Quality Assurance Manager

Company Overview:

We’re building the country’s first scalable, process-driven gol gappe brand — clean, consistent, and rooted in street food culture. By bringing hygiene, standardisation, and daily control into a category that’s historically unorganised, we’re working to democratise how gol gappe are made, served, and trusted — all under one brand. We're now looking for an experienced Quality Control Incharge to help set up standards and processes that allow us to scale accordingly.

About the Role

quality control is not a function, it’s our foundation

This is a critical leadership role in our early team — ideal for someone who wants to shape the quality systems, build a hygiene-first food safety culture, and lead the creation of India’s most trustworthy street food system. 

Key Responsibilities

1. Set Up Core QA/QC Systems

• Design and implement SOPs for hygiene, safety, temperature control, and food handling in the central kitchen

• Develop clear inspection systems and visual checklists for each production stage

• Build SOPs for storage, prep, dispatch, and post-service cleaning

2. Create Hygiene Framework for Food Carts

• Standardise cart-level protocols: water usage, aloo handling, ice storage, pani topping, glove changes, etc.

• Conduct regular surprise audits at cart level to ensure compliance

• Flag hygiene risks and design preventive workflows

3. Build QA/QC Team

• Plan and execute phased hiring of quality inspectors and hygiene supervisors as the brand scales

• Train new QA/QC staff in line with internal values and operational nuances

• Establish processes for customer complaint escalations and efficient methods to rectify them regularly and systematically.

4. Collaborate on Training & Hiring Processes

• Work with the training/hiring team to build hygiene SOPs into onboarding materials

• Create assessment tools and hygiene test modules for kart operators and kitchen staff

• Support role-specific hygiene standards (e.g., for dispatch, fryer, water handler)

5. Daily & Weekly Reporting

• Maintain kitchen sanitation logs, batch QC reports, water quality checks, etc.

• Share weekly quality dashboards with leadership team

• Conduct RCA (root cause analysis) for deviations or customer complaints

6. Establish What Sets Us Apart

• Codify and communicate what makes our hygiene and food handling systems better than typical street food

• Assist branding/marketing team with visible hygiene cues that enhance customer trust

Required Qualifications

• 4–7 years of experience in food safety, QA/QC, or production oversight in the F&B/QSR industry

• Degree in Food Science, Hotel Management, or related field preferred

• Deep understanding of FSSAI norms, kitchen hygiene, food handling, and preventive controls

• Experience building or auditing QA/QC systems in kitchens or retail food outlets

• Confident team leader with excellent documentation and process-mapping skills

• Strong observational, follow-up, and reporting ability

• Familiarity with cloud kitchens, ISO/HACCP, or startup food environments a plus

What We Offer

• Opportunity to set the hygiene standard for a new-age Indian food brand

• Foundational team role with long-term impact, ownership and autonomy

• Performance-driven growth path + potential team-building responsibility

• Competitive compensation