Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Pune
>
Sysnet
>
Team Lead

Team Lead

Sysnet

5 - 7 years

7 - 9 Lacs

Pune

Posted:1 day ago| Platform:

Apply

Skills Required

Quality monitoring Ticketing Excel Helpdesk IVR MIS Problem management Management Powerpoint Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. ,

Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.

Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells,

Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

More Jobs at Sysnet

Customer Support Engineer

Chandigarh

1.0 - 3.0 yrs

INR 3 - 5 Lacs

IT Service Desk

Chennai

2.0 - 3.0 yrs

INR 4 - 7 Lacs

Senior Customer Support Engineer

Bengaluru

3.0 - 8.0 yrs

INR 3 - 4 Lacs

Desktop Support Engineer - L2

Bengaluru

4.0 - 9.0 yrs

INR 3 - 11 Lacs

Sr. Team Leader

Bengaluru

5.0 - 7.0 yrs

INR 9 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Sysnet

Information Technology, Security, Compliance

London

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Team Lead