About the Role The Senior Commercial Manager, APAC reports to the Finance Director, APAC based in Mumbai and is responsible for providing financial analysis and valuable insights, supporting the APAC Leadership Team in driving commercial and strategic outcomes. This role will also collaborate closely with the business units comprising of Agency, Client Partners, Sales & Marketing to ensure commercially viable price deals are cut offering win win situation to us as well as Clients. He/she will be responsible for planning, developing and implementing commercial strategies based on company goals and objectives with the main goal to support and accelerate growth. Some of the duties may also include conducting market research and analysis to develop business plans for commercial opportunities. The business is at an exciting phase of transformation pivoting towards the achievement of strategic growth and this position will play a critical role in building the FP&A business partnering capabilities of the regional finance team as well as revamping existing reporting processes and requirements across the region. Key responsibilities: Pricing strategies, models, scenario analysis and commercial support to ensure commercially viable deals with Clients, for all the markets across APAC Champion the contracting, commercial and compliance aspects of the business units Partner with the business in performing market and client profitability reviews and preparing/modelling fee proposals Design and put in place automated reporting tools and templates to support new business initiatives pertaining to RFIs and RFPs from clients and prospects Provide commercial finance support and analysis that drives sound business decisions in delivering profitable growth Able to translate complex finance calculations into simple, actionable strategies for teams. Perform/ contribute to FP&A function on need basis. Other ad hoc tasks that may arise Skills, knowledge, experience and exposure At least 10 years of commercial finance experience, a marketing agency will be preferred Degree in Accountancy, Finance, Business with CPA / CA / ICWA or equivalent Advanced Excel (macros, VBAs, etc) and PowerPoint, must be able to build financial models, perform sensitivity and scenario planning, build reporting tools and templates to manage all reporting requirements and present analysis and findings at various management meetings Experience in using data visualisation tools such as Power BI, Tableau, etc. a plus Mindset to navigate the role Commercially astute, highly analytical and results-oriented Self-starter and hands-on as this is an individual contributor role Temperament for the role Strong communicator and confident with interacting with Finance and non-Finance stakeholders alike, locally and regionally plus able to partner and work effectively across all levels of management and employees Ability to cope with the fast-paced nature of the business in terms of reporting obligations and deliverables whilst maintaining high levels of accuracy Role Requirements The hybrid work model applies to this role which requires to come to the office in Malad West whenever needed. You will be expected to perform in a flexible environment but ensuring delivery.
The Production Centre is a hub of delivery excellence based in India , formed by a multicultural team of production experts which delivers marketing materials across the globe. In a nutshell, the Production Center boosts business’s growth driving efficiencies & performance. Purpose of the Role Vision : The Head of Production Management owns setting the standard of production management to ensure the highest satisfaction of Indicia Worldwide’s clients. Mission : To activate the proposition of Indicia Worldwide through leading a team of professionals into applying operational & cost efficiencies to production delivery. Approach : To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability. The Head of Production Management will establish and maintain a highly functional, united and integrated team of Team Leaders & Production Managers to serve a set of our clients across multiple geographies. Team management: Developing and managing a strong team of Team Leaders. Owning the full employee life cycle: recruitment; supervision; training and coaching; performance management; behaviour – with the support of HR and Senior Management Overseeing the forecasting and analysis for resource planning for the team– work through and resolve any capacity conflicts, using organisational prioritisation where necessary. Supporting the Team Leaders with own people challenges – especially around workload management Production Management: As head of PM, acting as escalation point for strategic sourcing and production issues. Proactively identifying the issues and risks faced by the business, identifying the resolution and mitigating actions required, and escalating accordingly. Create & maintain procedures and guidelines when and where necessary to foment best practices, operational excellence, quality and client satisfaction. Accountable for ensuring that the Production teams works accordingly to highest quality standards: Executing sourcing and production activities in respective categories within defined SLAs with internal customers. Working proactively with internal clients to identify, forecast and optimise demand and standardize specifications to maximize savings. Leading price negotiations with suppliers to extract the maximum value on each operation. Communication and stakeholder management: Ensuring stakeholders’ satisfaction through constant communication and other change management principles. Being open to stakeholder feedback and flexible to readjust plans. Prepare and deploy communication plans at different organizational levels. Strategic Programmes Work proactively with Operations and Client Services Leaders to identify, forecast and optimise our ways of working, especially when it comes to topics with a strong financial impact. Implement and execute game changing sourcing strategies across clients and markets (harmonisation, standardization, rate cards, order windows, etc.) Skills, knowledge, experience and exposure A highly skilled marketing production professional, the HPM will likely have over 10 years of sourcing and production management experience. With strong commercial awareness, the HPM will also have a previous leadership experience of 5 years. Mindset to