Cluster Manager – Operations (F&B)

About Gappe

gol gappe

Role Overview

Cluster Manager – Operations

hands-on leadership role

You’ll be on the ground — launching carts, optimising systems, and ensuring every Gappe unit runs with the same consistency and hygiene standards.

Key Responsibilities

• Set up and manage the central kitchen

  – Oversee machinery installation, workflow design, and hygiene protocol implementation.

• Create, document, and enforce SOPs

  – Establish detailed standard operating procedures for kitchen operations, procurement, dispatch, and on-ground service.

• Lead on-ground operations

  – Supervise daily kitchen processes (portioning, packaging, dispatch), and ensure carts operate efficiently and consistently.

• Train and develop staff

  – Build a structured training system for kitchen and cart staff to ensure hygiene, service, and process discipline.

• Oversee procurement, inventory, and logistics

  – Coordinate with the procurement lead to maintain stock accuracy and minimise waste.

• Drive performance metrics

  – Track key indicators like daily sales, wastage, downtime, and customer feedback, ensuring continual improvement.

• Build and lead teams for growth

  – Hire and mentor leads for procurement, QC, culinary, and training as the brand scales.

• Ensure compliance

  – Maintain strict adherence to FSSAI norms and other regulatory standards.

• Optimise and replicate

  – Use pilot learnings to build scalable playbooks for expansion across multiple markets and zones.

Requirements

• Minimum 3 years of experience

  in F&B operations, QSR kitchens, or hospitality management.

• Proven experience in

  kitchen setup, SOP creation, and team training

  .

• Strong understanding of

  FSSAI norms

  and hygiene standards.

• Prior leadership in an early-stage or scaling QSR environment preferred.

• Comfortable with

  on-ground execution

  and cross-functional coordination.

• Degree/Diploma in

  Hotel Management, Culinary Arts, or Food Service Management

  preferred.

What We Offer

• Leadership from Day 1

  — Be a core part of the founding team and help shape systems that scale.

• Autonomy and ownership

  — Freedom to design processes, lead execution, and build your own team.

• A systems-first brand

  — Focused on hygiene, consistency, and process — not shortcuts.

• Compensation:

  Approx. ₹60,000/month (based on experience) + growth opportunities as the brand scales.