Quality Manager

JOB SUMMARY

The Quality Assurance Manager in a TIC organization is responsible for maintaining and improving the Quality Management System (QMS) to ensure compliance with industry standards, regulatory requirements, and customer expectations. This role involves overseeing testing, inspection, and certification processes to ensure consistent, accurate, and reliable services, while driving continuous improvement initiatives within the organization. The Quality Assurance Manager has direct access to the Head of Operations and to the highest level of Management at which decisions are made regarding laboratory policy or resources.

DUTIES, RESPONSIBILITIES AND AUTHORITIES

• Data Analysis and Reporting: Monitor quality performance metrics (e.g., non-conformities, Client complaints, audit findings) and provide regular reports to senior management. Perform root cause analysis on every client complaint and create processes to prevent repeated issues from occurring. Use data analysis to identify trends, areas of improvement, and opportunities for risk mitigation.
• Client Relations: Serve as a liaison with customers regarding quality-related concerns. Ensure client feedback is addressed through corrective actions and that their quality requirements are met consistently.

3. Quality Management System (QMS)

• Develop, implement, and maintain the QMS in line with ISO/IEC 17025, ISO 9001, and other relevant standards.
• Ensure all procedures, work instructions, and forms are up to date, followed, and meet regulatory and customer requirements.
• Lead internal and external audits, including accreditation body audits and customer audits. Audit test reports, survey reports and any other type of reports on a random and continuous basis.
• Serves as the focal point for QA/QC activities and is responsible for the oversight and/or review of quality control data.
• Function independent from any of the operations for which she/he has quality assurance oversight.
• Hold documented training and/or experience in QA/QC procedures and is knowledgeable in the quality system, as defined under NDELCP QA requirements.
• Has general knowledge of the analytical test methods, survey knowledge and other background information for which data review is performed.
• Regulatory Compliance
• Ensure compliance with relevant national and international regulations related to testing, inspection, and certification services.
• Monitor changes in regulations and standards, ensuring the organization remains compliant.
• Work closely with accreditation bodies to maintain certifications and accreditations.
• Continuous Improvement
• Lead continuous improvement initiatives aimed at enhancing the accuracy, efficiency, and reliability of testing, inspection, and certification services.
• Implement corrective and preventive actions (CAPA) to address non-conformities, customer complaints, and other quality issues.
• Foster a culture of continuous improvement and quality excellence within the organization.
• Audit Management: Plan and conduct internal audits to evaluate the effectiveness of the QMS. Coordinate with external auditors for accreditation and certification audits. Ensure audit findings are addressed promptly, and corrective actions are implemented. Can evaluate data objectively and perform assessments without outside (e.g., managerial) influence. Arranges for and conducts internal audits. Notifies management of deficiencies in the quality system and monitors corrective actions.
• Document Control
• Oversee document control procedures to ensure the proper creation, review, approval, distribution, and archiving of quality-related documentation.
• Manage the central repository of quality documents and ensure accessibility for relevant personnel.
• Training and Development
• Develop and deliver training programs on quality standards, policies, and procedures to staff involved in testing, inspection, and certification activities.
• Ensure staff competency through ongoing evaluations and skill development.

KEY TASKS

1. Preventive risk mitigation should be performed on every process.

2. Client complaints will be priority and need to be addressed urgently. Root cause analysis of all problems should be carried out in a timely manner so that the complaints can be immediately addressed. New process creation and implementation by working with different vertical heads should be carried out in a timely manner.

3. Responsible for timely, accurate and highest quality services

4. Oversee the ISO certification process and procedures

5. Be responsible for maintenance of records, test procedures and update files accordingly

6. Be responsible for the Quality in the lab along with the Lab Managers

7. Oversee round robin testing, 3rd party testing to ensure quality

8. Be responsible for overseeing lab technicians/ supervisors etc. Provide resources for training

9. Be flexible based on the company's needs in terms of duties

10. Be willing to test and offer opinion on new software services

Qualifications

· Bachelor’s degree, Quality Management, or a related field.

· (5+ years exp) in a quality management role within the TIC industry or a related sector.

· In-depth knowledge of ISO/IEC 17025, ISO 9001, and other relevant standards.

· Experience managing internal and external audits.

· Strong understanding of regulatory compliance requirements for testing, inspection, and certification services.

· Proficiency in quality management software and data analysis tools.

COMPETENCIES

1. In-depth Knowledge of Relevant Standards

2. Regulatory Compliance

3. Quality Management Systems (QMS) Expertise

4. Auditing and Inspection Skills

5. Continuous Improvement & Problem Solving

6. Risk Management

7. Data Analysis and Reporting

8. Attention to Detail

9. Leadership and Team Management

10. Communication and Stakeholder Management

JOINT ACCOUNTABILITIES:

1. Be willing to travel if needed to implement Quality process in different locations as needed.

2. Jointly responsible for collaborative work with members of the Group’s business to achieve the Group’s vision.

3. Jointly responsible with Group’s operational team to ensure an atmosphere of learning, R&D, quality focus and regulatory compliance.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tambaram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Quality management: 5 years (Required)

Language:

• English (Required)

Work Location: In person