navigate the role Leading production management, stakeholders relationships and high-performance teams requires a real skill in processing and navigating business and people situations. The following examples will apply to the HPM role: A demonstrated ability to deliver results in complex change management environment. An ability to interpret how situations and thinking might evolve. Proactively anticipating potential challenges and opportunities to the business and developing corresponding thinking to manage business impact.Applied in people management. Able to make decisions and set direction according to the requirements of the role. Able to work proactively with senior stakeholders Capable to present & convince senior stakeholders of the recommendations’ value Thanks to excellent communication skills, able to communicate effectively with partners, cross functional teams and senior management both written and verbal Temperament for the role Whilst there is no specific definition of behaviours required to successfully deliver the HPM role, the following are characteristics we’d expect to see: With a high level of energy. Self-motivated. Skilled in creating an environment that’s self- motivating and motivates others to be their best. Curiosity is fuel. Wanting to know all about internal operations. Listening to client challenges. The fuel that unlocks our proposition. The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts. Problems to solve are opportunities to create value.Interpreting challenges from numerous perspectives; reshaping perceptions to drive answers. Role Requirements The HPM will be required to work from the Mumbai Office on-site for a minimum of 3 days per week. Relevant Print and POSM production management experience is mandatory for this position Whilst the contracted hours for the role are 9.30am to 6:00pm, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours.
Purpose of the Role Vision : The Head of Production Management owns setting the standard of production management to ensure the highest satisfaction of premium clients. Mission : To activate the proposition through leading a team of professionals into applying operational & cost efficiencies to production delivery. Approach : To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability. The Head of Production Management will establish and maintain a highly functional, united and integrated team of Team Leaders& Production Managers to serve a set of our clients across multiple geographies. Team management: Developing and managing a strong team of Team Leaders. Owning the full employee life cycle: recruitment; supervision; training and coaching; performance management; behaviour – with the support of HR and Senior Management Overseeing the forecasting and analysis for resource planning for the team– work through and resolve any capacity conflicts, using organisational prioritisation where necessary. Supporting the Team Leaders with own people challenges – especially around workload management Production Management: As head of PM, acting as escalation point for strategic sourcing and production issues. Proactively identifying the issues and risks faced by the business, identifying the resolution and mitigating actions required, and escalating accordingly. Create & maintain procedures and guidelines when and where necessary to foment best practices, operational excellence, quality and client satisfaction. Accountable for ensuring that the Production teams works accordingly to highest quality standards: Executing sourcing and production activities in respective categories within defined SLAs with internal customers. Working proactively with internal clients to identify, forecast and optimise demand and standardize specifications to maximize savings. Leading price negotiations with suppliers to extract the maximum value on each operation. Communication and stakeholder management: Ensuring stakeholders’ satisfaction through constant communication and other change management principles. Being open to stakeholder feedback and flexible to readjust plans. Prepare and deploy communication plans at different organizational levels. Strategic Programmes Work proactively with Operations and Client Services Leaders to identify, forecast and optimise our ways of working, especially when it comes to topics with a strong financial impact. Implement and execute game changing sourcing strategies across clients and markets (harmonisation, standardization, rate cards, order windows, etc.) Skills, knowledge, experience and exposure A highly skilled marketing production professional, the HPM will likely have over 10 years of sourcing and print/POS (merchandise) production management experience. With strong commercial awareness, the HPM will also have a previous leadership experience of 5 years. Fluency in English is a must . Mindset to navigate the role Leading production management, stakeholders relationships and high-performance teams requires a real skill in processing and navigating business and people situations. The following examples will apply to the HPM role: A demonstrated ability to deliver results in complex change management environment. An ability to interpret how situations and thinking might evolve. Proactively anticipating potential challenges and opportunities to the business and developing corresponding thinking to manage business impact. Applied in people management. Able to make decisions and set direction according to the requirements of the role. Able to work proactively with senior stakeholders Capable to present& convince senior stakeholders of the recommendations’ value Thanks to excellent communication skills, able to communicate effectively with partners, cross functional teams and senior management both written and verbal Temperament for the role Whilst there is no specific definition of behaviours required to successfully deliver the HPM role, the following are characteristics we’d expect to see: With a high level of energy. Self-motivated. Skilled in creating an environment that’s self- motivating and motivates others to be their best. Curiosity is fuel. Wanting to know all about internal operations. Listening to client challenges. The fuel that unlocks our proposition. The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts. Problems to solve are opportunities to create value. Interpreting challenges from numerous perspectives; reshaping perceptions to drive answers.
