintaining Daily, Weekly, Monthly reports Customer focused and Excellent Team Player Strong Interpersonal skills Maintaining Daily, Weekly, monthly reports Be well versed with risk assessment and audit documentation Maintain quality and production standards as defined by business. Perform other job-related duties and special projects as required. Flexible with night shifts Contact Person - Saravanan P Email - saravanan@gojobs.biz

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 1-3 Years

The Fraud Ops Specialist position entails conducting comprehensive risk assessments during account activity reviews while providing exceptional customer service. Detecting fraud early on is crucial for minimizing financial impact and safeguarding clients" accounts and identities. Responsibilities: - Conduct intricate fraud investigations independently - Address complex customer queries beyond established procedures - Identify potential fraud by evaluating past experiences and exploring solutions for unique scenarios - Resolve highly complex issues directly with clients or third parties - Drive organizational change through innovative process enhancements - Monitor process workflow and suggest productivity improvements - Assess risks thoughtfully in business decisions, prioritizing the firm's reputation and protecting Citigroup, its clients, and assets by adhering to policies and regulations with ethical judgment Qualifications: - Completion of 15 or 16 years of full-time education in any field, preferably commerce or arts - 2-6 years of experience, ideally in Fraud Operations or a related industry - Shift timings: 24/7 rotational night shifts, working any 5 days a week - Willingness to work night shifts This job description offers a broad overview of the role's responsibilities. Other job-related tasks may be assigned as needed. Citi is an equal opportunity and affirmative action employer. Citigroup Inc. and its subsidiaries ("Citi") encourage all qualified applicants to apply for career opportunities. If you require a reasonable accommodation due to a disability for using our search tools or applying for a job, please review Accessibility at Citi.,

As a Quality Controller at our organization, your primary responsibilities will include overseeing quality control checks on raw materials, in-process products, and finished goods. You will be tasked with ensuring compliance with food safety standards and regulatory requirements. Additionally, you will conduct sensory analysis evaluations for products such as pickles, jams, and chikki to assess taste, texture, color, and aroma. In the realm of laboratory testing, you will be responsible for conducting and supervising tests on microbiological, chemical, and physical parameters of food products. Analyzing nutritional content in alignment with industry standards and ensuring the appropriate use of preservatives, additives, and ingredients within permissible limits will be crucial aspects of your role. Monitoring the production process to maintain product specifications and quality standards, as well as investigating and troubleshooting any quality-related issues that arise, will be vital tasks. You will also be expected to propose and implement process improvements aimed at enhancing product quality and minimizing waste. Documentation and reporting play a significant part in this role, as you will be required to maintain comprehensive records of quality control tests, audits, and inspections. Regularly preparing and submitting quality reports summarizing findings and suggesting corrective actions are integral to this position. Ensuring regulatory compliance with food safety standards such as FSSAI, HACCP, ISO 22000, and other relevant regulations will be a key aspect of your responsibilities. Collaborating with production teams to maintain proper traceability of products is essential. In addition to these tasks, you will evaluate the quality of raw materials received from suppliers and work closely with them to ensure that ingredients and packaging materials meet specifications. Providing training on quality standards, food safety practices, and corrective action procedures to production and processing teams will be part of your role. Supporting product innovation by assisting in the development and testing of new food products or variations of existing ones is another aspect of this position. You will also aid in product formulation changes to align with consumer preferences and regulatory guidelines. To qualify for this role, you should possess a BTech / MTech in Food Technology, Food Science, or a related field, along with 2-5 years of experience in food manufacturing and quality control, preferably in pickles, jams, groundnut chikki, or similar food products. Technical skills required include knowledge of food processing techniques, packaging standards, and food safety protocols. Proficiency in using laboratory equipment and food testing instruments, as well as a strong understanding of food quality standards, regulations, and certifications (FSSAI, HACCP, ISO), are essential. Soft skills such as attention to detail, analytical skills, effective communication, problem-solving abilities, and the capacity to work under pressure are highly valuable. Being team-oriented and able to collaborate across departments is also important. Preferred skills for this position include experience in managing or implementing food safety audits, familiarity with quality management software, and hands-on experience in pickling, jam preparation, or confectionery production. The role involves working in a production facility, requiring strict adherence to hygiene and safety standards. Some hands-on tasks in the laboratory or production area may also be necessary. This is a full-time position with benefits such as health insurance and Provident Fund. The work schedule consists of day shifts, fixed shifts, and morning shifts. Proficiency in Hindi and English languages is required for this role, and the work location is in person.,

