QC Manager: Premiums

About the Role

This role sits within one of our largest global accounts, where we have been a trusted partner for over a decade. As we enter a new phase of growth and transformation, we are embedding high-performing, cross-functional teams directly into client markets to ensure end-to-end delivery excellence.

The Quality Control Manager is a key part of the in-market team, working alongside client services, creative, and production leads to safeguard quality at every stage of the premiums production and delivery process. Reporting into the Operational Team Lead, this role plays a critical part in delivering on our promise of Procurement-as-a-Service ensuring that every item delivered to market meets the highest standards of product safety, compliance, and brand integrity.

You’ll be joining a collaborative, fast-paced team that values precision, partnership, and continuous improvement, with a shared commitment to driving value and excellence for our client.

Purpose of the role

The Quality Control Manager is responsible for ensuring that supplier output consistently meets client’s brand, product, and compliance standards across all relevant Premiums categories. Operating as part of the local in-market team, they work closely with internal production teams, agency partners, and suppliers – both remotely and on-site – to uphold executional excellence.

This role is focused on driving quality assurance throughout the Premiums development and production lifecycle, including the review of product samples, certifications, materials, prototypes, and finished goods. The QC manager plays a key role in identifying and preventing quality risks, leading corrective actions when needed, and fostering a culture of continuous improvement. They are a guardian of product consistency and safety, with a passion for precision and high standards.

Key Responsibilities:

• Conduct pre-production, on-site, and post-production quality control checks with suppliers
• Review product samples, prototypes, and specifications to ensure compliance with safety regulations, client requirements, and global standards
• Offer high-quality guidance and technical support to internal production and client teams.
• Identify and address quality issues by coordinating root cause analysis and corrective actions among stakeholders.
• Ensure compliance with the agreed specifications, certification requirements, and product guidelines
• Champion continuous improvement initiatives across supply partners and identify training or process gaps where necessary.
• Maintain precise quality reports and audit records to promote transparency and governance.

Skills, knowledge, experience and exposure

• Proven experience in premiums production, quality control, product safety, or supplier management environments
• Expert eye for detail and strong working knowledge of product QA frameworks, testing protocols, and regulatory compliance (e.g. REACH, EN71, etc.)
• Experience working directly with suppliers, factories, and technical teams across the premiums supply chain
• In-depth understanding of sampling processes, product inspection, material compliance, and manufacturing standards
• Familiarity with relevant documentation standards including safety data sheets (SDS), test reports, and compliance checklists
• Ability to travel locally to conduct on-site reviews and inspections as required

Mindset and temperament to navigate the role

The ideal Quality Control Manager exhibits a meticulous and quality-focused mindset, maintaining an unwavering attention to detail and excellence in execution. They thrive on precision and are naturally attuned to inconsistencies that could affect brand integrity, product quality, or safety standards. Calm and composed under pressure, they approach challenges with a practical, solutions-driven attitude—never losing sight of the end goal, even when working under tight deadlines or across multiple projects.

They are confident and clear in their communication, especially when delivering constructive feedback to suppliers or internal teams. Their approach is rooted in collaboration—working closely with account and production teams to uphold standards without compromising relationships or timelines. Though they often operate independently, they are a reliable and aligned member of the wider team, always willing to support others to ensure flawless delivery.

Driven by a strong sense of accountability, they take pride in getting things right the first time and constantly look for ways to improve how things are done. Their mindset is one of quiet leadership—proactive, dependable, and committed to protecting both the client’s reputation and the integrity of the work we deliver.

Any specific role requirements

• Must be based in-market and embedded within the client delivery team.
• Willingness to travel locally to conduct on-site supplier visits and quality inspections.
• Hands-on experience with premiums quality assurance tools, safety testing platforms, or compliance tracking systems is a plus