Purpose of the role Invoice Processing Excellence: Perform daily posting of accounts payable invoices into our advanced accounting system. Validate the accuracy of invoice data, including account, cost center, VAT code, and project code assignments. Issue Resolution Champion: Take a proactive approach in resolving invoice discrepancies, collaborating with relevant stakeholders. Escalate complex issues to management for prompt resolution, ensuring minimal disruption to the payment process. Effective Email Management: Manage the AP group email, diligently addressing incoming correspondence to ensure timely posting of invoices and prevent payment delays. Demonstrate exceptional communication skills when interacting with vendors and internal teams. Vendor Reconciliation: Conduct regular vendor reconciliations to ensure that accounts payable records are consistent with vendor statements. Identify discrepancies and rectify any inconsistencies promptly. Vendor Support: Provide timely and accurate responses to vendor queries, offering insightful solutions and maintaining a high level of professionalism in all interactions. Audit Readiness: Collaborate with the finance and audit teams to provide necessary documentation and support for internal and external audits related to the accounts payable function. Insightful Reporting: Prepare comprehensive accounts payable reports and key performance indicators (KPIs) as required. Provide meaningful insights that contribute to strategic decision-making processes. Responsibilities Handling daily posting of AP invoices into our accounting system. Ensure that invoices are booked on correct account/Cost Center/VAT Code and a corresponding project code. Be proactive with invoice issues resolution, following up with respective parties and escalate issue to management for timely resolution. Ensure timely management of the AP group email for timely posting of invoices and avoid payment delays. Perform Vendor Reconciliations Timely and accurate support on Vendor queries Support any audit request related to AP area Prepare AP reports or KPIs as needed Skills, knowledge, experience and exposure Accounting/Business administration degree or similar. 0 - 1 years in finance department, interns are encouraged to apply Team player offering support to others, and adaptability to change to support where needed within the team. Quick learner. Ability to work under pressure, teamwork, detail and service orientation Good keyboard and computer literacy. Excellent Excel skills. High level of English is a must. Qualifications High school diploma or equivalent; Associate's degree in Accounting or related field preferred. Proven experience in accounts payable or related financial role. Proficiency in using accounting software (e.g., SAP, Oracle) and Microsoft Office suite, particularly Excel. Strong attention to detail and accuracy in data entry and financial transactions. Excellent communication skills for effective vendor and team interactions. Problem-solving skills with the ability to think critically and resolve issues. Ability to manage multiple tasks while maintaining a high level of organization. Understanding of basic accounting principles and procedures. Familiarity with audit processes and compliance standards. Positive attitude, team player, and willingness to adapt to evolving responsibilities. Role requirements Whilst the contracted hours for the role are 9.00am to 6.00pm IST, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours. The hybrid work model applies to this role which requires to come to the office in Malad West as aligned with your line manager. You will be expected to perform in a flexible environment but ensuring delivery.
