Quality Assurance - Manager

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  

Job Title- Manager

Software Quality Assurance JD :

• Experienced in defining and deployment of Quality processes.
• Responsible for ensuring that respective offerings process, guidelines, checklists and templates are defined and maintained in QMS.
• Facilitate project teams on process setup and metrics for their projects.
• Responsible for monitoring program & delivery performance, SLA governance, Account Quality initiatives & operational parameters.
• Proactively identifies potential issues and drives resolution to avoid customer impact and facilitates continual improvement.
• Facilitate highly visible and complex service improvement projects and provides metrics and reporting to all relevant stakeholders
• Review customer feedback and take corrective actions to improve customer satisfaction.
• Handling customer escalations and strives to proactively prevent escalations in future.
• Well versed in CMMIver2 services and been part of certification journey
• Conduct Gap analysis, define, establish, implement and close process gaps
• Measure core metrics and train the project teams on CMMi Level 5 process objectives and its importance from business perspective
• Skilled in identification of Quality Process Performance Objectives and Sub Process metrics and predictive modelling using Statistical Techniques.
• Conduct various audits like Internal Audit, Release Audit, Configuration Audit and Review of Project specific artifacts on a periodic basis
• Identify process and business risk and propose the solution to mitigate them
• Ensure adherence to CMMI practices and proactive escalations during deviations.
• Be a partner to the delivery teams in monitoring the progress of the project to identify/prevent risks, by using analytical techniques
• Develop / strengthen checks and balances to help meet and exceed contractual commitments to customers
• Develop / strengthen customer satisfaction improvement programs in the organization
• Conduct Root Cause Analysis along with preventive/corrective actions, as needed
• Partner with stakeholders in the development and implementation of new paradigms scope of work.
• Enable Delivery Organization in the transformation journey of delivering excellence through institutionalization of strong process framework
• Establish Dashboards and metrics reports at organization level to review with various stakeholders to define the course of the project.
• Facilitation of cross functional task force teams for process improvements like demand and capacity analysis, Shift Left, Automation etc.
• Integrate and harmonize the engagement/client processes with SDC processes for a business unit in order to help the project and engagement team in their project planning and execution work to meet business expectations.
• Train the Project Delivery teams on various Quality requirements like Metrics, Processes, Risk Governance.
• Identify and Execute Six Sigma, Lean based improvement initiatives scope of work.
  

Skills:

• Efficient Team player, combining communication, interpersonal & problem-solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives
• High quality organizational and facilitation skills
• Worked as focal point for quality related programs within departments
• Must have agile project experience
• Excellent Problem solving and troubleshooting skills
• Nice to have - Knowledge of analytical and dashboarding tools like Power BI, Tableau
• Nice to have – Agile, ITIL, CMMI Certifications
  

Qualifications