TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
Job Summary
The Project Manager in CSO is responsible for leading cross-functional initiatives that enhance operational efficiency, customer experience, and service delivery. This role applies structured project management methodologies to plan, execute, and monitor projects across multiple disciplines, ensuring alignment with CSO goals and business priorities.
Key Responsibilities
- Lead and manage end-to-end project lifecycle including planning, execution, tracking, and closure.
- Oversee schedule, scope, budget, and milestone performance for CSO initiatives.
- Collaborate with CSO leadership, support teams, and cross-functional stakeholders to define project goals and success metrics.
- Conduct risk assessments, implement mitigation strategies, and manage change control processes.
- Drive process improvement, cost optimization, and service enhancements through consultative analysis.
- Communicate project status, risks, and outcomes effectively to stakeholders at all levels.
- Ensure rotational shift coverage and alignment with global support operations.
- Maintain documentation and compliance with internal policies and standards.
- Perform other duties as assigned.
Required Qualifications
Education:
- Bachelor’s Degree in Business, Operations, Engineering, or related field (required); Master’s or MBA (preferred).
Experience
- Minimum 3–5 years of project management experience, preferably in customer support or service delivery environments.
Certifications
- PMP (Project Management Professional) – required
- PRINCE2 or PMI-ACP – preferred
- ITIL Foundation – preferred
- Lean Six Sigma Green Belt – a plus
Skills & Competencies
- Proven track record in project pre-planning, scheduling, costing, and execution.
- Strong proficiency in Microsoft Office Suite, project management tools (e.g., MS Project, JIRA, Asana).
- Excellent interpersonal, communication, and stakeholder management skills.
- Ability to work in rotational shifts and manage global time zone coordination.
- Strong analytical and problem-solving abilities with a consultative mindset.
- Experience in customer support operations, service metrics, and escalation management.
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