About our exclusive client Our client is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI . Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase . Everything we do is optimised through leading strategic capability and actioned through executional excellence. Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment. Our values We are collaborative, we thrive through our relationships. We are courageous , we create boldly and execute fearlessly. We are authentic, we act with integrity and transparency. We are pioneering , we win when we lead the way. We are purpose-driven , we create meaningful, sustainable and profitable brand experiences. Purpose of the role As a Production Manager (PM), you will work within your team to provide excellent production delivery services for our clients. Vision: The PM manages the production of all level spend and strategic projects, to ensure the highest satisfaction of clients. Mission: To activate the proposition of through clients delivering both the best quality and price for our clients´ needs. Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering, and Accountability. The PM manages the end-to-end production of low and medium-level spending and standard projects. The PM will also be expected to mentor and upskill the Production Executives and, at specific moments, face the client directly in the Senior PM's absence. You will work within your team and other relevant departments on the delivery of client production activities with the highest compliance and quality standards. You will have accountability for the accuracy, quality, timeliness, and profitability of multiple campaigns and projects by managing the briefing, scheduling, and delivery process on behalf of the client. You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability. Key responsibilities include: Strategic Thinking Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions. Process Focus Pro-actively propose continuous improvement initiatives to your line manager or wider team, as well as provide advice on strategic campaigns Communications Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation. Ensure to tailor your messages to your respective audience to get feedback and output you require. Campaign Management Be comfortable with managing low to medium complexity briefs Be comfortable questioning a brief to ensure you can effectively deliver it. Provide regular campaign updates and proactively communicate next steps to the SPM or TL in advance. Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project. Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements Provide the adequate support to the Client Services team when required from thorough spec completion and follow the required ways of working Analytical Skills: Data Quality, Reporting and Insights Understand the importance of data quality and its business impact – follow compliance processes to ensure data accuracy at all times. Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI’s Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness Negotiations Management Manage team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc.. Skills, knowledge, experience, and exposure The Production Manager will likely have 2-3 years of print/POS production management experience. Relevant project management and supplier liaison experience will be also considered positively. Industry background or education will be strongly positive. Fluency both written and spoken in English. Mindset to navigate the role Managing production projects and facing directly final clients requires: Clear and effective communication skills at all levels in the hierarchy A solution orientated and resolution mindset, where problems are just the starting point for finding solutions. A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios. A technology-oriented mindset, as you will have to use different technologies in your daily job Attention to detail is critical in the Production Managers role Good mediation skills, as you will act as one of the links between and the suppliers. Temperament for the role Production Managers work in a very fast, changing and ambiguous environment. For the PM to succeed, we expect: A positive ‘can-do’ attitude at all times, setting an example for team members A high level of energy when delivering and the ability to face challenges in a serene and collaborative manner. A curious mind, i.e. wanting to know all about internal operations and processes, aiming for continuous improvement. Accountability: you are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support Collaborative spirit: use we, not me. If someone is in trouble, you will do your best to support. A good communications skillset with both internal and external teams Exceptional prioritization skills A strong ability to work under pressure and to comply with deadlines. We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.
Role Overview The QC Manager is responsible for maintaining the quality and technical accuracy of all POSM, print, OOH, packaging, merchandising, and promotional materials produced by suppliers across India. This role ensures production output meets brand guidelines, material specifications, technical accuracy, colour standards, and structural requirements. The QC Manager works closely with suppliers, sourcing, artwork teams, and account teams to identify risks early, prevent errors, and ensure consistent quality at all stages of production. Key Responsibilities 1. Quality Assurance Across All Production Stages Conduct pre-production, in-production, and post-production inspections for POSM, print, OOH, premiums, and packaging. Validate material quality, colour accuracy, finishing consistency, functionality, and structural integrity. Approve prototypes, mock-ups, digital and physical colour proofs, samples, and white values. Identify defects early and provide corrective guidance before mass production. 2. Technical Documentation & Specification Control Review artwork files, dielines, cutter guides, colour profiles, and print specifications. Validate supplier technical sheets, material specs, load tests, and structural designs. Ensure technical accuracy of all documents shared across internal teams and clients. Maintain detailed QC documentation for internal and audit purposes. 3. Supplier Collaboration & Capability Management Conduct supplier visits, capability assessments, and QC audits across India. Evaluate printing machinery, fabrication facilities, finishing processes, and production lines. Provide technical feedback to suppliers and ensure corrective actions are executed. Support sourcing with supplier capability mapping and risk assessments. 4. Issue Resolution & Escalation Management Lead root-cause analysis for production defects, reworks, delays, or spec mismatches. Implement CAPA (Corrective Action & Preventive Action) with suppliers. Escalate high-risk issues to sourcing and account teams promptly. 5. Cross-Functional Alignment Work with Artwork teams to address print feasibility and colour adjustments. Work with Sourcing to recommend alternative materials or processes. Partner with Account Teams to manage client expectations on quality, timelines, and approvals. Support Logistics with packaging and dispatch checks when required. 6. Operational Reporting & Governance Maintain QC logs, inspection checklists, audit sheets, and defect databases. Provide weekly QC reports, supplier performance analysis, and quality summaries. Support internal reviews with data on error trends, supplier performance, and risk areas. Requirements Experience 4–7 years in QC/QA for POSM, print, packaging, OOH, retail fixtures, or merchandising. Strong hands-on experience with India-based fabrication and print vendors. Experience with pre-press, printing technologies, colour management, and materials. Technical Skills Strong understanding of substrates, printing methods, colour science, inks, laminations, UV, die-cutting, welding, acrylic work, and fabrication processes. Ability to read and interpret dielines, cutter guides, and structural drawings. Strong documentation, testing, inspection, and audit skills. Soft Skills Strong communication in Hindi + workable English. High attention to detail, methodical, and precise. Calm under pressure with strong risk-mitigation instincts. Independent, accountable, and proactive. Summary (1-liner) A technical expert ensuring consistent quality across India’s POSM/print/OOH production ecosystem through rigorous inspections, documentation, supplier collaboration, and defect prevention.