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Responsibilities & Key Deliverables The Quality Manager is the nominated post-holder responsible for the management and supervision of continuing airworthiness activities sub-contracted by the Helicopter / Aircraft owner/operator. The individual will report to the Accountable Manager of owner / operator and will be the functional manager for all Engineering activities in the approved site. Job description of Quality Manager is responsible for monitoring compliance with regulatory requirements and quality standards of the following functions and monitoring of Airworthiness Review of fleet aircraft:- Quality monitoring of the areas of CAMO, contracted maintenance, sub-contracted activities for compliance with CAR M. The Engineering Training KEY RESPONSIBILITIES OF THE JOB Establishing a Quality Monitoring Programme which addresses all of the areas of Mahindra Airways Limited s contracted maintenance support and all tasks carried out by the CAMO. Establishing Quality & Safety policies and standards for the Engineering Maintenance Operations, in line with the DGCA regulations and company objectives. Establish effective audit system to confirm adherence to company policies and procedures by all Department and personnel, while engaged in continuing airworthiness functions. Identify the deficiencies, related root cause and the corrective actions necessary for eliminating non-compliances and to ensure that these corrective actions are initiated and completed in such a way that they ll meet their intended purpose. Establish effective Airworthiness Review process. Consult and liaise with the Regulatory Authorities and higher management on Regulatory compliance, Organization approvals, Policies, Procedures etc. Occurrence reporting to the DGCA in the form and manners required by DGCA. Perform technical investigation of incident /accident in liaison with the Head- Flight Safety Department and Regulatory authorities. Apprise the Accountable Manager periodically on any issues related with flight safety, airworthiness and company s compliance with regulatory requirements. Approve internal procedures, Department Manuals and verify that these do not conflict with the current applicable regulatory requirements. Approval of aircraft maintenance program amendment, wherever applicable. Evaluate and approve the contracted & subcontracted maintenance agencies. Monitoring and auditing of all sub-contracted activities. Monitoring compliance with CAR M and other applicable CAR s. Responsible for annual budgeting for the department and managing the costs within allocated budgets. Establish and monitor KPI s and goals for the department. Ensure submission of reports & returns to the management as per the laid down time frame. Promote and cultivate a working culture in the department, which is striving and conducive for high standards of quality, productivity, safety, cleanliness, teamwork and workmanship. Preferred exposure - Airlines / General Aviation / Maintenance, Repairs & Overhaul Organisations. Key Challenges: Audit Decision Making Authority (Describes the type of decisions made alone, those on which the manager must be consulted, those referred to a higher level, and job procedures to be followed) Experience 10 years of aviation work experience of which at least 2 years covering an appropriate combination of experience airworthiness management (engineering) and / or surveillance of such task(s) (Quality or Quality Assurance) in an airline and CAR 145 origination. Preferably worked in the technical services or Planning or Quality department of any General Aviation Engineering department Qualifications Degree or Diploma in Aeronautical Engineering Skills/ Special Requirements Computer proficiency Sound knowledge of Aircraft / Helicopter maintenance activities Good understanding on Part M Subparts G requirements, experience with CAMO functions. Proficient in maintenance management software and Microsoft office programs. Good knowledge of the airline maintenance and engineering processes and procedures

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA. Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Role & responsibilities To constitute IQAC and Ensure its smooth and effective functioning facilitating the creation of a learner centric environment conducive for quality education and faculty maturation to adopt the required knowledge and technology for participatory and learning process Development and application of quality benchmarks/parameters for the various academic and administrative activities of the university To coordinate other quality aspects of the university and ensure their timely review to ensure clarity and focus in institutional functioning towards quality enhancement to provide a sound basis for decision making to improve institutional functioning to build an organized methodology of documentation and internal communication Develop of the annual quality assurance report of the schools/university based on the quality parameter/assessment criteria developed by the relevant quality assurance body(like NAAC,NBA,etc) in the prescribed format Acting as a nodal agency of the University to coordinate quality-related activities including adopting and disseminating good practices. To coordinate the timely and efficient execution of the decisions of the IQAC committee. Documentation of the various programmes/activities of the University, leading to quality improvement. Bi-annual development of Quality Radars (QRs) and Ranking of Integral units of university based on the AQAR. Facilitate new colaborations,industry interface, student outreach etc. to work closely with the office of Registrar for accreditations, ranking and ratings and other data submissions. Preferred candidate profile Typically, a Ph.D. in a relevant field is preferred, with a strong research background and publications. Proven experience in leading and managing NAAC/NIRF processes, including documentation, internal audits, and report preparation is essential. Strong leadership skills to guide the IQAC and communicate effectively with various stakeholders A thorough understanding of quality assurance frameworks, best practices in higher education, and the ability to develop and implement quality benchmarks Familiarity with the institution's vision, mission, and goals, and the ability to translate them into quality improvement plans