Technical Advisor - Fuel or Water Reporting

Job Description

Department: Water Services / Fuel Services Location: Chennai Reporting to: Regional Technical Head / Head of Operations Year: 2025 JOB SUMMARY The Water Services / Fuel Services Technical Advisor is responsible for staying up to date on water regulations, giving technical advice and being in charge of reporting ensuring full compliance with international standards, such as the ballast water convention and national water quality regulations. This role encompasses knowledge of water regulations, understanding of laboratory operations, field services, quality assurance, technical training, and client relationship management. The position plays a vital part in maintaining high-quality service delivery, and supporting business growth across key maritime testing hubs. DUTIES, RESPONSIBILITIES, AND AUTHORITIES Client Relations & Technical Service Serve as the primary point of contact for client inquiries regarding sampling, testing, and regulatory compliance. Deliver timely, high-quality reports and troubleshoot sampling/testing issues in accordance with IMO, port state control and other standards. Maintain open communication with clients, surveyors, and internal teams to ensure seamless service delivery. Laboratory & Field Operations Ensure thorough understanding of laboratory functions and testing along with familiarity of standards. Quality Control and Documentation As required, develop, implement, and maintain Standard Operating Procedures (SOPs) for reporting As required, monitor compliance with internal QA/QC protocols and assist with audit readiness and documentation accuracy. Training and Development Continuously update team knowledge regarding changes in IMO regulations and water testing methodologies. Purchasing and Resource Management As required, liaise with procurement and logistics teams to ensure timely delivery of kits, timely pickup and reporting. Continuous Improvement Support continuous improvement initiatives for workflow, client experience, and test result accuracy. Work with Quality and Operations teams to implement corrective and preventive actions (CAPA) for non-conformities and customer feedback. KEY TASKS Ensure all water testing services and reports meet applicable maritime regulatory standards. Establish standardized turnaround times (TATs) and escalation protocols for time-sensitive client requests. Prepare and review client reports, ensuring technical accuracy and completeness. Manage cross-location coordination to ensure consistent delivery of water services. Contribute to the development of new services (e.g., onboard real-time testing) and participate in R&D as needed. QUALIFICATIONS At least a Master’s degree / Ph D in Environmental Science, Chemistry, Marine Engineering, Science or related technical field. Familiarity with reading and understanding regulatory standards. Experience in laboratory or technical field service COMPETENCIES Technical expertise in laboratory procedures Ability to manage multiple client relationships and regulatory deadlines Attention to detail in documentation and report writing Proactive problem-solving and decision-making abilities Training and mentorship capability JOINT ACCOUNTABILITIES Collaborate with Houston and Singapore Water teams to ensure aligned goals across testing sites. Support business development by communicating client feedback and identifying service expansion opportunities. Jointly responsible with Operations for maintaining service excellence and technical innovation. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹100,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Shift: Day shift Experience: Petrochemical: 3 years (Required) Work Location: In person