Role Overview The Account Executive supports the delivery of marketing production projects across India, including POSM, print, packaging, merchandising, OOH, and promotional materials. This is a foundational execution role within the client delivery team. The AE is responsible for documentation accuracy, workflow coordination, communication follow-ups, approval routing, supplier liaising, and administrative support to ensure projects stay on track and meet the required specifications, timelines, and commercial processes. This role suits someone who is detail-oriented, organised, and eager to grow within marketing production. Key Responsibilities 1. Project Coordination & Workflow Support Assist in the end-to-end coordination of POSM, print, OOH, packaging, and promotional item projects. Maintain and update all trackers, schedules, WIP reports, and task lists. Ensure project data is accurate and up to date in internal systems. Coordinate artwork routing, version control, and approval cycles with internal teams and client stakeholders. Document all feedback, next steps, and approvals clearly and promptly. Support the creation of timelines, milestone charts, and delivery calendars. 2. Client Servicing Support Work with Account Managers to prepare daily, weekly, and monthly update reports. Draft email communications, follow-ups, and clarifications for client stakeholders. Participate in client calls (where appropriate) to take notes and ensure follow-through. Support gathering brief information, requirement clarification, and documentation for new jobs. Assist with preparing presentation materials, decks, and recaps as requested. 3. Supplier & Production Coordination Coordinate with suppliers to collect quotations, samples, production updates, delivery information, and documentation. Follow up with vendors on missing documents, sample submissions, or pending updates. Support QC and sourcing teams in collecting technical information (spec sheets, dielines, materials). Track supplier timelines and escalate delays to the Account Manager. Assist with arranging sample dispatch, approvals, reworks, or reshoots if needed. 4. Artwork, Technical, & Pre-Production Support Assist artwork teams with routing files, gathering feedback, and ensuring alignment with briefs. Help collect pre-production samples, mockups, or prototypes for review. Ensure all specifications, dielines, and technical documents are correctly filed and shared. Support colour proof checks, file naming accuracy, and documentation consistency. 5. Commercial & Administrative Support Prepare estimate forms, cost breakdowns, and documentation for approval. Support PO creation, GRN tracking, invoicing workflow, and financial record accuracy. Help maintain cost trackers and spend summaries for the India market. Ensure commercial documentation is complete, properly stored, and audit-ready. 6. Quality & Delivery Monitoring Support QC team with documentation related to inspections and quality checks. Record delivery confirmations and track outbound shipments. Document defects, reworks, delays, or supplier issues for internal records. 7. Cross-Functional Coordination Communicate daily with sourcing, QC, artwork, finance, and logistics teams. Assist teams with data entry, updating systems, and retrieving files. Participate in internal meetings and ensure action items are captured and executed. Offer support to Senior Account Manager during peak workload periods. Requirements Experience 0–2 years of experience in coordination, marketing operations, admin, production, supply chain, or client servicing. Advantageous: exposure to POSM, print, packaging, merchandising, or OOH production. Technical & Professional Skills Strong communication in English and Hindi . Excellent organisational skills with high attention to detail. Proficiency in Excel / Google Sheets / workflow tools. Ability to manage multiple tasks simultaneously. Comfortable coordinating with suppliers and internal teams. Understanding of basic commercial processes (estimates, POs, invoices) is a plus. Soft Skills Proactive, reliable, and structured in work habits. Quick learner with a strong desire to grow in marketing production. Calm under pressure with good follow-through discipline. Strong sense of accountability and ownership for tasks assigned. Team player with strong interpersonal skills.
