Project Manager

Senior Project Manager / Solutions Delivery Lead – Chatbots

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Job Summary

Senior Project Manager / Solutions Delivery Lead

Key Responsibilities

• Lead and manage project delivery, ensuring solutions meet client needs within scope, time, cost, and quality targets.
• Define implementation plans, set baselines, and track milestones using tools like Gantt charts.
• Collaborate with clients, customer success teams, and technical teams to align project goals and outcomes.
• Oversee resource allocation, identify delivery requirements, and ensure project teams meet plan expectations.
• Manage performance through data reporting, insights, and optimization of delivery processes.
• Communicate project progress, risks, and milestones effectively to all stakeholders.
• Partner closely with third-party vendors or partners for chatbot operations, conversation design, and optimization.

What You’ll Bring

• Proven experience in implementing complex SaaS products and solutions.
• Strong consultative approach to solution delivery and stakeholder engagement.
• Experience leading software development projects (not coding) for chatbots or automation platforms.
• Familiarity with messaging, automation, and Natural Language Understanding (NLU) technologies like Dialogflow.
• Excellent communication skills with both technical and non-technical teams.

Preferred Qualifications

• 5+ years of experience in consumer or enterprise software delivery.
• Strong understanding of contact center technologies and operations.
• Proven track record in managing multiple priorities and tight deadlines.
• Ability to use technology to invent, automate, and scale solutions.

Soft Skills

• Creative problem solver with a self-motivated, detail-oriented mindset.
• Skilled in web design technology and user experience principles.
• Strong presentation and visual design skills.
• Innovative thinker with excellent written and verbal communication abilities.