Project Success Delivery Manager

Job Title

Location:

Experience:

8+ years of experience in IT project management or delivery roles, with at least 3 years in a leadership capacity.

Position Overview:

Project Success Delivery Manager

Project Success Delivery Manager

Key Responsibilities:

Project Delivery Leadership:

• Lead end-to-end delivery of multiple concurrent IT projects or programs, ensuring they are completed on time, within budget, and to agreed quality standards.
• Define and drive project success criteria and ensure alignment with business objectives.
• Develop comprehensive project plans, timelines, and resource allocations, ensuring dependencies and risks are managed proactively.
• Apply appropriate project management methodologies (Agile, Waterfall, or hybrid) based on project needs.

Stakeholder & Communication Management:

• Engage and communicate effectively with internal stakeholders, including executive leadership, business units, IT teams, and external partners.
• Manage expectations and ensure consistent communication of project progress, risks, and changes through regular status reports and meetings.
• Serve as the escalation point for issue resolution across teams and vendors.

Governance & Risk Management:

• Establish and maintain project governance structures, including steering committees, change control boards, and quality assurance processes.
• Identify, assess, and mitigate risks and issues throughout the project lifecycle.
• Ensure compliance with internal controls, IT governance, and regulatory requirements.

Team & Resource Management:

• Coordinate cross-functional project teams, including internal staff, contractors, and vendors.
• Work with HR and team leads to assigning resources and resolve capacity or skill gaps.
• Foster a high-performance team culture with accountability and collaboration at its core.

Continuous Improvement & Success Metrics:

• Track and report project success metrics including ROI, delivery KPIs, and user adoption rates.
• Capture lessons learned and contributed to process improvements in IT project delivery frameworks.
• Promote best practices, knowledge sharing, and the use of tools/templates across the PMO.

Required Skills and Qualifications:

·       Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.

·       Proven track record of delivering medium to large-scale IT projects across infrastructure, software development, or enterprise systems.

·       Strong understanding of IT systems, SDLC, cloud platforms, and digital transformation.

·       Advanced proficiency with project management tools (e.g., MS Project, JIRA, Confluence, Smartsheet).

·       Excellent leadership, negotiation, and interpersonal skills.

·       Strong analytical, organizational, and problem-solving capabilities.

·       Exceptional verbal and written communication skills.

Preferred Qualifications:

·       PMP, PRINCE2, or PMI-ACP certification.

·       Agile/Scrum Master certification (CSM, SAFe, etc.).

·       Experience working in a matrix or global environment.

·       Familiarity with ITIL or service delivery frameworks.

·       Exposure to ERP, CRM, or enterprise application implementations.