Role Overview The Account Director is the senior leader responsible for the end-to-end delivery of all marketing production workstreams for India, including POSM, print, packaging, merchandising, OOH, premiums, and retail activation materials. This role owns the client relationship at a senior level, leads the Noida delivery team, ensures commercial and operational governance, and drives efficiency, process improvement, and value engineering within the India market. The Account Director acts as the strategic partner to senior client stakeholders and the central escalation point for the Indian supply base and internal delivery organisation. Key Responsibilities 1. Senior Client Leadership & Strategic Ownership Serve as the primary senior partner for India-based marketing, trade, brand, and procurement stakeholders. Lead annual and quarterly planning discussions, including campaign mapping, budget alignment, and production strategy. Provide strategic recommendations around POSM optimisation, value engineering, cost improvement, and supplier strategy. Support clients in improving speed-to-market, production efficiency, and workflow clarity. Lead governance meetings, QBRs, performance reviews, and strategic alignment sessions. 2. Team Leadership & People Development Lead the Noida team across account management, QC, sourcing, artwork coordination, and operations. Provide coaching, capability development, and mentoring to Senior AMs, AMs, and AEs. Manage resource planning, capacity forecasting, and task prioritisation. Foster a collaborative, solutions-driven, high-performance culture. Facilitate cross-learning between India and regional delivery teams. 3. Operational Excellence & Workflow Oversight Oversee all project pipelines from briefing to delivery, ensuring timelines, budgets, and quality metrics are consistently met. Manage complex workflows across POSM, print, OOH, merchandising, packaging, and promotional items. Ensure accurate scoping, documentation, briefing quality, and technical feasibility. Review and approve escalations relating to artwork, supplier performance, material feasibility, or quality concerns. Champion continuous improvement programs in workflow, automation, and documentation. 4. Supplier Ecosystem & Production Control Partner with sourcing and QC teams to optimise India’s supplier network and capability mapping. Oversee high-impact escalations involving vendor delivery, delays, quoting deviations, or quality risks. Steer value engineering initiatives, material substitution strategies, and cost optimisation exercises. Ensure alignment between supplier capabilities and project requirements. 5. Commercial Management & Governance Own financial performance for the India market, including revenue tracking and cost governance. Ensure accuracy in job estimates, cost sheets, approvals, PO and invoice workflows, and audit documentation. Track savings, cost avoidance, and commercial KPIs. Support business case development for new cost-saving initiatives or supplier strategy proposals. 6. Cross-Functional & Regional Collaboration Work closely with regional stakeholders on cross-market initiatives, reporting, and alignment. Represent India in regional calls, strategy meetings, and operational reviews. Share market insights, risks, and opportunities with the broader APAC organisation. Requirements Experience 10+ years in marketing production, activation, print/POSM, packaging, or client servicing. Experience managing multi-stakeholder workflows in India across brand, trade, procurement & suppliers. Proven leadership experience overseeing large teams. Skills Excellent communication in English and Hindi. Strong commercial acumen (cost sheets, budgeting, estimates, governance). Deep understanding of India’s supplier ecosystem for POSM/print/OOH. Ability to manage high-volume, fast-paced workflows. Strong problem-solving, escalation handling, and senior stakeholder management. Leadership Qualities Calm, structured, and decisive. Strong sense of ownership and accountability. Able to influence, negotiate, and inspire.
Role Overview The Senior Account Manager leads day-to-day client servicing and project delivery across marketing production workstreams in India. This includes POSM, print, packaging, OOH, and premiums. The role manages workflow, timelines, budgets, and internal coordination while maintaining strong client relationships. Key Responsibilities Client & Project Leadership Lead multiple campaign workstreams simultaneously for India market. Act as the main operational contact for Indian brand and trade teams. Manage timelines, WIPs, trackers, budgets, and status documentation. Provide proactive recommendations and issue escalation support. Supplier & Internal Coordination Work closely with sourcing, QC, artwork, and production teams. Review cost estimates, supplier quotes, and technical documentation. Oversee vendor performance and support value engineering discussions. Commercial Governance Prepare and track job estimates, approval docs, and cost sheets. Ensure compliance with internal processes, financial accuracy, and timelines. Support month-end reporting and forecasting. Team Collaboration Mentor junior team members; contribute to process improvement. Act as second lead to the Account Director on key initiatives. Requirements 5–7 years in account management, production, shopper/retail marketing, or print/POSM. Experience managing multi-stakeholder workstreams in India. Strong English & Hindi communication. Strong organisational and commercial skills.
Role Overview The Account Manager is responsible for managing daily client servicing and project delivery for marketing production in India. This includes POSM, print, packaging, OOH, premiums, and retail activation. The role ensures projects are executed on time, within budget, and to the required quality, while supporting communication across clients, suppliers, and internal delivery teams (sourcing, QC, artwork, production). This position is central to ensuring smooth workflow across India-based production partners and internal cross-functional teams. Key Responsibilities 1. Client Management Act as the primary day-to-day contact for Indian client teams (brand, trade, activation). Manage daily communication, clarifications, feedback cycles, and approvals. Prepare and deliver project updates, trackers, WIP reports, and status summaries. Support the alignment of briefs, scoping, and campaign requirements. 2. Project Execution & Workflow Control Own project timelines from briefing through sampling, production, and dispatch. Manage production workflow for POSM, merchandising, print collaterals, OOH, and packaging items. Maintain trackers, schedules, project documentation, and internal databases. Ensure briefs are complete and technically accurate before sharing with artwork/sourcing. Coordinate artwork routing, revisions, version control, and client approvals. Prevent delays by proactively chasing teams, suppliers, and stakeholders. 3. Supplier & Production Coordination Liaise with sourcing for RFQs, quotations, vendor selection, and negotiation support. Work with QC to coordinate sampling, pre-production checks, quality inspections, and defect resolution. Track supplier timelines and escalate risks early. Ensure all production outputs match specifications, dielines, colour standards, and materials. 4. Commercial & Financial Governance Prepare job estimates, cost summaries, approval papers, and supporting documentation. Track project budgets, PO creation, receivables status, and invoice timing. Ensure data accuracy in all financial and operational systems. Support month-end reporting, forecasting, savings tracking, and audit requirements. 5. Cross-Functional Collaboration Coordinate with artwork teams, sourcing, QC, logistics, and finance to ensure seamless delivery. Participate in operational reviews, team huddles, and planning sessions. Partner with the Senior Account Manager on complex projects or escalations. Provide inputs to improve workflow processes and India-specific efficiencies. 6. Quality & Risk Management Review samples, proofs, and supplier submissions before client approval. Flag risks relating to scope, timing, materials, or feasibility. Document issues, corrective actions, and lessons learned. Requirements Experience 3–5 years of experience in marketing production, shopper marketing, merchandising, retail activation, print/POSM, or client servicing. Experience working with Indian vendors (POSM, print, packaging, OOH) strongly preferred. Familiarity with artwork coordination, pre-press, and basic production terminology. Skills Strong communication in English and Hindi . Able to manage multiple projects and deadlines at once. Excellent organisational, coordination, and documentation abilities. Commercial awareness (cost sheets, budgeting, PO/invoice process). Proficiency in Excel, Google Sheets, and workflow tools. Soft Skills Proactive, calm under pressure, and solutions-driven. Strong ownership and accountability. High attention to detail. Able to build strong relationships with internal teams and suppliers.
The client As a next-generation brand activation agency, our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence. Our substantial investment in our technology and data science capability and resources provides our differentiation in the marketplace. Data insights and marketing technology enable us to measure our work, with ROI as the most critical metric in today’s environment. We see ROI where others don't. We are the only agency that combines creative, data, and technology talent with production and procurement expertise to enhance your marketing performance and efficiency. We achieve ROI for our clients by helping them deliver more engaging, cost-effective, and sustainable customer experiences. Our values We are collaborative, we thrive through our relationships. We are courageous , we create boldly and execute fearlessly. We are authentic, we act with integrity and transparency. We are pioneering , we win when we lead the way. We are purpose-driven , we create meaningful, sustainable and profitable brand experiences. We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements. About the team This role is part of one of adm Indicia’s largest global partnerships, supporting a client relationship that spans multiple markets and service lines. As part of a broader transformation programme, the team is evolving to unlock greater strategic value, improve marketing effectiveness, and achieve operational excellence across regions. A key part of this evolution is the implementation of Procurement-as-a-Service (PaaS), which enables a more agile and insight-driven approach to sourcing, decision-making, and performance monitoring. The Account Director plays a crucial role in implementing this locally, ensuring in-market operations meet procurement KPIs while also supporting innovative and strategic goals. The Account Director reports to the Regional Client Partner and works closely with performance, strategy, creative, and production leads to deliver against market-level needs and regional priorities. Although this role has in-market responsibilities, it remains fully integrated into the broader account ecosystem, collaborating across borders to ensure that insight, innovation, and impact are shared and scaled. This is a highly collaborative, fast-paced environment with a strong culture of shared accountability and continuous improvement. The Account Director plays a crucial leadership role in shaping how we present ourselves every day — with curiosity, ambition, and a deep dedication to our client’s success. Purpose of the role The Account Director is the senior in-market lead responsible for owning and developing the client relationship, ensuring operational excellence, and unlocking future value opportunities. They lead the in-market team and act as the key contact between the client and teams, ensuring all activities align with both immediate requirements and long-term strategic goals. This is a dual-focused leadership role – ensuring daily delivery excellence while also working with marketing, brand, and shopper teams to identify how they can support higher up the value chain. The AD brings deep category knowledge and market insight to help shape more effective and impactful campaigns, activations, and sourcing strategies. They act as the strategic anchor of the local team, establishing standards, shaping client thinking, and motivating the team to achieve bold ambitions. They play a crucial role in translating global strategy into local action, ensuring regional performance results in tangible impact at the market level. Key Responsibilities: Own and lead the client relationship, ensuring alignment to commercial and marketing priorities Inspire, mentor, and lead the in-market team to achieve operational excellence, innovation, and client satisfaction. Advance the strategic agenda by pinpointing areas to progress up the marketing value chain. Build strong relationships with client stakeholders across marketing, shopper, brand, and procurement Partner with strategy, performance, and production teams to deliver seamless, integrated solutions Ensure all delivery is aligned with contractual obligations, KPIs, SLAs, and quality expectations Act as the market’s voice within the regional structure, escalating needs and opportunities to the Regional Client Partner. Champion ongoing improvement by identifying process, creative, or operational enhancements that unlock value. Skills, knowledge, experience and exposure Minimum 10 years’ experience in agency, client services, or marketing delivery Proven experience leading client relationships in complex, fast-moving environments Strong commercial understanding and P&L awareness Excellent leadership and people development skills Deep understanding of shopper strategy and retail activation Strong problem-solving skills with the ability to balance short-term priorities and long-term strategic goals Confident working with senior stakeholders across marketing, procurement, and commercial functions Experience managing cross-functional teams to deliver integrated solutions and measurable outcomes Comfortable operating in matrixed, multi-market organisations Mindset and temperament to navigate the role The ideal Account Director is both a strategic thinker and a hands-on leader—someone who excels at the intersection of relationship building, operational excellence, and commercial growth. They bring a clear sense of purpose and direction to the team, navigating ambiguity with confidence and agility. With a proactive mindset, they anticipate client needs, identify opportunities early, and stay ahead of challenges. Calm under pressure, they provide clarity and reassurance when stakes are high, balancing short-term delivery demands with longer-term strategic ambitions. They are natural collaborators and relationship builders, earning trust through integrity, action, and results. Comfortable leading conversations with senior stakeholders, they influence with credibility and communicate clearly. Curious and engaged with the market, they bring innovative ideas and champion continuous improvement. As a team leader, they are motivating, inclusive, and dedicated to developing others — inspiring high performance while fostering a culture of openness and accountability. Any specific role requirements This is an in-market role and requires the Account Director to be based in the client’s office on a day-to-day basis. Fluent in English and local market language. Experience working across shopper, trade, or retail channels is preffered